iCloud is prompting me with my old Apple ID. How do I change this?

[TH55]

When I attempt to turn off "find my iPhone" it prompts me with the small window that says my old email address I used for my Apple ID. No idea how that happened but when I try to type in my password it says incorrect I'm assuming bc it is no longer my Apple ID/iCloud username.

I tried resetting my password on the website but nothing shows up in that email account. Confused!

 

[869639]

When I attempt to turn off "find my iPhone" it prompts me with the small window that says my old email address I used for my Apple ID. No idea how that happened but when I try to type in my password it says incorrect I'm assuming bc it is no longer my Apple ID/iCloud username.

I tried resetting my password on the website but nothing shows up in that email account. Confused!

Odd situation that when you try to reset your password via apple website and nothing shows up...I've never seen this to be the case.

and based on that at least 10% of the people reading your post [like my self] are thinking this phone does not belong to you

 

[TH55]

Odd situation that when you try to reset your password via apple website and nothing shows up...I've never seen this to be the case.

and based on that at least 10% of the people reading your post [like my self] are thinking this phone does not belong to you

Do you want me to take a video of it? I put in my email address and it sends nothing. It's obviously bc there is no longer an account associated with the email address since it's my old Apple ID. For some reason my iCloud is still associated with this email address.

 

[Tyler23]

When I attempt to turn off "find my iPhone" it prompts me with the small window that says my old email address I used for my Apple ID. No idea how that happened but when I try to type in my password it says incorrect I'm assuming bc it is no longer my Apple ID/iCloud username.

I tried resetting my password on the website but nothing shows up in that email account. Confused!

You should start one thread and ask all your questions there..

In this case, I would contact Apple customer service.

 

[TH55]

You should start one thread and ask all your questions there..

In this case, I would contact Apple customer service.

I would but there are certain issues that people who might have previously dismissed or been unable to relate to other threads and therefore might not click on a collective thread would understand and be interested in.

 

[869639]

Do you want me to take a video of it? I put in my email address and it sends nothing. It's obviously bc there is no longer an account associated with the email address since it's my old Apple ID. For some reason my iCloud is still associated with this email address.

I'm not sure you have the knowledge of what you are saying....


Apple ID can be iCloud ID only if its @icloud.com or @me.com

An iCloud ID cannot be any other email address [ex @hotmail, @gmail etc)

App Store ID = Can be any email address from any provider [ex @hotmail, @gmail @icloud @me @yahoo etc]

 

[TH55]

I'm not sure you have the knowledge of what you are saying....


Apple ID can be iCloud ID only if its @icloud.com or @me.com

An iCloud ID cannot be any other email address [ex @hotmail, @gmail etc)

App Store ID = Can be any email address from any provider [ex @hotmail, @gmail @icloud @me @yahoo etc]

Then why is it prompting me w my old Apple ID email address?

 

[Tyler23]

Then why is it prompting me w my old Apple ID email address?

Because it's the account you used to set up the phone, I'd imagine.

Go to Settings, iCloud. What account is shown there? Your old one, or your new one? If it's the old one, you'll need to re-login with your new account.

 

[TH55]

Because it's the account you used to set up the phone, I'd imagine.

Go to Settings, iCloud. What account is shown there? Your old one, or your new one? If it's the old one, you'll need to re-login with your new account.

The old one is shown, but it won't let me log out without turning off find my iPhone which requires the password. This is strange.

 

[T5BRICK]

As someone else suggested, you need to contact Apple.

 

[TH55]

As someone else suggested, you need to contact Apple.

I'd rather not sit on the phone for 30 minutes if someone can tell me here which it appears they can.

 

[Tyler23]

I'd rather not sit on the phone for 30 minutes if someone can tell me here which it appears they can.

There's nothing anyone here can tell you. If it won't accept your password for your old account, you'll need to talk to Apple CS to have them access that account and change your password. You need to disassociate that account from your iCloud profile to change it to your new account. To do that, you'll need to be able to access that old account..to do that, you need Apple's help.

 

[TH55]

There's nothing anyone here can tell you. If it won't accept your password for your old account, you'll need to talk to Apple CS to have them access that account and change your password. You need to disassociate that account from your iCloud profile to change it to your new account. To do that, you'll need to be able to access that old account..to do that, you need Apple's help.

So another annoying, completely unnecessary problem caused by Apples poor design.

 

[Tyler23]

So another annoying, completely unnecessary problem caused by Apples poor design.

Not necessarily. I've changed my Apple ID and was successfully able to update all of my devices with the new Apple ID for purchases as well as for iCloud.

It seems that you have so many issues with iOS and iOS devices, it may not be the best choice for you.

 

[TH55]

Not necessarily. I've changed my Apple ID and was successfully able to update all of my devices with the new Apple ID for purchases as well as for iCloud.

It seems that you have so many issues with iOS and iOS devices, it may not be the best choice for you.

It's not on my end though, I'm just observant. It's their fault, and unfortunately I'm stuck using their products as nothing compares yet. Droids have even worse problems.

 

[869639]

It's not on my end though, I'm just observant. It's their fault, and unfortunately I'm stuck using their products as nothing compares yet. Droids have even worse problems.

The countless hours you have spent begging people for "how to" instructions, you could have called Apple and solved the issue if you truly are the owner of the account [and device that is].

 

[C DM]

So another annoying, completely unnecessary problem caused by Apples poor design.

Sounds more like a glitch/oddity of some sort, which unfortunately happens to different people at different times in all kinds of businesses and systems, unrelated to some sort of design or anything like that.

 

[TH55]

Sounds more like a glitch/oddity of some sort, which unfortunately happens to different people at different times in all kinds of businesses and systems, unrelated to some sort of design or anything like that.

Hopefully

 

[PNutts]

6:07 AM - Thread started
11:13 AM - Comment about not wanting to spend 30 minutes on the phone
4:25 PM - Problem still not solved

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