I hope this is the right forum for this, I'm just looking for some advice/opinions. I like my current job. The problem is, my supervisor is not the best and there have been a lot of budget cuts so any chances of advancement right now are slim. So, I had a job interview with a company, it went great and yesterday they offered me the job. When I first applied, the job description made it to be answering questions for clients once in a while by phone but mainly by email and also working/troubleshooting tickets submitted to my team by other departments, sort of a Business Analyst type role. My problem is, while at the interview they told me that this would also be a call-center environment, working on a call queue along taking 20-30 calls per day. The call queue/call center environment portion is what really turned me off from the job. I worked at a large telecommunication company (one of the BIG ones) for four and a half years in customer tech support and was miserable, that's why I put my two weeks in there to find my current job and vowed I would never work in a call center again if I could help it. This new job sounded way too much like the previous call center job I had and that's why I decided that I decided that I didn't want it. I politely contacted the HR rep from the company and gave them my denial. Now though, I am starting to think maybe I made the wrong decision in declining the job. I was never bad at taking calls in the call center, I just didn't like it and wasn't good at things like deescalating the really pissed off customers or upselling. And the more technical aspect of the job really enticed me, and the possibility of room for advancement (but that's what my current employer promised too). It's just that call center environment that really had me turned off. I mean I take calls from my clients at my current job but only maybe 3-4 calls a week, it's mainly ticket and email based and that's why I like it. I really feel like I was following my gut feelings when I decided to decline the position. Do you think I made the right decision of not taking this job? Sorry for the long post and I hope this is in the right forum.