I have used at&t twice in my life. Both times the customer service was the worst I have ever experienced from any company. I just disconnected my home phone to use Time Warner cable. I have been using Verizon for my cell phone for over 8 years now. Their customer service has been far, far, superior. It is a bummer that I am going to have to wait till 2011. I will never use at&t again. I wish Steve could have done a better job persuading Verizon!!! Anyone else feel the same way?