The kid's ibook fell on the floor and broke. Took it to a local independent apple dealer for repair. Replaced the bottom case and the frame around the screen. Got it home again. No sooner did I open it up and turn it on than the screen went black. It came back, but then spontaneously went black again - as if the wire controlling the display light was somehow caught in the hinge. Took it back to the dealer. She couldn't identify the problem, but adjusted all the wires and gave it back to me. (No charge.) Fast forward to three days later. Took the ibook out of its case for the first time since leaving the dealer. Found the computer ON. The bottom case misaligned - leaving a large gap next to the panel of connector sockets (where USB cables, etc. get plugged in). And the top case sufficiently misaligned that the computer would not latch closed. The bottom case, when I squeezed it, snapped back into place. The top case - well, it still won't latch. So now I have to go back to the dealer again. And, just for the record, it's an hour and a half to get there and back. I need someone to tell me I'm not being unreasonable, and that I have a right to be upset at this point. I am just really not thrilled to have to go back with it yet again, and don't really know what to do. Just the fact that it was left on was quite careless, it seems to me. And the problems with the case . . . well, if anyone had looked at it before giving it back, it wouldn't have happened. So, at this point, what do I do, what do I say . . .??? I like this shop, so I'm not out to burn bridges . . . but this shouldn't be happening!!!