In the Apple Store, С------ll, staff stealing from customers. 02.11.2014g. I bought two iPhone 5s 32GB. and MacBook Pro, iPhone 5S one is not given, said that it was stolen and my fault. They forced me to leave as poor knowledge of English, me had a plane ticket. On arrival home (I'm from Russia) except that robbed, and iPhone 5S was 16 GB instead of 32 GB. After my letters to Apple, was conducted an internal investigation. Apparently something was confirmed, me returned the money to the card I wrote to the Apple Store, C--------ll; "Why money back return? Return iPhone!", but they are silent. Advise what to do?