Bizarrely I didn't get one with my iBook and the one I had with my old G4 tower is long gone.
I'll borrow one from work and check it out though, definitely better to check it out!
Thanks,
Ben
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iBook G4 kernel panic on start, then won't spin up HD
- Thread starter Ben Kei
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Bizarrely I didn't get one with my iBook and the one I had with my old G4 tower is long gone.
I'll borrow one from work and check it out though, definitely better to check it out!
Thanks,
Ben
I understand that with some more recent Mac models, the hardware test is combined with another install or restore disc. Perhaps somebody can verify this, or you could check your discs carefully. I'm guessing you have it, but just don't know it.
k
ok my bad didnt know it was on the board damn you apple !
what about the harddrive have you tried a external hd and tested to see if it runs stable on that including airport fucntionality ???
when my supposed logic board was diagonsed as gone ! i was able and still am today to run it off a external hd ! ****** resellers they even super glued the thing so i cant get the hd out ???
good luck
p.s if ur good with a solder iron you could take the airport off ??
just a thought
ok my bad didnt know it was on the board damn you apple !
what about the harddrive have you tried a external hd and tested to see if it runs stable on that including airport fucntionality ???
when my supposed logic board was diagonsed as gone ! i was able and still am today to run it off a external hd ! ****** resellers they even super glued the thing so i cant get the hd out ???
good luck
p.s if ur good with a solder iron you could take the airport off ??
just a thought
I understand that with some more recent Mac models, the hardware test is combined with another install or restore disc. Perhaps somebody can verify this, or you could check your discs carefully. I'm guessing you have it, but just don't know it.
I think you might be right..
I'll be checking this out as soon as my valentines day obligations are out the way
@ Gokhan
They superglued your case shut?? I'd be extraordinarily angry about that if I was you.. I'll be putting an OS on my external drive as a precautionary measure asap.
k
yep they superglued the thing shut and when i sent video proof of the supposed dead logic board working they fcked me off and told me to complain to apple !!
apple of course being the wankers they are said it was between me and the authorised repair center and took a note but said they cant do **** all !!
sorry bout the rant
but like i said try unplugging the airport cable if there is one ??
or get coding and write a open firmware kernal that wont start the airport
yep they superglued the thing shut and when i sent video proof of the supposed dead logic board working they fcked me off and told me to complain to apple !!
apple of course being the wankers they are said it was between me and the authorised repair center and took a note but said they cant do **** all !!
sorry bout the rant
but like i said try unplugging the airport cable if there is one ??
or get coding and write a open firmware kernal that wont start the airport
Just out of interest, I found my Apple Hardware Test (on disc 1 of 2 of the installation disks) and ran first a quick test, everything came up working fine. Then the extended test, again.. everything came up fine.
I then put it into loop mode and left it doing it's thing all night.. still fine.
I restart, and guess what? Kernel Panic... argh....!
I then put it into loop mode and left it doing it's thing all night.. still fine.
I restart, and guess what? Kernel Panic... argh....!
Hi Ben and others, it seems that I have exactly the same problem with G4. It also started with a hot area in the left side, then broken AirPort and problems with restart. In the last two days I am not able to start the iBook anymore. I tried to surf through the OpenFirmware, there is a devalias "wireless" but when I try "dev wireless" it says that the device is not found. After "reset-nvram", "reset-all" and restart it plays the sounds but does not process to booting. Black screen and nothing more, I tried resetting PMU, no luck. The AirPort card is integrated in the main board.
Have you had any chance to find a solution?
Have you had any chance to find a solution?
Hi, sorry to hear someone else is having the same problem (also slightly relieved as it might be a 'known issue' with Apple and therefore easier/cheaper to diagnose and fix).
I had it running fine for about 2 or 3 weeks as long as the battery wasn't in the machine (not an ideal work around but no time to go to a genius bar!)
Then I fell asleep one night with it still on.. woke up the next morning and it had gone to sleep.. and hasn't worked ever since. Won't boot at all, either Kernel panics on the grey screen during loading, or hits the login screen and Kernel Panics.
I'll certainly speak to Apple about it but I don't see this being something cheap to fix unfortunately. I imagine it'll be a total refit of the Logic board and to be honest, I'd rather pay the extra and get a Macbook with full warranty again.
