i7 27" died last night

Discussion in 'iMac' started by usnrrn, Jan 16, 2010.

  1. usnrrn macrumors newbie

    Joined:
    Nov 6, 2009
    #1
    So for three weeks a perfect iMac. Non f the yellowing or flickering at all. Last night was online and half the screen went see through grey and then blank. Tried restarting the computer and nothing. Faint sound of starting up ie drives and thats is. Screen is not coming on at all. Called a Apple care this am and was told to take it to the Genious Bar today. Appt set for 1430. We shall see. I have a feeling that I am up a creek without a paddle. This is my first Mac. Not happy that this has happened!!!
     
  2. aprofetto macrumors 6502a

    aprofetto

    Joined:
    Dec 19, 2008
    Location:
    Hamilton, Ontario
    #2
    Brutal. I wouldn't worry though, it's still under warranty, worse case scenario, they deem it DOA and give you a new one.
     
  3. usnrrn thread starter macrumors newbie

    Joined:
    Nov 6, 2009
    #3
    Update to dead iMac

    Took it to the apple store and they said they will have to order in
    parts. I am kinda unsure how they know what to order as all they did was plugged it in and saw that it does not work. Think he said that they were going
    to order the video card, power cord and motherboard. So I am outta luck. Now livin in Hawaii I know that this is going to take forever!!! Not a good first impression for a Windows user who jumped ship to Mac!
     
  4. Zyniker macrumors 6502

    Joined:
    Feb 14, 2008
    #4
    Any industrial manufacturing process will have a certain percentage of units shipped that wind up being DOA. This is unavoidable, not even Apple is immune. Apple does, however, have a low percentage of DOA units. Keep us posted, though. Usually Apple is pretty good at fixing these things.
     
  5. Alvi macrumors 65816

    Alvi

    Joined:
    Oct 31, 2008
    Location:
    Mars
    #5
    It seems that this iMac series was just too good to be true, take it back to apple!
     
  6. J&JPolangin macrumors 68030

    Joined:
    Jul 5, 2008
    Location:
    Thule GL @ the TOW
    #6
    ...how, the OP has already had it for 3+ weeks...
     
  7. brendu macrumors 68020

    Joined:
    Apr 23, 2009
    Location:
    USA
    #7
    These new iMacs seem to have the highest number of defective units of any apple product im aware of... Really unlike apple, and if it is a sign of things to come, quite troublesome...
     
  8. iLog.Genius macrumors 601

    iLog.Genius

    Joined:
    Feb 24, 2009
    Location:
    Toronto, Ontario
    #8
    Apple Rev. A products usually aren't good (I think you could consider this Rev. A no? new monitor, new hardware.) or that's what people are saying. Went through a few late-2008 unibody MacBook Pro's before getting one that was flawless in my eyes.
     
  9. The General macrumors 601

    Joined:
    Jul 7, 2006
    #9
    then switch back to windows
     
  10. sparkie1984 macrumors 68000

    Joined:
    Dec 20, 2009
    Location:
    a small village near London
    #10
    thats a bit harsh!
    i think hes within his rights to complain if a computer he has dies within 3 weeks!!!

    if youd stuck with something, then changed it and had trouble with it you'd feel the same! especially as it seems apple are having a few teething troubles with this particular product.

    to the op: it sucks mate but just bear with them and it'll be worth it once its all done and working again! get them to do the screen and cable too or youll be taking it back in another month once it starts flickering
     
  11. MrSEC macrumors regular

    Joined:
    Apr 17, 2008
    #11
    Very helpful post. I can't say I blame him for being upset.I know it can happen with any product,but I can understand why he's not happy about this.
     
  12. stridemat Moderator

    stridemat

    Staff Member

    Joined:
    Apr 2, 2008
    Location:
    UK
    #12
    I can imagine how disappointing it it, but OP for those 3 weeks did you not enjoy the mac experience? This is just a temporary glitch, Apple are one of the best companies when it comes to upholding warranties.
     
  13. MH01 macrumors G4

    MH01

    Joined:
    Feb 11, 2008
    #13
    Totally agree with in regards all companies suffering form DOA units, though your claims about Apple having a low percentage.... well they are just made up. And implying "not even apple is immune" , in an understatement, given Apples history with Rev A products. Apple is notorious with Rev A products that are plagued with problems.

    The reason that they knew what to order straight away is cause the imac is like a huge laptop inside, if it goes DOA, its nearly always the logicboard that gets replaced. So do not be concerned that they did not investigate further, the fact is the so called "genius" staff, are anything but, they basically just follow written down instructions based on the symptoms and order all the parts that they may need. When i took in my 24 LCD they ordered everypart that "might" have led to the problem.
     
  14. elpmas macrumors 68000

    elpmas

    Joined:
    Sep 9, 2009
    Location:
    Where the fresh snow don't go.
    #14
    3 weeks....damn...hopefully your machine doesnt work on the new parts, so they can just complete replace the device! tell us how this works out, gl!
     
  15. Kebabselector macrumors 68030

    Kebabselector

    Joined:
    May 25, 2007
    Location:
    Birmingham, UK
    #15
    After only 3 weeks I'd be demanding a new one, that said if you're happy with it you might want to keep it.
     
