I wrote Steve an email it's not officially from Steve himself but from Daniel Jasso Corporate Executive Relations Apple. I wonder if this is for real and I will finally get my problems solved~~
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I wrote Steve Jobs and I got a reply!
- Thread starter Kermit the frog
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Yes, I have done this before. Its usually sjobs@apple.com.
I got contacted by a VIP customer relations member and they did sort out my problems where applecare wouldnt.
I got contacted by a VIP customer relations member and they did sort out my problems where applecare wouldnt.
do you think i have a better chance getting it replaced now since this person contacted me
Depends what the number is that they gave you, if it's just a normal one then no but it's some sorta special one (which I dont think is likely) then maybe but seeing as you have your AppleCare and the laptop gave you so much grief you will probably get a replacement anyway.
Email him your phone number and let him call you. That would work better than calling and having to explain everything again.
Wirelessly posted (iPhone: Mozilla/5.0 (iPhone; U; CPU iPhone OS 2_2 like Mac OS X; en-us) AppleWebKit/525.18.1 (KHTML, like Gecko) Version/3.1.1 Mobile/5G77 Safari/525.20)
I am interested in this. Please post what happens Kermit! I hope you end up with a replacement MBP!
I am interested in this. Please post what happens Kermit! I hope you end up with a replacement MBP!
I hope I get a replacement too!!! school starts for me next week and I need a computer that's not going to fail on me very other week.
Dan is a very nice guy and he'll treat you very well 
Yes, that response is for real. I worked with Dan about 3 weeks ago to get a dead fan replaced in my MBP. The Apple Store refused me under warranty but Dan set things straight and got the laptop fixed for free over the weekend (right before Christmas, even!)
With those kinds of problems occurring, I don't see any reason why they shouldn't replace your laptop. Best of luck, I'm sure things will work out wonderfully for you.
Yes, that response is for real. I worked with Dan about 3 weeks ago to get a dead fan replaced in my MBP. The Apple Store refused me under warranty but Dan set things straight and got the laptop fixed for free over the weekend (right before Christmas, even!)
With those kinds of problems occurring, I don't see any reason why they shouldn't replace your laptop. Best of luck, I'm sure things will work out wonderfully for you.
There was no attack.
You tersely said your post was self-explanatory and it wasn't.
good luck getting it replaced. it seems like you have a good shot at it. i've had good experiences with apple in the past, so maybe they'll come thru for you. keep us updated!
::::Update::::
Just been playing phone tag with the apple relations person. Hopefully something happens soon!! my mbp has just about died
Just been playing phone tag with the apple relations person. Hopefully something happens soon!! my mbp has just about died
:::UPDATE::::
I"m on the phone right now with Daniel. The only thing they can do is REPAIR my computer....they won't replace it. I'm so pissed off who's to say it's not gonna mess up again after they send it back too me?!?!? is there anything else I can do or say to persuade them into a replacement/?
I"m on the phone right now with Daniel. The only thing they can do is REPAIR my computer....they won't replace it. I'm so pissed off who's to say it's not gonna mess up again after they send it back too me?!?!? is there anything else I can do or say to persuade them into a replacement/?