If you find a fix, or speak to Apple and find one before I do please post the response here! I'll do the same thing if I speak to Apple soon.
Hi Ben,
Thanks for the reply, I agree with you and think that this will end up by changing the main board that definitely does not worth the money spent on it. Unfortunately, I will not be able to speak to Apple. I am from Ukraine, have no Apple here at all Just please let me know then what Apple will say you regarding the issue.
Thanks,
Maksym.
Thanks for the reply, I agree with you and think that this will end up by changing the main board that definitely does not worth the money spent on it. Unfortunately, I will not be able to speak to Apple. I am from Ukraine, have no Apple here at all
Just please let me know then what Apple will say you regarding the issue. Thanks,
Maksym.
some thoughts
hello people
just some words to add. i have the same problem - i believe it's actually rather widespread among ibooks made around sept 05. personally i have an ibook 12" that was manufactured in sept 05 - the last ppc ibook and the first with integrated airport i believe.
Recently around Jan or Feb I started getting Kernel Panics (my first ever problem with a mac after over a year). After not being able to restart, i ran apple diagnostics and disk warrior etc etc and eventually got it to boot - still dont know how. Anyway, the point is that i checked my logs and all the kernel panics relate to the airport driver - funnily enough i had just updated the firmware for the airport... maybe apple made a booboo? anyway, also in ways i cannot replicate i managed to boot into safe mode and disable airport. since then i have been surfing via ethernet and no problems at all. just as long as the airport is disabled. it hangs whenever its on, maybe after a minute, maybe after a week, but it always hangs even if its not actually connected to a network.
As for the problem of restarting, i noticed that removing the battery for 30 mins (a whole hour is not necessary - dont waste your life. maybe even 20 mins is enough) is enough to get the laptop booting normally. To fix this once and for all, i had to go to System Preferences -> Startup disk -> select Mac OS X. Magically, that actually fixed the problem, even though im still baffled as to how a firmware update could change that setting...
i hope that helps... i still dont know how to uninstall this new airport firmware/driver whatever, but i hope apple will issue a fix soon. from scouring the net i KNOW im not the only one with this problem!
p.s. the troubled firmware/driver version for me is 405.1. i wont pretend to understand the log, but here is a snippet incase you find it useful:
Kernel loadable modules in backtrace (with dependencies):
com.apple.iokit.AppleAirPort2(405.1)@0x711000
dependency: com.apple.iokit.IONetworkingFamily(1.5.0)@0x602000
dependency: com.apple.iokit.IOPCIFamily(1.7)@0x45f000
com.apple.driver.MotorolaSM56K(1.3.3)@0x9c0000
dependency: com.apple.iokit.IOSerialFamily(9.0.0d30)@0x477000
dependency: com.apple.driver.AppleI2SModemFamily(1.1.4)@0x77a0
hello people
just some words to add. i have the same problem - i believe it's actually rather widespread among ibooks made around sept 05. personally i have an ibook 12" that was manufactured in sept 05 - the last ppc ibook and the first with integrated airport i believe.
Recently around Jan or Feb I started getting Kernel Panics (my first ever problem with a mac after over a year). After not being able to restart, i ran apple diagnostics and disk warrior etc etc and eventually got it to boot - still dont know how. Anyway, the point is that i checked my logs and all the kernel panics relate to the airport driver - funnily enough i had just updated the firmware for the airport... maybe apple made a booboo? anyway, also in ways i cannot replicate i managed to boot into safe mode and disable airport. since then i have been surfing via ethernet and no problems at all. just as long as the airport is disabled. it hangs whenever its on, maybe after a minute, maybe after a week, but it always hangs even if its not actually connected to a network.
