iChat AV problem - HELP!

[VTRichard]

Greetings, this is my first post to this group. Hope I chose the correct forum for this problem. I will post this message on a video forum also just in case. I'm a novice when it comes to computers so keep that in mind. My main reason for joining this list is to present a problem that I have regarding iChat AV in hopes that someone here can help me solve a mystery. Bear with me and I will give you the story.

Several months ago I purchased a new Mac Mini with super drive, the main
purpose being to be able to web cam with my five children and grandchildren.
So far, I have only been able to use it with one daughter in the N.Y. area
and it worked incredibly well. It was a super bonding tool since I recently
retired and live in Vermont which is long distances from all of my kids. Due
to retirement I'm not able to take trips to visit very often so I thought
web caming would be the next best thing and it was until my daughter moved
away from the N.Y. area to Denver, CO. Since then I have not been able to
get the web cam to work. I have been able to instant message ok but not
video chat. She is not able to video with me either. I have called my ISP
and Apple for help but they were not able to offer anything that would work.
I have downloaded my Mac OS (Tiger) with the latest 10.4.4 up date and
opened ports but still it won't work.

My daughter has a Mac and she is able to video chat with a brother in
Richmond, VA. I have tried to video with him and it won't work.

I have DSL service and my server recently installed a high speed modem
(24G). In Denver, the service is either DSL or digital cable. Any help that
will solve this dilemma with be gratefully accepted.
Richard in Vermont

 

[oblomow]

Hi Richard,

since you mention that the other two can iChat without problems
I guess the problem must be at your side. Especially since you
got a new modem installed recently.

Is this new modem working as an ADSL bridge of router?
I guess the easiest way to check this is to have a look at the
network configuration of your Mac mini.
Can you open a Terminal application and post the result
of the commands:

ifconfig -a ( press enter after this)
netstat -rn (and press enter again)

you can select the output with the mouse and use <Command> C to copy
and <Command> V to paste the output in your reply.

Marc

 

[gauchogolfer]

Step by step help-page

When I had iChat problems I went to the Apple Forums help section, and Ralph Johns is basically an iChat god, from what I can tell. He runs a website dedicated to iChat problem solving, which is located here. I've found it to be very useful, and I also am not a network expert.