iChat AV problem - HELP!

Discussion in 'General Mac Discussion' started by VTRichard, Jan 24, 2006.

  1. VTRichard macrumors newbie

    Jan 23, 2006
    Greetings, this is my first post to this group. Hope I chose the correct forum for this problem. I will post this message on a video forum also just in case. I'm a novice when it comes to computers so keep that in mind. My main reason for joining this list is to present a problem that I have regarding iChat AV in hopes that someone here can help me solve a mystery. Bear with me and I will give you the story.

    Several months ago I purchased a new Mac Mini with super drive, the main
    purpose being to be able to web cam with my five children and grandchildren.
    So far, I have only been able to use it with one daughter in the N.Y. area
    and it worked incredibly well. It was a super bonding tool since I recently
    retired and live in Vermont which is long distances from all of my kids. Due
    to retirement I'm not able to take trips to visit very often so I thought
    web caming would be the next best thing and it was until my daughter moved
    away from the N.Y. area to Denver, CO. Since then I have not been able to
    get the web cam to work. I have been able to instant message ok but not
    video chat. She is not able to video with me either. I have called my ISP
    and Apple for help but they were not able to offer anything that would work.
    I have downloaded my Mac OS (Tiger) with the latest 10.4.4 up date and
    opened ports but still it won't work.

    My daughter has a Mac and she is able to video chat with a brother in
    Richmond, VA. I have tried to video with him and it won't work.

    I have DSL service and my server recently installed a high speed modem
    (24G). In Denver, the service is either DSL or digital cable. Any help that
    will solve this dilemma with be gratefully accepted.
    Richard in Vermont
  2. oblomow macrumors 68030


    Apr 14, 2005
    Hi Richard,

    since you mention that the other two can iChat without problems
    I guess the problem must be at your side. Especially since you
    got a new modem installed recently.

    Is this new modem working as an ADSL bridge of router?
    I guess the easiest way to check this is to have a look at the
    network configuration of your Mac mini.
    Can you open a Terminal application and post the result
    of the commands:

    ifconfig -a ( press enter after this)
    netstat -rn (and press enter again)

    you can select the output with the mouse and use <Command> C to copy
    and <Command> V to paste the output in your reply.

  3. gauchogolfer macrumors 603


    Jan 28, 2005
    American Riviera
    Step by step help-page

    When I had iChat problems I went to the Apple Forums help section, and Ralph Johns is basically an iChat god, from what I can tell. He runs a website dedicated to iChat problem solving, which is located here. I've found it to be very useful, and I also am not a network expert.

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