As for the problem of restarting, i noticed that removing the battery for 30 mins (a whole hour is not necessary - dont waste your life. maybe even 20 mins is enough) is enough to get the laptop booting normally. To fix this once and for all, i had to go to System Preferences -> Startup disk -> select Mac OS X. Magically, that actually fixed the problem, even though im still baffled as to how a firmware update could change that setting...
i hope that helps... i still dont know how to uninstall this new airport firmware/driver whatever, but i hope apple will issue a fix soon. from scouring the net i KNOW im not the only one with this problem!
p.s. the troubled firmware/driver version for me is 405.1. i wont pretend to understand the log, but here is a snippet incase you find it useful:
Kernel loadable modules in backtrace (with dependencies):
com.apple.iokit.AppleAirPort2(405.1)@0x711000
dependency: com.apple.iokit.IONetworkingFamily(1.5.0)@0x602000
dependency: com.apple.iokit.IOPCIFamily(1.7)@0x45f000
com.apple.driver.MotorolaSM56K(1.3.3)@0x9c0000
dependency: com.apple.iokit.IOSerialFamily(9.0.0d30)@0x477000
dependency: com.apple.driver.AppleI2SModemFamily(1.1.4)@0x77a0
wow....Reading your post ben is like reading my entire life since Sunday!!!
like you and sofoz, all i did was watch a movie on my 13 month old iBook G4, turn it off, reboot the next morning....kernal panic.
If i could log in i could do so for a few minutes before it would panic and force me to reset. I read the "helpful" troubleshooting guide in the handbook and then initiated a hardware test. The extended test shows no hardware problems.
Rebooted after that and got the old OS9 folder / ? icon and so used my OSX disk to do a check with disk utility. It did fine one illegal case but then said everything was A-OK and repaired.
After that any re-boots just presented me with the open firmware screen although my addresses are slightly different (%RR0: ff85e778 %RR1: 00081000). If I failed to even get this i just got a black screen, startup sound.....and nothing. Sometimes what sounded like a fan noise too.
If i leave the iBook to cool down for an hour I can log in.
At this point I took it to a friends who then used target firewire mode to back up all my music photos etc etc etc....so that's safe at least.
last night (at the moment i'm temporarily living in Germany not the UK....so no offical local apple store for me) I took it to my AASP and it worked. Absolutely fine. luckily the guy believed me (well, i wouldn't be there otherwise ) and told me to erase and re-install OSX.
One thing I notice is that my iBook is also hot (compared to what i recall) on the left side.
I erased and re-installed and it seems I got further than you Ben on first attempt in that the reboot for disc 2 went without hitch.....it was when i was selecting UK, no mac to transfer, GB keyboard during setup that the kernal paniced again.
Rebooting just gave me a loud fan sound and then a black screen (I could also hear the disk spin).
Today all i get it open firmware and the choice to boot. As in the past, if I do enter mac-boot all i get is the ? folder.
Spoke to Apple this morning and since its a few weeks out of warranty the guy was completely unhelpful and said it's no point even discussing the issue with warranty dept. as it's a flat no. if it was 2 or 3 days over they'd help but since this is a (you have to laugh) 1 off, isolated situation then Apple is not liable. I then phoned the germany one (benefit of having 2 addresses ) and the girl there was really sweet. Again, Apple will not fork out repair costs BUT she did at least go through several options with me.
I'm taking it back to my AASP tonight as he agrees that a 13 month old iBook should not be in this state. I asked the qusetion "is it dead?" and his response was "possibly". If the HD is gone or even the logic board, it may be better to get a new machine with warranty.
Any progress on your issue Ben and Sofoz?
like you and sofoz, all i did was watch a movie on my 13 month old iBook G4, turn it off, reboot the next morning....kernal panic.
If i could log in i could do so for a few minutes before it would panic and force me to reset. I read the "helpful" troubleshooting guide in the handbook and then initiated a hardware test. The extended test shows no hardware problems.
Rebooted after that and got the old OS9 folder / ? icon and so used my OSX disk to do a check with disk utility. It did fine one illegal case but then said everything was A-OK and repaired.
After that any re-boots just presented me with the open firmware screen although my addresses are slightly different (%RR0: ff85e778 %RR1: 00081000). If I failed to even get this i just got a black screen, startup sound.....and nothing. Sometimes what sounded like a fan noise too.
If i leave the iBook to cool down for an hour I can log in.
At this point I took it to a friends who then used target firewire mode to back up all my music photos etc etc etc....so that's safe at least.
last night (at the moment i'm temporarily living in Germany not the UK....so no offical local apple store for me) I took it to my AASP and it worked. Absolutely fine. luckily the guy believed me (well, i wouldn't be there otherwise
) and told me to erase and re-install OSX.One thing I notice is that my iBook is also hot (compared to what i recall) on the left side.
