iCloud iCloud Custom Domain - Verification Message Not Getting Through

[Internaut]

Just wondering if I'm doing something wrong here. I've bought by own domain from a company called IONOS and I've set up an email address me@mydomain.com. Using the very basic webmail facility, provided by IONOS, I can receive email from my icloud account and also reply. The problem occurs when I attempt to set up the custom domain in iCloud+. I go into settings, Custom Domain and set the domain up. At this point, it looks good:

"Step 3: Finish setting up the domain
The domain "mydomain.com” is registered with IONOS. After all emails are verified, continue to sign in with IONOS."

It is step 2 I'm struggling with. I enter "me@mydomain.com" and confirm to send a verification mail. But this verification email is never received by me@mydomain.com. I've now clicked re-send on this multiple times to no avail.

Is there something I'm missing? Moreover, how would I get support on the iCloud side?

 

[LeeW]

Have you set up the MX records on your Domain to point to Apples Mail Servers? You would do this somewhere in the IONOS panel. I can't say where, to be honest IONOS are the joke of the hosting world. Probably ok for a domain.

 

[Internaut]

Have you set up the MX records on your Domain to point to Apples Mail Servers? You would do this somewhere in the IONOS panel. I can't say where, to be honest IONOS are the joke of the hosting world. Probably ok for a domain.

Thanks for confirming my direction. I haven’t but I did find what you are asking, eventually, when I googled setting it all up manually.

 

[LeeW]

Cool, once you have the MX records all properly set you should be good to go.

 

[Internaut]

Ok, I'm setup. One thing that did become more apparent this time around. In addition to what I wasn't doing, it also become clear that either Apple or my domain provider had a problem over the weekend. I deleted the domain from my icloud account to start completely afresh. When I added it back in, I immediately received an email of instructions from Apple and the whole process was more hands on from Apple's end. I've just successfully tested <me>@<my_surname>.com.