I thought tvOS 12 bricked my Apple TV 4K...

Discussion in 'Apple TV and Home Theater' started by TrenttonY, Sep 25, 2018.

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  1. TrenttonY, Sep 25, 2018

    TrenttonY macrumors 6502a

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    #1
    No one make the same mistake and use the option "reset and update" in the system preference. I did this now I can't log in to my WiFi or my iPhones Hotspot, to even get this thing booted back up.

    All I get is error 1004 when I try to join my network.

    What am I suppose to do, as the stupid 4K version doesn't have a connector to plug into iTunes...
     
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  2. Lumpy05, Sep 25, 2018

    Lumpy05 macrumors regular

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    #2
    You can try holding down remote Menu & Home Screen buttons at the same time for about 5 or 6 seconds. This should force a soft reset/restart. If that does not work then you will need to contact Apple Support.
     
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  3. TrenttonY, Sep 25, 2018

    TrenttonY thread starter macrumors 6502a

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    #3
    I just got off the phone will support. So for future reference to anyone.

    The Apple TV's network was all messed up, so all you have to do is unplug your modem (wait 1 min) then your router (wait 1 min) then plus each one by themselves and wait, then hold both button on the Apple TV remote. This 3 step process resyncs all the network mumbo jumbo together so your network can finally talk to your Apple TV.

    Thanks Apple Support lady!
     
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  4. Audit13, Sep 26, 2018

    Audit13 macrumors 601

    Audit13

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    #4
    I chose the update option and my 4k updated without any problems.

    I actually prefer the previous OS GUI.

    Which buttons did you hold down?
     
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  5. bbednarz, Sep 26, 2018

    bbednarz macrumors 6502a

    bbednarz

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    #5
    So basically you just needed to restart your modem/router. Should change the thread title at this point.
     
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    WilliamG, Lancetx and Audit13 like this.
  6. TrenttonY, Sep 26, 2018

    TrenttonY thread starter macrumors 6502a

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    #6
    Menu button and home button, until your Apple TV start flashing.
    I forgot to change it once my problem was solved. Fixed now
     
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  7. winstars, Sep 26, 2018

    winstars macrumors regular

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    #7


    Very, very good information to know.
    Thanks!!!
     
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  8. TrenttonY, Sep 27, 2018

    TrenttonY thread starter macrumors 6502a

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    #8
    What GUI changes are there? tvOS 11 and tvOS 12 look identical.
     
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    tromboneaholic and Cheesybugger like this.
  9. tromboneaholic, Sep 30, 2018

    tromboneaholic Suspended

    tromboneaholic

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    #9
    I was wondering the same thing.
     
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8 September 25, 2018