I erased and re-installed and it seems I got further than you Ben on first attempt in that the reboot for disc 2 went without hitch.....it was when i was selecting UK, no mac to transfer, GB keyboard during setup that the kernal paniced again.
Rebooting just gave me a loud fan sound and then a black screen (I could also hear the disk spin).
Today all i get it open firmware and the choice to boot. As in the past, if I do enter mac-boot all i get is the ? folder.
Spoke to Apple this morning and since its a few weeks out of warranty the guy was completely unhelpful and said it's no point even discussing the issue with warranty dept. as it's a flat no. if it was 2 or 3 days over they'd help but since this is a (you have to laugh) 1 off, isolated situation then Apple is not liable. I then phoned the germany one (benefit of having 2 addresses
) and the girl there was really sweet. Again, Apple will not fork out repair costs BUT she did at least go through several options with me.I'm taking it back to my AASP tonight as he agrees that a 13 month old iBook should not be in this state. I asked the qusetion "is it dead?" and his response was "possibly". If the HD is gone or even the logic board, it may be better to get a new machine with warranty.
Any progress on your issue Ben and Sofoz?
Hi Ranunculo1979,
I almost admit that there is nothing you can do about it I my case I was able to finally boot it (after all types of resets - nvram, pmu and so on) and after about 2 days of inactivity, but during first boot I had a kernel panic, second boot was successful. I keep my AirPort card disabled (and use D-Links USB dongle to connect to wifi router) for about 4 months already. That lets me keep the iBook running (if you do not reboot it) and be in operational state, but any software update is a pain. I hope you or Ben will be able to get finally in touch with Apple support.
I almost admit that there is nothing you can do about it
I my case I was able to finally boot it (after all types of resets - nvram, pmu and so on) and after about 2 days of inactivity, but during first boot I had a kernel panic, second boot was successful. I keep my AirPort card disabled (and use D-Links USB dongle to connect to wifi router) for about 4 months already. That lets me keep the iBook running (if you do not reboot it) and be in operational state, but any software update is a pain. I hope you or Ben will be able to get finally in touch with Apple support.that's my worry too, that i will be able to use it as long as I don't reboot. Which IMO means it's un-usable. I can occasionally log in but since the OSX reinstall yesterday i can't.
Like I say, I'm going back to my Apple Authorized Service partner in 30 mins to let them see what the problem is. However, the more I read about it and think about it i think there's a serious problem with it that isn't going to come with a cheap solution. Maybe i'm wrong but i'm expecting it's going to cost to get it fixed fully.....and so i'm bracing myself for the reality that I have to buy a new one.
To be honest I'm dissapointed in both Apple and myself. Myself because I was so complacent and thought 'well, it's apple and its bound to last'. As it got further into my 1 year warranty i just forgot all about extension as it was working perfectly....as expected. If i had paid the extended warranty it would be with Apple now and would have been returned to me fine with no extra cost on my behalf.
however, i'm also disappointed in Apple (maybe it's just the guy I spoke to this morning) for their total lack of interest and concern about this issue. he was completely nonchalant about it and just recommended i erase and re-install OSX (despite the fact I told him 3 times I already did that). a 13 month old iBook should not fail. if we had dropped them then fair enough. but it seems we all have the same issue. one day it's fine, next day completely un-usable.
there's a 2 week wait at my local apple service centre, once i know what the problem is i'll post back so you guys have more info.
Good luck guys....lets hope we all come out of this with a working iBook and not such a large dent in our wallets.
Like I say, I'm going back to my Apple Authorized Service partner in 30 mins to let them see what the problem is. However, the more I read about it and think about it i think there's a serious problem with it that isn't going to come with a cheap solution. Maybe i'm wrong but i'm expecting it's going to cost to get it fixed fully.....and so i'm bracing myself for the reality that I have to buy a new one.
