i4 asks for itunes, itunes asks for passcode, i4 only provides emer numbers?

Discussion in 'iPhone Tips, Help and Troubleshooting' started by CDHunter, Mar 4, 2011.

  1. CDHunter macrumors newbie

    Joined:
    Mar 4, 2011
    #1
    Situation: iPhone 4 crashed, I restarted it, screen came up connect to iTunes, No service, locked, slide for emergency calls.
    iTunes says "..enter your passcode on iPhone before it can be used with iTunes."
    How do I enter my passcode if the keypad doesn't come up on the screen?
    I tried a restore and the same screen comes up again.
     
  2. JamesMB macrumors 68000

    JamesMB

    Joined:
    Jan 2, 2011
    Location:
    Texas
    #2
    Did you try a hard reset? Press the power and home button until the Apple logo appears...That might not do it, but it's worth a shot...
     
  3. CDHunter thread starter macrumors newbie

    Joined:
    Mar 4, 2011
    #3
    Thanks for the suggestion, but no luck, the info button is saying no IMEI or ICCID either.
    I've tried the hard reset plugged into itunes as well with the same result.
     
  4. JamesMB macrumors 68000

    JamesMB

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    Jan 2, 2011
    Location:
    Texas
    #4
    Are you Jailbroken or stock?
     
  5. CDHunter thread starter macrumors newbie

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    Mar 4, 2011
    #5
    I am stock.
     
  6. JamesMB macrumors 68000

    JamesMB

    Joined:
    Jan 2, 2011
    Location:
    Texas
    #6
    Give me a few minutes, I'm doing some searching.
     
  7. JamesMB macrumors 68000

    JamesMB

    Joined:
    Jan 2, 2011
    Location:
    Texas
    #7
    The only thing that I can find on this is almost three years old. I think the thing for you do do is take it to Apple, and see if they can restore it or give you a replacement. Hopefully, you have a recent backup.
     
  8. CDHunter thread starter macrumors newbie

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    Mar 4, 2011
    #8
    Yeah, thats about the same luck I've had too. My backups sweet as. Thanks for trying though!
     
  9. Applejuiced macrumors Westmere

    Applejuiced

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    Apr 16, 2008
    Location:
    At the iPhone hacks section.
  10. CDHunter thread starter macrumors newbie

    Joined:
    Mar 4, 2011
    #10
    Trying it now.
    Looks like its working.
    And I wish I'd thought of it earlier.

    I'm noticing this phone crashing when its restarted with less than 90% power.

    Thank you!
     
  11. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #11
    What does is that mean.
    The phone is crashing when you restart it? How does it crash?
    It doesnt restart if its not fully charged?
    Sounds like you might have some serious hardware issues.
    Why not bring it to Apple and have them take care of it?
    Its still under warranty.
     

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