iCloud messages not downloading

jjk454ss

macrumors 601
Original poster
Jul 10, 2008
4,342
447
I restored my iPhone to try to resolve an issue, I set it up as new, and it downloaded most of my messages. However I am missing the last few hours from before I restored. Those messages are on my iPad, but they don’t download to my phone. Any idea how I could get those messages downloaded to my phone? I have a couple messages for work that I need, and I don’t always have my iPad on me.
 

atlchamp

macrumors 68000
Jun 19, 2012
1,950
1,153
Atlanta
I restored my iPhone to try to resolve an issue, I set it up as new, and it downloaded most of my messages. However I am missing the last few hours from before I restored. Those messages are on my iPad, but they don’t download to my phone. Any idea how I could get those messages downloaded to my phone? I have a couple messages for work that I need, and I don’t always have my iPad on me.
This is a known issue. Apple engineers are working on it. Call Apple support to report your case
 

jjk454ss

macrumors 601
Original poster
Jul 10, 2008
4,342
447
This is a known issue. Apple engineers are working on it. Call Apple support to report your case
OK, I wondered if it was related to the issue with the new messages not appearing on both. This just seemed different, but maybe it is different and they are still aware. Thanks
 

archvile

macrumors 6502
Oct 27, 2007
463
596
OK, I wondered if it was related to the issue with the new messages not appearing on both. This just seemed different, but maybe it is different and they are still aware. Thanks
I have found that iCloud Messages forces a backup when you run iCloud Backup. I found this out when I wiped my MBP for a clean Mojave install. It didn't download my most current messages on my phone from when the installer was running. So I turned off iCloud Messages on the Mac, deleted everything, ran an iCloud Backup on the phone, then re-enabled iCloud Messages on the Mac, and everything was there.

iCloud Messages doesn't seem to backup everything "live", it may do it at certain intervals but it seems forcing an iCloud Backup to run (even though iCloud Messages isn't part of the iCloud Backup anymore) seems to force it to update. There is no "sync now" function on iPhone Messages like there is on Mac, for some reason.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.