To be honest I'm dissapointed in both Apple and myself. Myself because I was so complacent and thought 'well, it's apple and its bound to last'. As it got further into my 1 year warranty i just forgot all about extension as it was working perfectly....as expected. If i had paid the extended warranty it would be with Apple now and would have been returned to me fine with no extra cost on my behalf.
however, i'm also disappointed in Apple (maybe it's just the guy I spoke to this morning) for their total lack of interest and concern about this issue. he was completely nonchalant about it and just recommended i erase and re-install OSX (despite the fact I told him 3 times I already did that). a 13 month old iBook should not fail. if we had dropped them then fair enough. but it seems we all have the same issue. one day it's fine, next day completely un-usable.
there's a 2 week wait at my local apple service centre, once i know what the problem is i'll post back so you guys have more info.
Good luck guys....lets hope we all come out of this with a working iBook and not such a large dent in our wallets.
last night (at the moment i'm temporarily living in Germany not the UK....so no offical local apple store for me) I took it to my AASP and it worked. Absolutely fine. luckily the guy believed me (well, i wouldn't be there otherwise
One thing I notice is that my iBook is also hot (compared to what i recall) on the left side.
I erased and re-installed and it seems I got further than you Ben on first attempt in that the reboot for disc 2 went without hitch.....it was when i was selecting UK, no mac to transfer, GB keyboard during setup that the kernal paniced again.
People who advise reinstalling OSX for a problem of this kind should be shot. No, shooting is too good for them. They deserve to be drawn and quartered. Very slowly. Over hot coals.
LOL.
I'll spare the first guy at my AASP....the guy at Apple care however....bring on the quartering
It's a 60 euro charge for the examination and then, depending on what the issue is, I either pay for new components or a new mac.
I've been given conflicting information though. The first guy in my AASP said a HD for the iBook could cost the same as a new macbook where are the guy yesterday said it's about 100 euro depending on size (100 GBP for say 80gb) and approx 400 euro (300 GBP) if it's the logic board.
Does this sound about right?
I'll spare the first guy at my AASP....the guy at Apple care however....bring on the quartering
It's a 60 euro charge for the examination and then, depending on what the issue is, I either pay for new components or a new mac.
I've been given conflicting information though. The first guy in my AASP said a HD for the iBook could cost the same as a new macbook where are the guy yesterday said it's about 100 euro depending on size (100 GBP for say 80gb) and approx 400 euro (300 GBP) if it's the logic board.
Does this sound about right?
I've never had one of these Macs repaired, so I don't feel qualified to offer an opinion as to whether these costs are accurate (especially quoted in euros!). Given the age, I'd guess that replacing the hard drive is cost-effective but replacing the motherboard is not. But that's only a guess, and in the end, it's up to you to decide whether it's worth investing that much in an older Mac.
Thanks anyway. the more i think on the issue i do think it may be a wiser choice to go for a new macbook and to at least get applecare. That way I should not be in the situation I'm in now for the foreseeable future.
I guess it depends how much they quote....fingers x'd!
I guess it depends how much they quote....fingers x'd!
Wow, the thread lives!
Sorry, I've not been online much and totally failed to check in for a couple of weeks.
I'm now in the position where it won't turn on, it reaches the login screen and at that point kernel panics - every time.
I'll be taking it to the genius bar as soon as I get the time to (along with a printed copy of this thread! - just incase I get the 'isolated incident' speech)
Can't do it during the week cos of work, can't do it tomorrow cos it's my birthday (try having an Irish girlfriend and your birthday falling on St. Patricks day!). Hopefully I'll get down there next weekend, I'll be sure to post the results up for those others of you in the same boat as me, this clearly isn't an isolated incident, we all have the same revision machine and the same problem..
Thanks!
Ben
Sorry, I've not been online much and totally failed to check in for a couple of weeks.
I'm now in the position where it won't turn on, it reaches the login screen and at that point kernel panics - every time.
I'll be taking it to the genius bar as soon as I get the time to (along with a printed copy of this thread! - just incase I get the 'isolated incident' speech)
Can't do it during the week cos of work, can't do it tomorrow cos it's my birthday (try having an Irish girlfriend and your birthday falling on St. Patricks day!). Hopefully I'll get down there next weekend, I'll be sure to post the results up for those others of you in the same boat as me, this clearly isn't an isolated incident, we all have the same revision machine and the same problem..
Thanks!
