i7 27" died last night

usnrrn

macrumors newbie
Original poster
Nov 6, 2009
8
0
So for three weeks a perfect iMac. Non f the yellowing or flickering at all. Last night was online and half the screen went see through grey and then blank. Tried restarting the computer and nothing. Faint sound of starting up ie drives and thats is. Screen is not coming on at all. Called a Apple care this am and was told to take it to the Genious Bar today. Appt set for 1430. We shall see. I have a feeling that I am up a creek without a paddle. This is my first Mac. Not happy that this has happened!!!
 

usnrrn

macrumors newbie
Original poster
Nov 6, 2009
8
0
Update to dead iMac

Took it to the apple store and they said they will have to order in
parts. I am kinda unsure how they know what to order as all they did was plugged it in and saw that it does not work. Think he said that they were going
to order the video card, power cord and motherboard. So I am outta luck. Now livin in Hawaii I know that this is going to take forever!!! Not a good first impression for a Windows user who jumped ship to Mac!
 

Zyniker

macrumors 6502
Feb 14, 2008
309
0
Took it to the apple store and they said they will have to order in
parts. I am kinda unsure how they know what to order as all they did was plugged it in and saw that it does not work. Think he said that they were going
to order the video card, power cord and motherboard. So I am outta luck. Now livin in Hawaii I know that this is going to take forever!!! Not a good first impression for a Windows user who jumped ship to Mac!
Any industrial manufacturing process will have a certain percentage of units shipped that wind up being DOA. This is unavoidable, not even Apple is immune. Apple does, however, have a low percentage of DOA units. Keep us posted, though. Usually Apple is pretty good at fixing these things.
 

Alvi

macrumors 65816
Oct 31, 2008
1,202
307
Mars
It seems that this iMac series was just too good to be true, take it back to apple!
 

brendu

macrumors 68020
Apr 23, 2009
2,407
2,249
USA
These new iMacs seem to have the highest number of defective units of any apple product im aware of... Really unlike apple, and if it is a sign of things to come, quite troublesome...
 

iLog.Genius

macrumors 601
Feb 24, 2009
4,829
355
Toronto, Ontario
These new iMacs seem to have the highest number of defective units of any apple product im aware of... Really unlike apple, and if it is a sign of things to come, quite troublesome...
Apple Rev. A products usually aren't good (I think you could consider this Rev. A no? new monitor, new hardware.) or that's what people are saying. Went through a few late-2008 unibody MacBook Pro's before getting one that was flawless in my eyes.
 

sparkie1984

macrumors 68020
Dec 20, 2009
2,218
848
a small village near London
then switch back to windows
thats a bit harsh!
i think hes within his rights to complain if a computer he has dies within 3 weeks!!!

if youd stuck with something, then changed it and had trouble with it you'd feel the same! especially as it seems apple are having a few teething troubles with this particular product.

to the op: it sucks mate but just bear with them and it'll be worth it once its all done and working again! get them to do the screen and cable too or youll be taking it back in another month once it starts flickering
 

stridemat

Moderator
Staff member
Apr 2, 2008
10,979
589
UK
I can imagine how disappointing it it, but OP for those 3 weeks did you not enjoy the mac experience? This is just a temporary glitch, Apple are one of the best companies when it comes to upholding warranties.
 

MH01

Suspended
Feb 11, 2008
12,118
9,213
Any industrial manufacturing process will have a certain percentage of units shipped that wind up being DOA. This is unavoidable, not even Apple is immune. Apple does, however, have a low percentage of DOA units. Keep us posted, though. Usually Apple is pretty good at fixing these things.
Totally agree with in regards all companies suffering form DOA units, though your claims about Apple having a low percentage.... well they are just made up. And implying "not even apple is immune" , in an understatement, given Apples history with Rev A products. Apple is notorious with Rev A products that are plagued with problems.

The reason that they knew what to order straight away is cause the imac is like a huge laptop inside, if it goes DOA, its nearly always the logicboard that gets replaced. So do not be concerned that they did not investigate further, the fact is the so called "genius" staff, are anything but, they basically just follow written down instructions based on the symptoms and order all the parts that they may need. When i took in my 24 LCD they ordered everypart that "might" have led to the problem.
 

scroto

macrumors regular
Aug 14, 2009
108
0
Trenton, MI
these new imac's are the biggest pos I've ever seen and the root of all evil is that "amazing" monitor with it's "awsome resolution". Seriously they're all going to give up the ghost because they're defective but Apple will never admit it. Their ego is just too big.
 

craig1410

macrumors 65816
Mar 22, 2007
1,121
838
Scotland
these new imac's are the biggest pos I've ever seen and the root of all evil is that "amazing" monitor with it's "awsome resolution". Seriously they're all going to give up the ghost because they're defective but Apple will never admit it. Their ego is just too big.
And the award for the most melodramatic and least useful post goes to...scroto! Congratulations!

Personally if the LCD was good I would rather have the machine repaired with new logic board and graphics card which I'm sure will already benefit from a few engineering changes. Quite often the quality standards employed during a repair are higher than those employed during manufacture.

