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lovelybai

macrumors member
Original poster
Sep 21, 2012
55
13
It lets me do it successfully and then my phone starts showing "sim not supported".
I have no way to remove unsupported esim. I am doomed...
Restore/DFU doesn't help because both esim seem remembered.
I should have never done such stupid thing. Customer support has no clue what edge case I am in.
I may have to return and buy unlocked phone instead.:D
 
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russell_314

macrumors 603
Feb 10, 2019
6,145
9,195
USA
It lets me do it successfully and then my phone starts showing "sim not supported".
I have no way to remove unsupported esim. I am doomed...
Restore/DFU doesn't help because both esim seem remembered.
I should have never done such stupid thing. Customer support has no clue what edge case I am in.
I may have to return and buy unlocked phone instead.:D
It won't let you transfer it back to the phone it came from?

Either way if this phone was locked to another carrier there's no way you could use it with that SIM without having it unlocked first. I'm not sure why you would try to do that. To be fair it sounds like something I would attempt just to do it. I guess they didn't think of someone trying to do that.
 

lovelybai

macrumors member
Original poster
Sep 21, 2012
55
13
It won't let you transfer it back to the phone it came from?

Either way if this phone was locked to another carrier there's no way you could use it with that SIM without having it unlocked first. I'm not sure why you would try to do that. To be fair it sounds like something I would attempt just to do it. I guess they didn't think of someone trying to do that.
It won’t activate hence I could not open any menu or do anything with it or setting up as an iPhone. Resetting esim through carrier's website doesn't help, iPhone keeps remembering that there is an unsupported esim in it...

I just tried to play and see how flexible the esims are and whether the second esim are truly locked… lessons learnt
 
Last edited:

russell_314

macrumors 603
Feb 10, 2019
6,145
9,195
USA
It won’t activate hence I could not open any menu or do anything with it. I just tried to play and see how flexible the esims are… lessons learnt
If you start another phone as new during the set up process, it should ask you if you’re transferring from another phone. Try that with the direct transfer and see if you can transfer the eSIM to it. Think of it like you just bought another phone and this one is the old one so you’re going to transfer it.

I mean this may not work but that’s what I would try.

I think worst case scenario is you were going to have to call your carrier and get a new eSIM.
 
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DiamondHands

macrumors newbie
Oct 14, 2022
1
0
It lets me do it successfully and then my phone starts showing "sim not supported".
I have no way to remove unsupported esim. I am doomed...
Restore/DFU doesn't help because both esim seem remembered.
I should have never done such stupid thing. Customer support has no clue what edge case I am in.
I may have to return and buy unlocked phone instead.:D
I am now on the same boat as you… I should have looked at this post before I do the stupid thing…
How did you solve this?
 

Hooterville

macrumors 603
Sep 24, 2012
5,485
9,134
This sucks as I have both a Verizon and AT&T line on the iPhone I need to transfer to the new 14PM.
 

beerseagulls

macrumors 6502a
Aug 18, 2021
799
610
didn't the phone fall into the 150-feet diving pool
right after the unsupported eSIM was loaded into
the phone? the iPhone 14 Pro is rated only down
to 20 feet or less? So...... don't go diving and
play with the eSIM on the iPhone again?



deepspot-deepest-diving-pool-poland-designboom-01.jpg
 
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Samdh90

macrumors 6502a
Apr 26, 2021
997
812
Can't you just delete the "esim" that won't activate? On my 14 Pro, I can go to the cellular settings, there I can see some information related to my carrier with a "delete esim" below it. I would think you can do the same for the invalid esim that was with a different carrier.
 
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