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I was charged full price for Lion :(

RamJetWorm

RamJetWorm

macrumors member
Original poster
Sep 24, 2010
45
21
UK
Having purchased a brand new Macbook Pro just 3 weeks ago, I was told that the upgrade to Lion would be free.
Not so, I've just been charged £20.99 at the App Store. :confused:

I can find no instructions on the Apple web site giving advice on how to get this for free for people who bought a new Mac recently.
 
Given the other posts here, I think you needed to go to a specific area to download your free copy of Lion.
 
Damn, I didn't realise that I had to go through that URL.
I tried searching Apple's web site but didn't see any information and I never got any email from Apple advising me that I should have done this.
 
RamJetWorm said:
Having purchased a brand new Macbook Pro just 3 weeks ago, I was told that the upgrade to Lion would be free.
Not so, I've just been charged £20.99 at the App Store. :confused:

I can find no instructions on the Apple web site giving advice on how to get this for free for people who bought a new Mac recently.
Click to expand...

Directions are hard to follow aren't they?
 
How would Apple know that your Mac App Store purchase ID belongs to the specific mac you purchased? Is it magically supposed to look up your serial number?
 
RamJetWorm said:
Yeah especially when you get none in the first place. ;)
Click to expand...

Although you may not have been handed directions, I think I would have searched google or something like this site before I went to the App store. How is the App Store going to know that you have SL and you bought your machine 3 weeks ago?
 
Sky Blue said:
How would Apple know that your Mac App Store purchase ID belongs to the specific mac you purchased? Is it magically supposed to look up your serial number?
Click to expand...

I was told by an Apple rep that as long as I used the same Apple login that I used to purchase the MacBook Pro, then I would be okay.
I only have one ITunes account so thought I'd be ok.

Oh well never mind, you live and learn.
I've emailed ITunes and explained the situation, maybe they will refund me.
 
Sky Blue said:
How would Apple know that your Mac App Store purchase ID belongs to the specific mac you purchased? Is it magically supposed to look up your serial number?
Click to expand...

Lets see apple products...magic track pad, magic mouse, iPad was introduces as magic........so is it magically supposed to look up your serial number?
HELL YES!!!!
 
They'd need to keep a database of purchase dates, which is not feasible except by Apple Retail. They have many resellers and this isn't really possible without systems that just don't exist. Just go to the link, somebody checks it over and you get Lion, simple stuff
 
I think you're all being a bit too harsh here. :)

It's perfectly reasonable for a casual user to assume Apple would nursemaid folks through a purchase like this after plugging in your Apple ID. Realistic? No. But I can understand the OP's disdain.

Hell, I signed up for the "Notify Me" option and still haven't been contacted.
 
RamJetWorm said:
Yeah especially when you get none in the first place. ;)
Click to expand...

It's $30, not THAT big of a deal. If it really bothers you, though, go ahead and contact Apple customer support. I'm sure they'd work out a refund with you, especially if all you want is Mac App Store credit back.
 
Sky Blue said:
How would Apple know that your Mac App Store purchase ID belongs to the specific mac you purchased? Is it magically supposed to look up your serial number?
Click to expand...

I think the free update process is pretty simple (especially compared to *other* manufacturers), but lets face it - no "magic" would be involved here.

Surely "Apple" could look up an "Apple" serial number (and purchase date) of an "Apple" product in an "Apple" database...
 
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