TrenttonY

macrumors 65816
Original poster
Nov 14, 2012
1,037
958
No one make the same mistake and use the option "reset and update" in the system preference. I did this now I can't log in to my WiFi or my iPhones Hotspot, to even get this thing booted back up.

All I get is error 1004 when I try to join my network.

What am I suppose to do, as the stupid 4K version doesn't have a connector to plug into iTunes...
 

Lumpy05

macrumors regular
Mar 16, 2010
163
77
Bloomington, IN
You can try holding down remote Menu & Home Screen buttons at the same time for about 5 or 6 seconds. This should force a soft reset/restart. If that does not work then you will need to contact Apple Support.
 
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TrenttonY

macrumors 65816
Original poster
Nov 14, 2012
1,037
958
You can try holding down remote Menu & Home Screen buttons at the same time for about 5 or 6 seconds. This should force a soft reset/restart. If that does not work then you will need to contact Apple Support.
I just got off the phone will support. So for future reference to anyone.

The Apple TV's network was all messed up, so all you have to do is unplug your modem (wait 1 min) then your router (wait 1 min) then plus each one by themselves and wait, then hold both button on the Apple TV remote. This 3 step process resyncs all the network mumbo jumbo together so your network can finally talk to your Apple TV.

Thanks Apple Support lady!
 
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TrenttonY

macrumors 65816
Original poster
Nov 14, 2012
1,037
958
I chose the update option and my 4k updated without any problems.

I actually prefer the previous OS GUI.

Which buttons did you hold down?
Menu button and home button, until your Apple TV start flashing.
So basically you just needed to restart your modem/router. Should change the thread title at this point.
I forgot to change it once my problem was solved. Fixed now
 
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