iCloud Mail Trash Not Working. Fix?

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by Silverstring, Sep 6, 2013.

  1. Silverstring macrumors member

    Apr 30, 2005
    Checked my iCloud mail folders today, and noticed that the standard trash folder had been renamed to "trashFolder:DeletedMessages". As a result, it is not showing up or working properly on iOS Mail or OSX 10.8 Mail.

    I did not rename this folder myself, nor make any changes to it manually. The change, from all appearances, was spontaneous and made on the back end.

    Has this happened to anyone else? How can I fix it, and return my setup to normal?
  2. whsbuss macrumors 68040


    May 4, 2010
    SE Penna.
  3. Boyd01 macrumors 601


    Feb 21, 2012
    New Jersey Pine Barrens
  4. jlormsby macrumors newbie

    Sep 3, 2008
    Did you get this resolved?

    I realize that it is a year later, however I am having the exact same issue. Can not figure out how to rename my trash to "trash".

    Just out of curiosity, I have had this account since it was Apple Tools. So, somewhere in the past in the change from Apple Tools, to .Mac, to .Me, to iCloud, they may have renamed the trash on the server. Have you had your account through some of those transitions?
  5. impaler macrumors 6502

    Feb 20, 2006
    No issues here. Open a ticket with Apple.
  6. Silverstring thread starter macrumors member

    Apr 30, 2005
    I did get this resolved shortly after posting the thread, I just didn't update it. Thanks for the nudge!

    The exact details are a little fuzzy at this point, but I DID have to call Apple + iCloud support and open a case. Took a couple weeks to get resolved. Multiple reps couldn't help me, so it had to be escalated so the engineers could look at my account. I had to give them a temporary password so they could get in, and they had to work some magic on that end to get to things to show up properly (I think it involved deleting and rebuilding my trash, because something had become corrupted).

    I hope that, a year on and because of my situation, they know how to knock this out more quickly/easily. Best of luck! I do suggest you call, as much of a pain as that is.
  7. jlormsby macrumors newbie

    Sep 3, 2008

    Thanks for the response. I have played around with it and have gotten the trash back to "Trash", however I noticed some other odd behavior and I am curious if you see the same thing.

    I have three methods of accessing iCloud email, the web interface, Apple Mail, and an iOS device.

    If I delete an iCloud email using Apple Mail, it goes exactly where I would expect, the trash can under 'Mailboxes'. If I then go to my iOS device, the deleted message is in the same place (as I would expect), however, if I go to the Web interface, that deleted message goes to a folder titled "Deleted Messages" under the Folder section and not in the trash can.

    If I delete an email using my iOS device, again, the message ends up on the iOS device and in Apple Mail, where I would expect it but in the Web interface it goes to this Deleted Messages folder.

    Now, if I delete an email using the web interface, just the opposite happens. The deleted message shows up in the trashcan in the web interface (not the Deleted Messages) but on the iOS device and in Apple Mail, that message goes to "Trash (Folder)" on the iOS device and to "Folders/iCloud/Trash" on Apple Mail.

    Do you see similar behavior or is everything going to the "Trash" under the mailboxes as you would expect?

  8. Silverstring thread starter macrumors member

    Apr 30, 2005
    Everything is going to "Trash" now as I would expect, but back when I had this problem, I do remember that things did NOT match up between OS X Mail, iOS Mail, and iCloud Web. The exact details/anomalies? Sorry, don't remember that specifically.

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7 September 6, 2013