My mother dropped my iPad mini from car and the screen for shuttered. Went to Apple store, they said the physical damage is not covered under the warranty. So I went to local PC store, grabbed a screen protector for the iPad mini. The crack is not so noticeable with the anti-glare screen protector, so I am just using my iPad mini as it is. Two montes later, the volume down key is not working properly. I need press very hard for it to respond... I had a day off today from work, so I went to Apple store today. The Apple Store employee took a look and conformed the problem. Without second question, they agreed to replace my iPad mini entirely even with the cracked screen. I know it is a refurbished one, but given the screen, battery and back cover are all new, it is almost like a new one. People often asking me: Why you buy Apple product. Here is the answer for them: Apple product not necessary better than competitor or offer better experience. iOS 7 certainly is less usable than Android in some key areas, but none of Apple's competitor offering kind of customer service that Apple is offering. Claiming warranty is such a easy thing with Apple's product and the experience is so fantastic. Buying Apple product is buying the experience and good experience. You know you get covered when you facing problems and Apple is able to turn negative to positive experience is incredible. I am not Apple fanboy or something else, in fact, I said many negative stuff about iOS 7... However, Apple deserve a good response from one it its million users. I wish Apple can keep this tradition.