I thought Apple QC was good?

inimeg81

macrumors member
Original poster
Nov 18, 2018
47
31
my experience purchasing the new iPad Pro has changed that. I never had issues buying apple products around the quality control. I’m sorry but for a 1400 dollar device after taxes it better be damn near perfect.

I have been through like 8 iPad pros. 12.9.

You open one up and it’s like going through a checklist and praying you hit the lottery.

My checklist-

-screen too warm and yellow with true tone on or off in comparison to store or other models
-warped aluminum out the box
-uneven backlight around the edges
-panel uniformity
-dead pixels

I thought I finally found the perfect 12.9 checked all those boxes until I went to a site that had a solid dark gray in the middle. Boom: terrible gray uniformity

I guess when the majority of your customers don’t look for this you can get away with it but for the rest of us. Wow.
 
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PanAm-L1011

macrumors 6502a
May 29, 2010
533
372
Republic of California
“I have been through like 8 iPad pros.”

I know right. Seriously, some people are SO RIDICULOUS. I’m sorry, but if the OP has been through 8 iPad’s and hasn’t come across one that doesn’t have a flaw, the OP is obviously someone who is impossible to make happy and should just never buy anything again.

I have had at least 5 MacBooks, every iPhone, and I’m on my 5th iPad - I’ve never had to return the first one I bought once.
[doublepost=1543730092][/doublepost]
I guess when the majority of your customers don’t look for this you can get away with it but for the rest of us. Wow.
I guess the majority of us Apple customers aren’t so ridiculously anal that we look for a flaw until we find one. Wow, indeed!
 
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Relentless Power

macrumors Nehalem
Jul 12, 2016
32,821
33,632
my experience purchasing the new iPad Pro has changed that. I never had issues buying apple products around the quality control. I’m sorry but for a 1400 dollar device after taxes it better be damn near perfect.

I have been through like 8 iPad pros. 12.9.

You open one up and it’s like going through a checklist and praying you hit the lottery.

My checklist-

-screen too warm and yellow with true tone on or off in comparison to store or other models
-warped aluminum out the box
-uneven backlight around the edges
-panel uniformity
-dead pixels

I thought I finally found the perfect 12.9 checked all those boxes until I went to a site that had a solid dark gray in the middle. Boom: terrible gray uniformity

I guess when the majority of your customers don’t look for this you can get away with it but for the rest of us. Wow.
There was a similar thread in the iPhone forum, where a member went through 16 iPhone Xs’s, And found flaws with everyone of them. If you went through eight iPads, chances are you never will find that ‘Perfect’ iPad you are seeking. Most consumers purchase their iPad and use it without issue, because they’re not looking for specific defects, I don’t think Apple’s Quality Control necessarily is suffering, when you mass produce an iPad into the millions like Apple does, there will be defects. It’s the nature of anything tech related.
 
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PumpkingKing

macrumors member
Nov 8, 2018
88
36
QLD, Australia
There was a similar thread in the iPhone forum, where a member went through 16 iPhone Xs’s, And found flaws with everyone of them. If you went through eight iPads, chances are you never will find that ‘Perfect’ iPad you are seeking. Most consumers purchase their iPad and use it without issue, because they’re not looking for specific defects, I don’t think Apple’s Quality Control necessarily is suffering, when you mass produce an iPad into the millions like Apple does, there will be defects. It’s the nature of anything tech related.
Although, when you put multiple of the same type of claim together, its possible that for some reason, this year Apple's manufacturing facilities dropped the bar for a multitude of their products, if not all. It is just that now, we are seeing the issue extend to the iPad, and that as I'm sure you're aware, the people who do notice this type of thing are finally speaking up because it's such a rare thing. As the OP said, they never had an issue with anything previously that they've bought from Apple. Same case as me, no issues until this set of products.
[doublepost=1543740539][/doublepost]Inimeg81, I am the one who had the 16 exchanged phones, fyi. The number is higher than that now unfortunately. Many of the people not prone to noticing this type of thing are the doubters of your credibility, but I'm glad this post is here to continue help raise the awareness of what is potentially going on.
 
