iCloud Backup taking up space, but no backup to delete

Traverse

macrumors 604
Original poster
Mar 11, 2013
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I've had this issue for about 6 months. I assumed it would eventually sort itself out, but the problem persists.

Several months ago I moved to iTunes backups for my iPad and iPhone. I delete my backups using System Preferences on OS X, but at some point noticed that about 500 MB of my iCloud space is being used for backups, but there are no backups listed on any of my devices that can be deleted (see screenshot).

Any thoughts on how to proceed?

Screen Shot 2016-06-04 at 8.45.59 PM.png
 

Traverse

macrumors 604
Original poster
Mar 11, 2013
6,727
2,925
Here
A similar report: iCloud says that backups are using 3 GB of space, but there are no backups - Ask Different

Also in Ask Different, a different type of discrepancy: http://apple.stackexchange.com/q/216018

If you have an iOS device, does its view of iCloud storage list any backup?

Thank you for the links. I've checked every device and none are showing any backups that I can delete. What I may do is turn on iCloud backups on one device and then turn it off after a first backup to see if that "replaces" this stagnant backup with a selectable file.

I reached out to Apple Support on Twitter and got this response:

We can understand your surprise at being other storage allocated as a backup but not seeing what it is. Often times you can see information stored, but not be able to delete it. Many times, it is because this is for essential files, other times it can be allocated for other uses. This article helps to explain the "other" category that is often found in the OS X: apple.co/1oRYdNX. Check this out and see if it helps lead you in the right direction. If not, let us know and we can start digging a little deeper. Thank you and have a great weekend!
Also with a link to a KB article about "Other" space used on iOS and Mac devices.

I'm not really happy with this response though, because I never had this kind of random usage until I disabled my iCloud backups. Up until then, I could account for all the starve space being used.
 
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Paul_W

macrumors member
Jun 8, 2016
71
32
Rutland, UK
Hi, newbie here. Just wanted to add that I'm having the exact same problem. When I remove all my backups from icloud all my devices show a small usage for mail and nothing else, but it shows something like 4.4gig or 5gig available. When I login to icloud.com it shows 0.6gig used as backups. But again, no way to delete it
 

maxsix

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Jun 28, 2015
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Western Hemisphere
I've tried to use, and enjoy iCloud. Sadly it's just another example of a bad service from Apple.

Google Drive is stellar, a terrific example of how well Google does the cloud.

In fact, my iOS experience is wonderful thanks to Google's fabulous apps. I use every iOS app Google provides. They make my iPhone and iPads so much nicer to use.

Fast, effective and reliable, they eliminate all need to bother with Apple's rather buggy sodtware.
 
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ncbetz

macrumors 6502
Jan 9, 2016
351
317
Magnolia, Texas
I've tried to use, and enjoy iCloud. Sadly it's just another example of a bad service from Apple.

Google Drive is stellar, a terrific example of how well Google does the cloud.

In fact, my iOS experience is wonderful thanks to Google's fabulous apps. I use every iOS app Google provides. They make my iPhone and iPads so much nicer to use.

Fast, effective and reliable, they eliminate all need to bother with Apple's rather buggy sodtware.
I agree, iCloud Drive is terrible, and I hope Apple will make a better version.
 

maxsix

Suspended
Jun 28, 2015
3,102
3,683
Western Hemisphere
I agree, iCloud Drive is terrible, and I hope Apple will make a better version.
Yes, I would be very happy to be using iCloud if it wasn't so risky. I like the convenience of the Apple ecosystem... But it's slipped into such disarray over the last few years its caused me to discover how amazing Google Drive, Docs, Sheets, Contacts, Calendar, Chrome, and others are.

Now that I have relied in Googles fine products exclusively for several years, I don't miss others like Apple.
 

ncbetz

macrumors 6502
Jan 9, 2016
351
317
Magnolia, Texas
Yes, I would be very happy to be using iCloud if it wasn't so risky. I like the convenience of the Apple ecosystem... But it's slipped into such disarray over the last few years its caused me to discover how amazing Google Drive, Docs, Sheets, Contacts, Calendar, Chrome, and others are.

Now that I have relied in Googles fine products exclusively for several years, I don't miss others like Apple.
This is the same for me. I recently switched to gmail, chrome, calendar, googledrive, docs, sheets, slides, etc.
 
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Traverse

macrumors 604
Original poster
Mar 11, 2013
6,727
2,925
Here
A similar report: iCloud says that backups are using 3 GB of space, but there are no backups - Ask Different

Also in Ask Different, a different type of discrepancy: http://apple.stackexchange.com/q/216018

If you have an iOS device, does its view of iCloud storage list any backup?
Hi, newbie here. Just wanted to add that I'm having the exact same problem. When I remove all my backups from icloud all my devices show a small usage for mail and nothing else, but it shows something like 4.4gig or 5gig available. When I login to icloud.com it shows 0.6gig used as backups. But again, no way to delete it
For anyone that encounters this issue: iCloud sometimes reserves space for backups likely to happen it the future. It never expires and the only way to get rid of it is for a senior support manager to release it. I called Apple Care and after 15 minutes they had it fixed. I don't know why I waited over a year to do it though.

Screen Shot 2016-10-23 at 10.02.42 PM.png
 
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Paul_W

macrumors member
Jun 8, 2016
71
32
Rutland, UK
For anyone that encounters this issue: iCloud sometimes reserves space for backups likely to happen it the future. It never expires and the only way to get rid of it is for a senior support manager to release it. I called Apple Care and after 15 minutes they had it fixed. I don't know why I waited over a year to do it though.

View attachment 667521
When I try to backup it says it can't because the space is already in use. What's the point in reserving space for a backup and then not releasing the space when you want to make a backup. Also, it should be up to the user to decide if they want to use their icloud for backups or other uses. Sounds like a load of rubbish to me. I've given up and reverting to backing up to itunes instead