iCloud consuming too much space

[alias99]

My iCloud drive on my mac is showing as using 30gb of space. However i only use about half of my free 5gb?

Can anyone help with this?

I only use it for documents etc. No iCloud photos but I do have apple music if that makes a difference

 

[SaucyWeeTart]

Do you have many files/folders on your desktop?

 

[alias99]

Do you have many files/folders on your desktop?

I have 82mb on my desktop and 700mb in my documents folder which are both synced to iCloud

 

[SaucyWeeTart]

Strange, don't know where the extra 29+ Gb are coming from then. From what I believe, Apple Music doesn't count towards your iCloud storage costs.

 

[alias99]

Strange, don't know where the extra 29+ Gb are coming from then. From what I believe, Apple Music doesn't count towards your iCloud storage costs.

 

[SaucyWeeTart]

What does it say when you click here?

 

[ulfertg]

I had the same problem a few weeks ago.
Several gigs of memory has been falsely reserved.
I called support and it seemed to me that this problem is not uncommon.
They asked me to go through the usual iCloud-problem-solving procedure (sign-out - sign-in).
This didn't help, so I called again, got transferred to a higher-level service employee who just deleted the reservation.
This fixed my problem.

 

[alias99]

What does it say when you click here?

View attachment 707962

When i click get info it states 2.43 GB

I had the same problem a few weeks ago.
Several gigs of memory has been falsely reserved.
I called support and it seemed to me that this problem is not uncommon.
They asked me to go through the usual iCloud-problem-solving procedure (sign-out - sign-in).
This didn't help, so I called again, got transferred to a higher-level service employee who just deleted the reservation.
This fixed my problem.

Is that something they have to do? Or it can be done manually from the computer.

Using omni disk sweeper to track it down its shows up as essentially a cache.

 

[ulfertg]

Is that something they have to do? Or it can be done manually from the computer.

Apple Support had to do it.