how can I contact that Applecare . Do they have any mail, forum :/ and will they answer me !
You can call Apple for free tech support for 90 after the purchase of your device.
If you have bought Applecare or Applecare+, the free phone tech support is extended to 2 or 3 years, depending upon the device.
The Applecare number is 1 (800) 275-2283.
However, if you don't have the Applecare Protection Plan, calls cost $50 if you're off warrantee.
Perhaps someone else will respond who can help you out.
The problem is that I'm not in the US :/. And I'm pretty sure that the problem comes from their servers(perhaps because I changed store country :/).