iCloud drive not working on El Capitan

Discussion in 'OS X El Capitan (10.11)' started by mohair, Nov 14, 2018.

  1. mohair macrumors newbie

    Joined:
    Nov 6, 2018
    Location:
    EGYPT
    #1
    Hello, Iam trying to open my files created by my iPhone on iCloud drive on a clean install to El Capitan but when enabling iCloud drive i get a message saying setting up iCloud drive and keep trying to load forever!! I wonder if iCloud Drive still accessible under El Capitan ... anybody else having this problem or its just me.
     
  2. flygbuss macrumors 6502

    flygbuss

    Joined:
    Jul 22, 2018
    Location:
    Stockholm, Sweden
    #2
    It should work. iCloud drive is supported, though 'Desktop and Documents Folders' support started with 10.12 I think.
     
  3. ChoPraTs macrumors newbie

    ChoPraTs

    Joined:
    Oct 27, 2009
    Location:
    Madrid, Spain
    #3
    I've exactly the same problem.

    I've enabled Desktop & Documents in iCloud Drive in two new computers that are running High Sierra and Mojave there's no problem with them, but now an old MabBook Pro who still in El Capitan (latest version available for this computer) I can't access to any iCloud document.

    I tried login out and login in to my iCloud account several times and it's impossible to use iCloud Drive in this computer now. All the other things are working (Calendars, Mail, Notes, etc.) but no iCloud Drive.

    I'm thinking that maybe it's a problem related to the option about to sync Documents and Desktop that I activated some time ago in newer computers... Did you do the same? Can you access now to iCloud Drive with El Capitan?
     
  4. flygbuss macrumors 6502

    flygbuss

    Joined:
    Jul 22, 2018
    Location:
    Stockholm, Sweden
    #4
    Still works flawlessly here but as I mentioned earlier 'Desktop & Documents Folders' was never supported in 10.11.
     
  5. ChoPraTs macrumors newbie

    ChoPraTs

    Joined:
    Oct 27, 2009
    Location:
    Madrid, Spain
    #5
    I tried to create a new iCloud account and on that one I had no problems on the same computer. However, in my usual iCloud account I can’t synchronize iCloud Drive in Finder, even after trying it on another user and after a clean install of El Capitan on the same computer.

    So, I definitely considered that it was a problem with my iCloud account and contacted Apple.

    Apple technical support made several checks on my computer even with captures of information that they took to analyze the problem and scaled the issue to higher departments to see if they found a solution, thus reaching the engineering department of iCloud drive. There they pointed out that there are currently two versions of the iCloud system, one of them is more updated than the other. Some accounts already have the updated version of the iCloud system and others do not. Those with the updated version are NO LONGER COMPATIBLE WITH THE CAPTAIN. The accounts that maintain the old version of iCloud, continue to run smoothly. This is something that the user can't seem to choose, so iCloud may at some time to break the compatibility with El Capitan without prior notice. And since El Capitan is a system considered obsolete by Apple, there is no possible solution.

    That said, when iCloud Drive stops working on an account with El Capitan, synchronization with iBooks and Safari bookmarks also stops working.
     

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4 November 14, 2018