Hi all,
I bought a new iPhone 3G 8GB in November/December 2008.
Since then I have had 5 replacements, two of them have failed as in dont start up applications or can ring numbers, 1 of them has had the Bezel come loose from the side with light leak. One has had around 5 dead pixels after just getting it replaced by the Apple genius at the store and one literally cracked at the charger, my guess due to the heat.
After my 5th replacement, I rang up my Apple care rep, I was put straight through to a manager. She then talked to me about the issue, I said I was annoyed that student like me had dished about quite a bit of money but still could not enjoy the money I spent (I was technically giving back the iPhone every month since January) It had cost me a lot of money, and more importantly, time to go into Central London, wait for half an hour for a genius to see me, then tell me that the problems were normal (wtf? Still dont understand how they're put up to say silly things like a cracked bottom happens? My phone is always in a case and belt pouch and has never had ANY scratches on it, Im very OCD about my stuff, my first iPhone even had an Invisible Shield on it but it is now wasted thanks to the replacements!) and then finally dish out a replacement with a dirty look as if it was coming out of his own pay packet!
After talking to the manager she put me through to an "Apple Engineer", these people serioulsy don't know the stuff. Now I would've thought he knew the cracking issue and the light leak but alas no. After many days of repetitive phonecalls we finally came to a shaky agreement of saying I would get the new iPhone replacement when it came out, he used the pretext that he didn't know when it would come out but I knew that it'd be out in June/July so ever since April/ early May Ive been waiting with a cracked iPhone, which now has also developed cracks on the headphone port as well.
Now Ive got a feeling that this "engineer" did not write all this down. Ive been trying to ring the number that I rang for two days now but to no avail. Ive got a feeling they've ditched me and Ive also tried to ring the Apple care manager again. Ive got a feeling I need to tell her everything again.
So, if you were in my position, what would you do? I almost feel like giving up, Ive spent a fair chunk of cash on this, Im by no means rich, Im an Apple Fanboy and my Job pay's for this. Ive had 5 replacements and all of them have had major problems. She offered me another replacement in April for my cracked one but I said "whats the point" no point Apple wasting more money on me
Please help guys
HamzaB
I bought a new iPhone 3G 8GB in November/December 2008.
Since then I have had 5 replacements, two of them have failed as in dont start up applications or can ring numbers, 1 of them has had the Bezel come loose from the side with light leak. One has had around 5 dead pixels after just getting it replaced by the Apple genius at the store and one literally cracked at the charger, my guess due to the heat.
After my 5th replacement, I rang up my Apple care rep, I was put straight through to a manager. She then talked to me about the issue, I said I was annoyed that student like me had dished about quite a bit of money but still could not enjoy the money I spent (I was technically giving back the iPhone every month since January) It had cost me a lot of money, and more importantly, time to go into Central London, wait for half an hour for a genius to see me, then tell me that the problems were normal (wtf? Still dont understand how they're put up to say silly things like a cracked bottom happens? My phone is always in a case and belt pouch and has never had ANY scratches on it, Im very OCD about my stuff, my first iPhone even had an Invisible Shield on it but it is now wasted thanks to the replacements!) and then finally dish out a replacement with a dirty look as if it was coming out of his own pay packet!
After talking to the manager she put me through to an "Apple Engineer", these people serioulsy don't know the stuff. Now I would've thought he knew the cracking issue and the light leak but alas no. After many days of repetitive phonecalls we finally came to a shaky agreement of saying I would get the new iPhone replacement when it came out, he used the pretext that he didn't know when it would come out but I knew that it'd be out in June/July so ever since April/ early May Ive been waiting with a cracked iPhone, which now has also developed cracks on the headphone port as well.
Now Ive got a feeling that this "engineer" did not write all this down. Ive been trying to ring the number that I rang for two days now but to no avail. Ive got a feeling they've ditched me and Ive also tried to ring the Apple care manager again. Ive got a feeling I need to tell her everything again.
So, if you were in my position, what would you do? I almost feel like giving up, Ive spent a fair chunk of cash on this, Im by no means rich, Im an Apple Fanboy and my Job pay's for this. Ive had 5 replacements and all of them have had major problems. She offered me another replacement in April for my cracked one but I said "whats the point" no point Apple wasting more money on me
Please help guys
HamzaB
