iCloud Drive missing files

Discussion in 'macOS Sierra (10.12)' started by GeekBell, Sep 20, 2016.

  1. GeekBell macrumors newbie

    Joined:
    Apr 25, 2016
    #1
    I upgraded to MacOS Sierra. I was expecting all the folders I created to populate in iCloud drive. Nothing. The default folders synced but nothing else did. I see all of it on iCloud.com, but not on my MacOS. Anyone else experiencing this? Have you figured out the issue yet?
     
  2. blasto2236 macrumors 6502a

    Joined:
    Nov 4, 2012
    #2
    Not quite sure what you mean. Only files in the Desktop or Documents sync to iCloud in macOS, they should still be showing in Finder under the iCloud section, beneath iCloud Drive. There should also be subfolders for Desktop and Documents in the iCloud Drive folder on all devices.
     
  3. GeekBell thread starter macrumors newbie

    Joined:
    Apr 25, 2016
    #3
    The folders are all there. Almost like I just started using iCloud Drive: Desktop, Documents, Pages, etc. If I log into iCloud.com the folders are all there + 15 more folders that are not syncing. I'll call apple support and see what they say since no one has replied to this thread.
     
  4. archvile macrumors regular

    archvile

    Joined:
    Oct 27, 2007
    #4
    Turn iCloud Drive off in iCloud options and turn it back on?

    Is "Optimize Mac Storage" turned on in the iCloud Drive settings?
     
  5. blasto2236 macrumors 6502a

    Joined:
    Nov 4, 2012
    #5
    Even if it is, the placeholders for the files should still be there so they can be downloaded.
     
  6. GeekBell thread starter macrumors newbie

    Joined:
    Apr 25, 2016
    #6
    I contacted apple support and they couldn't figure it out. I turned off iCloud Drive, removed the files, and turned it back on. Unchecking Optimize storage space didn't make a difference either. The funny part is that when I save a file to my desktop... it syncs... then disappears from my desktop... it does show up in iCloud.com after it disappears from my desktop.
     
  7. blasto2236 macrumors 6502a

    Joined:
    Nov 4, 2012
    #7
    Are you syncing multiple Macs to iCloud? If so, that is how the feature is designed to work.
     
  8. davecom macrumors member

    Joined:
    Aug 10, 2009
    #8
    I'm having the same issue but with files in my Documents & Desktop folders. They synced from one Mac but are simply not downloading on the other.

    Edit: Just after I wrote this they started downloading. Maybe they just auto-check every 15 minutes or something. Give it a few minutes if you're concerned.
     
  9. GeekBell thread starter macrumors newbie

    Joined:
    Apr 25, 2016
    #9
    It's designed to disappear from your Desktop when you save a document? I am not using multiple Macs. just one. All the iCloud Documents show up on my iPhone like they should.
     
  10. chriscrowlee macrumors 65816

    chriscrowlee

    Joined:
    Aug 10, 2015
    Location:
    San Diego, CA
    #10
    Why does it sync the files but not the folders on the desktop?!?!?!
     
  11. grahamperrin macrumors 601

    grahamperrin

    Joined:
    Jun 8, 2007
    #11
    Maybe a bug. I did not encounter that problem when testing.
     
  12. GeekBell thread starter macrumors newbie

    Joined:
    Apr 25, 2016
    #12
    Mine doesn't sync either one.
     
  13. nj1266 macrumors 6502a

    Joined:
    Jan 15, 2012
    Location:
    Long Beach, CA
    #13
    When Apple says files on the Desktop can sync with iCloud does that include folders on my Desktop as well? What is included in Desktop?
     
  14. chriscrowlee macrumors 65816

    chriscrowlee

    Joined:
    Aug 10, 2015
    Location:
    San Diego, CA
    #14
    Mine syncs the files, does not sync the folders on the desktop which is utter garbage and pointless.
     
  15. stooovie macrumors 6502a

    Joined:
    Nov 21, 2010
  16. grahamperrin macrumors 601

    grahamperrin

    Joined:
    Jun 8, 2007

Share This Page