  16. scroto macrumors regular

    scroto

    Joined:
    Aug 14, 2009
    Location:
    Trenton, MI
    #16
    these new imac's are the biggest pos I've ever seen and the root of all evil is that "amazing" monitor with it's "awsome resolution". Seriously they're all going to give up the ghost because they're defective but Apple will never admit it. Their ego is just too big.
     
  17. craig1410 macrumors 65816

    craig1410

    Joined:
    Mar 22, 2007
    Location:
    Scotland
    #17
    And the award for the most melodramatic and least useful post goes to...scroto! Congratulations!

    Personally if the LCD was good I would rather have the machine repaired with new logic board and graphics card which I'm sure will already benefit from a few engineering changes. Quite often the quality standards employed during a repair are higher than those employed during manufacture.

    In my experience Apple are second to none when it comes to sorting out issues with hardware and achieving a high level of customer satisfaction. Give them a chance to sort it out and in the meantime try to ignore the nay-sayers.

    For the record, I have a Rev A 24" aluminium iMac and it is still running great after over 2 years.

    Hope you get it sorted soon.
    Craig.
     
  18. monokakata macrumors 68000

    monokakata

    Joined:
    May 8, 2008
    Location:
    Hilo, Hawai'i
    #18
    You're in Honolulu? Really, Apple (like everybody who's shipping smallish items) is going to use an air service. If they're quoting you that long a wait, I'm sure it's because of some parts backup problem somewhere.

    I'm in Hilo. My 27" I7 was bad, and I'm waiting for #2. If that one's bad, that's it for a long time. I'll get a refund and wait.

    I don't understand some of these fanbois giving you crap for complaining. I've been in the computer world (including in a computer-dependent business) for nearly 30 years. I suppose that I've ordered and had delivered at least 20 or 30 PCs (and Macs), motherboards, etc.

    The iMac was the first one that ever arrived defective. Somewhere I have a spreadsheet laying out my Mac experience, and it's not pretty. The iMac was my only defective-on-delivery problem, but only my Mac Pro 1,1 and my 17" MBP (early 08) have been trouble-free. The others (dual G5, titanium PB, G4 mini, Intel mini, 3 x 15" MBPs, early Intel MB, Airport Extremes (yes, plural), 24" iMac . . . all have had problems, some of them crippling, all of them annoying.

    I'm sticking with Apple, but reluctantly. Their quality control is as unimpressive as their designs are impressive.
     
  19. usnrrn thread starter macrumors newbie

    Joined:
    Nov 6, 2009
    #19
    Thanks

    Thanks for the support guys (except for that one dude The General). The 2 weeks that I used the iMac were amazing. It works and looks great. I will hang in there. Always a little worried that they have to open the compter and repair whatever. Hopefully that does not open a whole new can of worms. I will keep you all posted with what happens.

    Johnathon
     
  20. MovieCutter macrumors 68040

    MovieCutter

    Joined:
    May 3, 2005
    Location:
    Washington, DC
    #20
    Got anything to back that up besides half-assed anecdotal evidence based on a Mac-enthusiast site???
     
  21. Btom macrumors 6502a

    Joined:
    Nov 19, 2009
    #21
    Like what for example would satisfy your fully sophisticated taste, I wonder?
     
  22. WilliamG macrumors 604

    Joined:
    Mar 29, 2008
    Location:
    Seattle
    #22
    Damn right. I've owned everything Rev. A from Apple. The original iPhone, unibody MacBook Pros, MacBook Air, iMacs, Time Capsules etc, and they've all functioned fine. The only catastrophic failure I've had was when my iPhone original screen stopped responding in a horizontal line across the screen (dead spot), but that was quickly replaced under warranty.

    No, Apple isn't perfect, but nowhere near as bad as the level some people make them out to be. Remember, you're much more likely to go on the message boards to complain than you are to praise.
     
  23. Shivetya macrumors 65816

    Joined:
    Jan 16, 2008
    #23
    2K hardware that fails so soon doesn't deserve loyalty.

    OS X is rarely the problem, its the damn hardware that is. This new generation does seem to be generating a lot more complaints (though knock on wood my i5 has been fine)
     
  24. Xtremehkr macrumors 68000

    Xtremehkr

    Joined:
    Jul 4, 2004
    #24
    Everytime a new product comes out that looks like it is going to be a huge success MacRumors gets flooded with new people having problems.

    Almost all of the established posters seem to buy new products and install update software without any of the problems that these other posters do.

    I think MacRumors has been inundated with trolls from other companies who have nothing better to do than attack their competitors using nefarious means.

    I would like to see some hard numbers released from Apple about how many problems they are finding, and how many machines are being returned.

    My i7 has been flawless from day and there are no good reasons as to why this iMac would be so much harder to put together than any other version of the iMac. The last 2 or 3 generations have basically been the same design. It's not like they're building space shuttles here.
     
  25. HyperX13 macrumors 6502

    Joined:
    Sep 3, 2009
    #25

    Yeah maybe we should start a thread with who has luck with their i7s? One thing holding me off from buying a new 27 inch iMac are these posts here.
     

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