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I think 3Gs battery issues may be HARDWARE.

N

nimski62

macrumors regular
Original poster
Feb 20, 2008
101
0
So it all started out with me being EXTREMELY annoyed of my 3Gs battery, compared to my wonderful 3G battery.

I don't use 3g, GPS, or push email, unless I REALLY have to, which doesnt happen everyday.

So in my 3g, i can be at 90% after close to 2 hours of actual usage.. (web/text/call)

My 3gS, would be close to 75% after 2 hours of the same type of usage.

I then restored my 3gS, activated it, took the simcard out, and let it sit for 20 hours.. (it was charged to 100%) and at the end of 20 hours, it was at 52%. WITH NO SIM CARD INSERTED.

Similar test with my 3G---> 20 hours = 94% battery left.

Explain this?
 
What do I gotta do? I don't have a store near me, at ALL. ATT is the only store neaer me, and I don't think they replace phones right?
 
You go to the nearest Apple Store. The closest Apple store to me is an hour away. Don't give me that crap about how "it's too far away from me." You're an American. Americans have cars. Use one.
 
Demosthenes427 said:
You go to the nearest Apple Store. The closest Apple store to me is an hour away. Don't give me that crap about how "it's too far away from me." You're an American. Americans have cars. Use one.
Click to expand...

Is it sure shot they will replace it?? and its 2.5 hours away from me.
 
nimski62 said:
What do I gotta do? I don't have a store near me, at ALL. ATT is the only store neaer me, and I don't think they replace phones right?
Click to expand...

Well, I've never had any issues with my iPhone, but I did ask the AT&T store what would happen if I ever had a problem. I was told they'd just give me a white-boxed iPhone (refurb) and take the faulty iPhone.
 
nimski62 said:
What do I gotta do? I don't have a store near me, at ALL. ATT is the only store neaer me, and I don't think they replace phones right?
Click to expand...

Call Apple support. They'll overnight you a new phone (with a $699 hold on a credit card). You sync, erase your old phone, swap sim card to new, sync and you are pretty much done. Put the old phone back in the prepaid box and send it back within 10 days and your credit card never gets charged.

Just been through it. My firs 3Gs battery life was horrible (varied between two hours and four hours with minimal use). Hopefully my new 3Gs will be better - so far 8 hours and at 75% - much better.
 
jimboutilier said:
Call Apple support. They'll overnight you a new phone (with a $699 hold on a credit card). You sync, erase your old phone, swap sim card to new, sync and you are pretty much done. Put the old phone back in the prepaid box and send it back within 10 days and your credit card never gets charged.

Just been through it. My firs 3Gs battery life was horrible (varied between two hours and four hours with minimal use). Hopefully my new 3Gs will be better - so far 8 hours and at 75% - much better.
Click to expand...

do they charge the $29 for americans aswell? i was given that option in Canada and they said they will charge me $30 and put a hold on my credit. he said the $30 is non refundable
 
iphone.aggie said:
Well, I've never had any issues with my iPhone, but I did ask the AT&T store what would happen if I ever had a problem. I was told they'd just give me a white-boxed iPhone (refurb) and take the faulty iPhone.
Click to expand...

They'd replace it as in AT&T or Apple?

EDIT: After rereading you reply you quoted it sounds like AT&T. When I took my phone there they said they only did exchanges on warranty in the first 10 day.
 
Only Apple takes care of exchanges or replacements after 10-14 days.

I've noticed that my 3GS 32GB iPhone uses about 10% per hour on average for me. My morning commute is exactly one hour and I'm usually running a movie or listening to music, checking email, FB, and maybe the occasional Slots or Tetris; then walking on campus with 90% battery remaining....:cool:
 
taran420 said:
do they charge the $29 for americans aswell? i was given that option in Canada and they said they will charge me $30 and put a hold on my credit. he said the $30 is non refundable
Click to expand...

The charge was $0 on the invoice when i got the phone. No $30 charge was even mentioned.

From the willingness the Tech support guy showed to replace the phone as soon as I mentioned battery life even though he tried to justify numbers considerably shorter then apples claims, I think some reasonable percentage of these must have battery life issues.
 
Demosthenes427 said:
You go to the nearest Apple Store. The closest Apple store to me is an hour away. Don't give me that crap about how "it's too far away from me." You're an American. Americans have cars. Use one.
Click to expand...

I'm sorry, but WTF is this supposed to mean? I'm an American and I don't own a car and don't see the need to buy one for both environmental and monetary reasons. I use public transportation to get around, and even if I wanted to hop up to NY, Boston, Philly, Baltimore, or numerous other cities I can take the Chinatown bus or other methods. Sorry, that was a just a ridiculous statement on many levels.

OP, call Apple support. You'll be able to send the phone back and they'll ship you a new one, usually pretty quickly. Shipping is free and from what you're saying you should have a new one in a few days.
 
TMar said:
They'd replace it as in AT&T or Apple?

EDIT: After rereading you reply you quoted it sounds like AT&T. When I took my phone there they said they only did exchanges on warranty in the first 10 day.
Click to expand...

Well, that's good to know. Sounds like the AT&T rep was just telling me something to make me feel better.
 
Just to let you know. I took the SIM card out of my first gen iPhone when it was running 2.2.1 and let it sit for a month before it finally died.

Now, it's dead in 3 days on 3.1 beta 2.

Could be a 3.x problem.
 
jimboutilier said:
The charge was $0 on the invoice when i got the phone. No $30 charge was even mentioned.

From the willingness the Tech support guy showed to replace the phone as soon as I mentioned battery life even though he tried to justify numbers considerably shorter then apples claims, I think some reasonable percentage of these must have battery life issues.
Click to expand...

I'll try again I guess. I'm ok with the hold on my card but the non refundable doesntsound good I'm like 3 hours away from a apple store, so I can't go in store.
I'll try again, I just hate arguing.
 
taran420 said:
I'll try again I guess. I'm ok with the hold on my card but the non refundable doesntsound good I'm like 3 hours away from a apple store, so I can't go in store.
I'll try again, I just hate arguing.
Click to expand...

If you're that far away from an Apple store, the $30 "non-refundable" fee may be less than how much it would cost you in fuel to drive to the nearest Apple store.
 
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