iCloud/app store password help

Discussion in 'Mac Apps and Mac App Store' started by brn2rnjk1, Jun 11, 2014.

  1. brn2rnjk1 macrumors regular

    Joined:
    Feb 24, 2008
    #1
    Does anyone know how to retrieve or change an iCloud and App store password if the owner has died. My brother recently passed and his wife can't figure out how to get into iCloud for backup and the App store. I am not sure how to helper.

    Thanks.
     
  2. CylonGlitch macrumors 68030

    CylonGlitch

    Joined:
    Jul 7, 2009
    Location:
    SoCal
    #2
    Only people who can help you work for Apple. You'll have to likely provide proof.
     
  3. ApfelKuchen macrumors 68030

    Joined:
    Aug 28, 2012
    Location:
    Between the coasts
    #3
    She can use the regular password reset mechanism at http://iforgot.apple.com , provided she has access to her husband's email. If she does not have access to the email, then have her phone AppleCare.
     

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