In my experience Apple are second to none when it comes to sorting out issues with hardware and achieving a high level of customer satisfaction. Give them a chance to sort it out and in the meantime try to ignore the nay-sayers.

For the record, I have a Rev A 24" aluminium iMac and it is still running great after over 2 years.

Hope you get it sorted soon.
Craig.
 

monokakata

macrumors 68000
May 8, 2008
1,861
382
Hilo, Hawai'i
You're in Honolulu? Really, Apple (like everybody who's shipping smallish items) is going to use an air service. If they're quoting you that long a wait, I'm sure it's because of some parts backup problem somewhere.

I'm in Hilo. My 27" I7 was bad, and I'm waiting for #2. If that one's bad, that's it for a long time. I'll get a refund and wait.

I don't understand some of these fanbois giving you crap for complaining. I've been in the computer world (including in a computer-dependent business) for nearly 30 years. I suppose that I've ordered and had delivered at least 20 or 30 PCs (and Macs), motherboards, etc.

The iMac was the first one that ever arrived defective. Somewhere I have a spreadsheet laying out my Mac experience, and it's not pretty. The iMac was my only defective-on-delivery problem, but only my Mac Pro 1,1 and my 17" MBP (early 08) have been trouble-free. The others (dual G5, titanium PB, G4 mini, Intel mini, 3 x 15" MBPs, early Intel MB, Airport Extremes (yes, plural), 24" iMac . . . all have had problems, some of them crippling, all of them annoying.

I'm sticking with Apple, but reluctantly. Their quality control is as unimpressive as their designs are impressive.
 

usnrrn

macrumors newbie
Original poster
Nov 6, 2009
8
0
Thanks

Thanks for the support guys (except for that one dude The General). The 2 weeks that I used the iMac were amazing. It works and looks great. I will hang in there. Always a little worried that they have to open the compter and repair whatever. Hopefully that does not open a whole new can of worms. I will keep you all posted with what happens.

Johnathon
 

MovieCutter

macrumors 68040
May 3, 2005
3,348
2
Washington, DC
These new iMacs seem to have the highest number of defective units of any apple product im aware of... Really unlike apple, and if it is a sign of things to come, quite troublesome...
Apple Rev. A products usually aren't good (I think you could consider this Rev. A no? new monitor, new hardware.) or that's what people are saying. Went through a few late-2008 unibody MacBook Pro's before getting one that was flawless in my eyes.
It seems that this iMac series was just too good to be true, take it back to apple!
Got anything to back that up besides half-assed anecdotal evidence based on a Mac-enthusiast site???
 

WilliamG

macrumors G3
Mar 29, 2008
8,990
2,400
Seattle
Got anything to back that up besides half-assed anecdotal evidence based on a Mac-enthusiast site???
Damn right. I've owned everything Rev. A from Apple. The original iPhone, unibody MacBook Pros, MacBook Air, iMacs, Time Capsules etc, and they've all functioned fine. The only catastrophic failure I've had was when my iPhone original screen stopped responding in a horizontal line across the screen (dead spot), but that was quickly replaced under warranty.

No, Apple isn't perfect, but nowhere near as bad as the level some people make them out to be. Remember, you're much more likely to go on the message boards to complain than you are to praise.
 

Shivetya

macrumors 68000
Jan 16, 2008
1,543
223
then switch back to windows
2K hardware that fails so soon doesn't deserve loyalty.

OS X is rarely the problem, its the damn hardware that is. This new generation does seem to be generating a lot more complaints (though knock on wood my i5 has been fine)
 

Xtremehkr

macrumors 68000
Jul 4, 2004
1,897
0
These new iMacs seem to have the highest number of defective units of any apple product im aware of... Really unlike apple, and if it is a sign of things to come, quite troublesome...
Everytime a new product comes out that looks like it is going to be a huge success MacRumors gets flooded with new people having problems.

Almost all of the established posters seem to buy new products and install update software without any of the problems that these other posters do.

I think MacRumors has been inundated with trolls from other companies who have nothing better to do than attack their competitors using nefarious means.

I would like to see some hard numbers released from Apple about how many problems they are finding, and how many machines are being returned.

My i7 has been flawless from day and there are no good reasons as to why this iMac would be so much harder to put together than any other version of the iMac. The last 2 or 3 generations have basically been the same design. It's not like they're building space shuttles here.
 

HyperX13

macrumors 6502
Sep 3, 2009
346
6
Everytime a new product comes out that looks like it is going to be a huge success MacRumors gets flooded with new people having problems.

Almost all of the established posters seem to buy new products and install update software without any of the problems that these other posters do.

I think MacRumors has been inundated with trolls from other companies who have nothing better to do than attack their competitors using nefarious means.

I would like to see some hard numbers released from Apple about how many problems they are finding, and how many machines are being returned.

My i7 has been flawless from day and there are no good reasons as to why this iMac would be so much harder to put together than any other version of the iMac. The last 2 or 3 generations have basically been the same design. It's not like they're building space shuttles here.

Yeah maybe we should start a thread with who has luck with their i7s? One thing holding me off from buying a new 27 inch iMac are these posts here.