Honestly, how does Apple recieve such high marks for their customer service? This is by far the slowest and most fumbled computer repair process I've ever dealt with (and this is comparing Apple to my experience with pre-HP merger COMPAQ and Dell!). Ideally, I'd get my money back and buy a PC but unfortunately I'm stuck in computer limbo. My MacBook has been in the shop waiting for a new logic board and a few other parts since the 5th. This is the third repair, and once again it is simply waiting on a shelf somewhere. The first repair took two weeks and the tech center did not even replace the correct parts (which was the logic board because I had random shut downs). Repair #2 was in store (because they felt sorry for me) and they replaced the part, but a few days later came a bunch of new problems. Now this is the third repair and the replacement logic board has yet to even arrive after 10 days. The Apple retail store refused to replace the computer because it was in a non-stock configuration and because they had nothing in inventory. So overall, since early August I have been dealing with this. I leave for college on Sunday, and having a working notebook would have been nice. They are going to ship it up to me whenever they finish. For those of you who are relieved that you have a perfectly functional machine, keep in mind that mine worked flawlessly for the first two months I had it. That is all. I just felt like saying that so far switching has not been the best choice for me.