So when the new iPhone came out i immediately went to the apple store and purchased a iPhone 6 and iPhone 6 for my wife. I added both devices to my plan with AT&T next. Because we had previously used the next program before, we had to pay off our previous balances on the other devices. Circa $400 combined without trade in.
This process was a complete hassle with AT&T on one of the lines and it was almost like they didn't know what to do. I was on the phone around 3 hours getting this straighten out in the apple store. Mean while, I made a separate purchase for the 6 and all was well. When it was all finally said in done with At&t regarding the other line, I approached an apple employee to process my second line checkout.
The Apple store employee began the procedure of checking out the second device and in the process received an error that had to be resolved at apple hq or support or what ever. The process was resolved automatically without interaction within 15 minutes. I paid the device taxes and walked out.
After a day or so filled with mishaps I checked my AT&T bill and it showed one line on the next program and one line paid off and not under a contract agreement. I let this sit for the next month or so because I thought it was a paper trail issue and sure enough, no next plan tagged to the device.
I was not billed more or paid more than the device taxes when purchasing the device.
Did I get an iPhone 6+ 128GB for nothing more than the taxes? Should I contact At&T about this? Will this catch up with me? I do not feel morally right..
This process was a complete hassle with AT&T on one of the lines and it was almost like they didn't know what to do. I was on the phone around 3 hours getting this straighten out in the apple store. Mean while, I made a separate purchase for the 6 and all was well. When it was all finally said in done with At&t regarding the other line, I approached an apple employee to process my second line checkout.
The Apple store employee began the procedure of checking out the second device and in the process received an error that had to be resolved at apple hq or support or what ever. The process was resolved automatically without interaction within 15 minutes. I paid the device taxes and walked out.
After a day or so filled with mishaps I checked my AT&T bill and it showed one line on the next program and one line paid off and not under a contract agreement. I let this sit for the next month or so because I thought it was a paper trail issue and sure enough, no next plan tagged to the device.
I was not billed more or paid more than the device taxes when purchasing the device.
Did I get an iPhone 6+ 128GB for nothing more than the taxes? Should I contact At&T about this? Will this catch up with me? I do not feel morally right..