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Relentless Power

macrumors Nehalem
Jul 12, 2016
32,821
33,632
Although, when you put multiple of the same type of claim together, its possible that for some reason, this year Apple's manufacturing facilities dropped the bar for a multitude of their products, if not all. It is just that now, we are seeing the issue extend to the iPad, and that as I'm sure you're aware, the people who do notice this type of thing are finally speaking up because it's such a rare thing. As the OP said, they never had an issue with anything previously that they've bought from Apple. Same case as me, no issues until this set of products.
.
If somebody wants to scrutinize and examine the product they ordered from Apple on every single angle, I respect that and they can do that, because they spend their money on the product and they have a certain expectation level. My point was, most consumers just buy the product and use it without looking for defects, unless the defect is completely noticeable where it needs to be addressed. And in your case, even though you are very particular with all the iPhones your purchased (As the OP is with the eight iPads), that’s your right to do so, because it’s your money.
 
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Rck1984

macrumors 6502
Jun 5, 2017
266
568
The Netherlands
Quality control doesn’t mean 100% perfect pristine devices.

These checks have room for tiny, little inconsistencies. I’m sure an iPad with one dead/stuck pixel for example, will go into a box and will end up in a store. Which i understand, because its impossible to make millions, if not billions of exact copies of a certain product.
 
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master.reset

macrumors newbie
Feb 11, 2017
16
1
I know right. Seriously, some people are SO RIDICULOUS. I’m sorry, but if the OP has been through 8 iPad’s and hasn’t come across one that doesn’t have a flaw, the OP is obviously someone who is impossible to make happy and should just never buy anything again.

I have had at least 5 MacBooks, every iPhone, and I’m on my 5th iPad - I’ve never had to return the first one I bought once.
[doublepost=1543730092][/doublepost]

I guess the majority of us Apple customers aren’t so ridiculously anal that we look for a flaw until we find one. Wow, indeed!
I can certainly see where you're coming from, PanAm, but some people do use these devices for work. If the colour calibration/uniformity is off, for instance, it would certainly affect the work output from the device- consider how apple is pitching the device as being a tool that can be even be utilised by professional photographers out in the field. Also, warped aluminium and dead pixels aren't subjective factors. It is or it isn't and it doesn't get more clear cut than that. I've had my share of macbooks, iphones and ipads, and whilst most of my devices have been good to go out of the first box, some have invariably had repeated issues, such as the 2017 MBP with the keyboards getting stuck. Don't paint the OP as being anal just cos he's received multiple devices that have issues that need rectification- I just don't think that's fair. It could very well be a matter of him/her just being plain unlucky (or, as he/she alluded to, a problem with QC)
 
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PumpkingKing

macrumors member
Nov 8, 2018
88
36
QLD, Australia
If somebody wants to scrutinize and examine the product they ordered from Apple on every single angle, I respect that and they can do that, because they spend their money on the product and they have a certain expectation level. My point was, most consumers just buy the product and use it without looking for defects, unless the defect is completely noticeable where it needs to be addressed. And in your case, even though you are very particular with all the iPhones your purchased (As the OP is with the eight iPads), that’s your right to do so, because it’s your money.
Yes, that's what I'm saying as well, most people don't mind or notice anything. But what I was trying to say is, although I can't speak for everyone, and anyone can believe what they want, some things are noticeable to some people more than others, and some people just don't care about the quality of their product, as long as it works. So basically people are not necessarily inspecting their phones, they are just noticing things others wouldn't.
[doublepost=1543747072][/doublepost]
If I went through 8 (let alone 16!) units of a product without happening upon one I was happy with, I would conclude that the product is not for me/not worth my money and move on.

Out of interest, have you subjected other recent tech products to the same level of scrutiny?
So essentially there used to be no scrutiny being had with the phones. Just plain Jane finding the problem straight out of the box. It elevated to an, albeit minor, level of scrutiny after 4 or 5 since the issues were found continually. In my post though, my complaint about rough edges (which might relate to panel uniformity mentioned by the OP), is something found just by touching your device.
 
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ericwn

macrumors 601
Apr 24, 2016
4,332
2,646
OP, do you have some photographic evidence to show these issues? I’m sure many would like to take a closer look at your findings.

