I was charged full price for Lion :(

Discussion in 'Mac OS X Lion (10.7)' started by RamJetWorm, Jul 20, 2011.

  1. RamJetWorm macrumors newbie

    Joined:
    Sep 24, 2010
    Location:
    UK
    #1
    Having purchased a brand new Macbook Pro just 3 weeks ago, I was told that the upgrade to Lion would be free.
    Not so, I've just been charged £20.99 at the App Store. :confused:

    I can find no instructions on the Apple web site giving advice on how to get this for free for people who bought a new Mac recently.
     
  2. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #2
    Given the other posts here, I think you needed to go to a specific area to download your free copy of Lion.
     
  3. TheNinjaJedi macrumors regular

    TheNinjaJedi

    Joined:
    Jul 16, 2011
    #4
    You should have followed the up to date link and not bought it through the app store.
     
  4. RamJetWorm thread starter macrumors newbie

    Joined:
    Sep 24, 2010
    Location:
    UK
    #5
    Damn, I didn't realise that I had to go through that URL.
    I tried searching Apple's web site but didn't see any information and I never got any email from Apple advising me that I should have done this.
     
  5. Nuckinfuts macrumors 6502

    Joined:
    Jun 15, 2011
    Location:
    Syracuse, NY
    #6
    Directions are hard to follow aren't they?
     
  6. RamJetWorm thread starter macrumors newbie

    Joined:
    Sep 24, 2010
    Location:
    UK
    #7
    Yeah especially when you get none in the first place. ;)
     
  7. Sky Blue Guest

    Sky Blue

    Joined:
    Jan 8, 2005
    #8
    How would Apple know that your Mac App Store purchase ID belongs to the specific mac you purchased? Is it magically supposed to look up your serial number?
     
  8. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #9
    Although you may not have been handed directions, I think I would have searched google or something like this site before I went to the App store. How is the App Store going to know that you have SL and you bought your machine 3 weeks ago?
     
  9. RamJetWorm thread starter macrumors newbie

    Joined:
    Sep 24, 2010
    Location:
    UK
    #10
    I was told by an Apple rep that as long as I used the same Apple login that I used to purchase the MacBook Pro, then I would be okay.
    I only have one ITunes account so thought I'd be ok.

    Oh well never mind, you live and learn.
    I've emailed ITunes and explained the situation, maybe they will refund me.
     
  10. monksealpup macrumors regular

    Joined:
    Jun 12, 2009
    Location:
    Honolulu, HI, USA
    #11
    You're new to the Internets/these forums, aren't you? :p
     
  11. Illusion986 macrumors 6502

    Illusion986

    Joined:
    Mar 12, 2009
    #12
    Lets see apple products...magic track pad, magic mouse, iPad was introduces as magic........so is it magically supposed to look up your serial number?
    HELL YES!!!!
     
  12. timbloom macrumors 6502a

    timbloom

    Joined:
    Jan 19, 2002
    #13
    They'd need to keep a database of purchase dates, which is not feasible except by Apple Retail. They have many resellers and this isn't really possible without systems that just don't exist. Just go to the link, somebody checks it over and you get Lion, simple stuff
     
  13. SXR macrumors 6502a

    SXR

    Joined:
    Nov 20, 2007
    Location:
    Netherlands
    #14
    Lovin' your sig.
     
  14. Steve's Barber macrumors 6502a

    Joined:
    Jul 5, 2011
    #15
    I think you're all being a bit too harsh here. :)

    It's perfectly reasonable for a casual user to assume Apple would nursemaid folks through a purchase like this after plugging in your Apple ID. Realistic? No. But I can understand the OP's disdain.

    Hell, I signed up for the "Notify Me" option and still haven't been contacted.
     
  15. axu539 macrumors 6502a

    Joined:
    Dec 31, 2010
    #16
    It's $30, not THAT big of a deal. If it really bothers you, though, go ahead and contact Apple customer support. I'm sure they'd work out a refund with you, especially if all you want is Mac App Store credit back.
     
  16. RobTheGob macrumors newbie

    Joined:
    Feb 19, 2003
    Location:
    Victoria, BC
    #17
    I think the free update process is pretty simple (especially compared to *other* manufacturers), but lets face it - no "magic" would be involved here.

    Surely "Apple" could look up an "Apple" serial number (and purchase date) of an "Apple" product in an "Apple" database...
     
  17. Pipper99 macrumors 68000

    Pipper99

    Joined:
    Aug 14, 2010
    Location:
    Fort Worth, TX
    #18
    On the thread below, one member states (post #30) that he didn't know about the link to upgrade site, but after talking with Apple support, he got a refund. The upgrade website isn't working for a number of us (it's not recognizing some serial numbers).

    http://forums.macrumors.com/showthread.php?t=1191066&page=2
     
  18. neal.young macrumors member

    Joined:
    Jul 9, 2009
    Location:
    Irvine, California
    #19
    Call/email Apple, and they'll almost certainly give you a refund. They're normally really good about things like this.
     

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