Ben
Well, mines already in for the check-up but unfortunately there's a 2 week waiting list as they moved premises and have a lot of backlog to clear. Hopefully I'll know soon if not it will be interesting to hear what the genius bar say to you Ben. I took a print out of this thread with me to my AASP but the guy basically dismissed it and just said there are many problems with the machines. It wasn't an actual apple store though so it will be interesting to see Apple's take on it.
Also go to the actual apple support discussions and look under the thread iBook locic board fix (it's somewhere under iBook) as there are cases of this problem there too.
or just look on the iBook wikipedia entry where they have a link to a petition where G4 users are complaining about logic board issues with similar symptoms to what we're all experiencing.
Also go to the actual apple support discussions and look under the thread iBook locic board fix (it's somewhere under iBook) as there are cases of this problem there too.
or just look on the iBook wikipedia entry where they have a link to a petition where G4 users are complaining about logic board issues with similar symptoms to what we're all experiencing.
Hello!!
I also have this problem with my g4 12". Last week i left it on my bed for several hours, and when i got back to it the screen saver had locked, so i had to shut it down with holding down the power button, and when i turned it on...KERNEL PANIC!! I also noticed unusual heat on the left side.
I could read the kernel panic report and it tells me its the airport. To get it running i had to turn it on somewhere where it was no wireles zones, and then disable the airport. It works fine with ethernet..
Mine also has the airport integrated, so putting in a new one is not an option.
If im really lucky sometimes i can use the airport with no kernel panic, but thats about 1 of 10 attempts.(that means usually 10 restarts)
I also have this problem with my g4 12". Last week i left it on my bed for several hours, and when i got back to it the screen saver had locked, so i had to shut it down with holding down the power button, and when i turned it on...KERNEL PANIC!! I also noticed unusual heat on the left side.
I could read the kernel panic report and it tells me its the airport. To get it running i had to turn it on somewhere where it was no wireles zones, and then disable the airport. It works fine with ethernet..
Mine also has the airport integrated, so putting in a new one is not an option.
If im really lucky sometimes i can use the airport with no kernel panic, but thats about 1 of 10 attempts.(that means usually 10 restarts)
Okay. i heard back from my AASP. The logic board most definately needs replacing which means mucho mucho $$$$$$$.
I'm not prepared to put this back into a 13 momth old iBook (yes, it goes against principle) and so will go for a new one complete with extended warranty. At the same time I want to further the issue so will try UK trading standards next week as Apple have flat out said there's no problem.
I'm not prepared to put this back into a 13 momth old iBook (yes, it goes against principle) and so will go for a new one complete with extended warranty. At the same time I want to further the issue so will try UK trading standards next week as Apple have flat out said there's no problem.
not what I wanted to hear.. but exactly what I expected to hear.
I've tried countless times to book into the Genius bar but they only time they've even had an alloted slot was on a Monday morning (would need to book on the Saturday and without the OK from work, that was never going to happen..)
Let us know if trading standards have anything to say about the matter!
yeah, same here. I was braced for him to say it but was dreading he'd just say it was some random connection that was loosened by carrying it or something random.
I'm off to pick it up now and hopefully they can tell me exactly how much it will cost (assuming i were to get it repaired) but with the 60 euro fee for the exam, whatever the logic board is (say 400 miniumu) and then labour fees....it's at least 600 euro for me.
Even the guy on the phone said it's the heart of the computer and so could be a grand.
EDIT>> i got the iBook back complete with the estimate of repair and yep......it was a grand. 961 euro to be exact so be prepared to pay out to get them fixed.
the logic board is 662 euro and there's a 10 euro ordering fee (charged by Apple).
new laptop for me then
I'm off to pick it up now and hopefully they can tell me exactly how much it will cost (assuming i were to get it repaired) but with the 60 euro fee for the exam, whatever the logic board is (say 400 miniumu) and then labour fees....it's at least 600 euro for me.
Even the guy on the phone said it's the heart of the computer and so could be a grand.
EDIT>> i got the iBook back complete with the estimate of repair and yep......it was a grand. 961 euro to be exact so be prepared to pay out to get them fixed.
the logic board is 662 euro and there's a 10 euro ordering fee (charged by Apple).
new laptop for me then