Apart from that, maybe another product from a competitor might suit you better. If you have tried something else already that has a dramatically better quality of production, please also do let us know!
 
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PBG4 Dude

macrumors 68030
Jul 6, 2007
2,767
1,970
Quality control doesn’t mean 100% perfect pristine devices.

These checks have room for tiny, little inconsistencies. I’m sure an iPad with one dead/stuck pixel for example, will go into a box and will end up in a store. Which i understand, because its impossible to make millions, if not billions of exact copies of a certain product.
Honestly, just look at people. Billions have been made but how many would you return to the factory! :)

Apple certainly isn’t perfect either. They had to fix my 2001 TiPBG4 because the DVD-ROM drive was installed upside down.

All 2003 Aluminium PBG4 models had a design flaw that caused white spots to grow on the display over time.

The 2004 iMac G5 models were subject to bad capacitors because Nichicon, in a Raiders of the Lost Ark style mishap (remember the bad guy didn’t get the “and lower one cubit” part from the back side of the thing that had burned his hand?), only stole most of a competing electrolytic formula, resulting in capacitors that died within 2 years. These capacitors also affected Dell laptops and some car computer brains.

Anyway, no one is perfect is all I’m trying to say, LOL.
 
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PanAm-L1011

macrumors 6502a
May 29, 2010
533
372
Republic of California
I can certainly see where you're coming from, PanAm, but some people do use these devices for work. If the colour calibration/uniformity is off, for instance, it would certainly affect the work output from the device- consider how apple is pitching the device as being a tool that can be even be utilised by professional photographers out in the field. Also, warped aluminium and dead pixels aren't subjective factors. It is or it isn't and it doesn't get more clear cut than that. I've had my share of macbooks, iphones and ipads, and whilst most of my devices have been good to go out of the first box, some have invariably had repeated issues, such as the 2017 MBP with the keyboards getting stuck. Don't paint the OP as being anal just cos he's received multiple devices that have issues that need rectification- I just don't think that's fair. It could very well be a matter of him/her just being plain unlucky (or, as he/she alluded to, a problem with QC)
I do realize that people have had dead pixels and have had warped iPads. Of course, I understand that and them wanting to return and get a product that doesn’t have those problems. I also understand that it’s possible I will buy an Apple product someday and be disappointed at a defect when I unbox, but someone goes through 16 iPhone X’s and 8 iPad Pros and doesn’t find one satisfactory, I’m sorry, but that is just completely absurd.
 
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brentc133

macrumors regular
Jan 31, 2012
101
69
I do realize that people have had dead pixels and have had warped iPads. Of course, I understand that and them wanting to return and get a product that doesn’t have those problems. I also understand that it’s possible I will buy an Apple product someday and be disappointed at a defect when I unbox, but someone goes through 16 iPhone X’s and 8 iPad Pros and doesn’t find one satisfactory, I’m sorry, but that is just completely absurd.

Actually Apple should hire these people as QC inspectors and then maybe we would get pristine products the first time out of the box.
 
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augustya

macrumors 68040
Feb 17, 2012
3,115
416
I would suggest to the OP since has gone through 8 iPad Pro's alredy. He should not buy it henceforth it is likely that again it will be a device with some fault that he will find it .why unnecessarily take the headache ??
 
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zhenya

macrumors 604
Jan 6, 2005
6,663
3,262
Actually Apple should hire these people as QC inspectors and then maybe we would get pristine products the first time out of the box.
It impossible to QC hundreds of millions of products to the level that certain people here examine them. Further, in many cases the ‘flaws’ exist only in people’s imagination.
 
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inimeg81

macrumors member
Original poster
Nov 18, 2018
47
31
Would you buy a new car with a scratch on it? No right? Why should I lower my standards for a 1400 device? I’m sorry but when your aluminum is warped out the box, hows it going to be in a year??

Do you buy TVs and plug n play? I check mine for the same things. I went through 6 TVs last year until I found one that was perfect to my standards. I will do the same with the iPad or I won’t purchase one this year

The reality is most people don’t check for faults and Apple will continue to slip on their qc because of it. When the return rates are so high maybe they’ll consider improving it
 
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