I am a huge Apple fan that is why I was upset so much by this. I purchased a U2 Ipod for my wife for Christmas and then was going to get her the compleat U2 on it. I went to the download it and nothing happend. I tried again and they said my coopon had already been used. Then I got the invoice for the music. I spent hours on the phone and no one can help me. I submitted their support form and no reply. Here is my latest submission: "This is my fouth one of these. I have also called and no one can help me. The form says I would get a response in 48 hours - well it has been 6 days and no respones at all. This SUCKS for customer support. I tried to purchase the "Complet U2" on Christmas and no download even started. But you took my coopon (for u2 ipod) and charged my credit card. How do I get what I paid for? I have downloaded other music both before and after this problem so I know it is on your end. The clock is tickint 144 hours and counting..." Any one have any sugestion on how to get Apple off its ass?