iCloud messages not downloading

Discussion in 'iOS 12' started by jjk454ss, Sep 29, 2018.

  1. jjk454ss macrumors 601

    jjk454ss

    Joined:
    Jul 10, 2008
    #1
    I restored my iPhone to try to resolve an issue, I set it up as new, and it downloaded most of my messages. However I am missing the last few hours from before I restored. Those messages are on my iPad, but they don’t download to my phone. Any idea how I could get those messages downloaded to my phone? I have a couple messages for work that I need, and I don’t always have my iPad on me.
     
  2. atlchamp macrumors 68000

    atlchamp

    Joined:
    Jun 19, 2012
    Location:
    ATL
    #2
    This is a known issue. Apple engineers are working on it. Call Apple support to report your case
     
  3. jjk454ss thread starter macrumors 601

    jjk454ss

    Joined:
    Jul 10, 2008
    #3
    OK, I wondered if it was related to the issue with the new messages not appearing on both. This just seemed different, but maybe it is different and they are still aware. Thanks
     
  4. archvile macrumors 6502

    archvile

    Joined:
    Oct 27, 2007
    #4
    I have found that iCloud Messages forces a backup when you run iCloud Backup. I found this out when I wiped my MBP for a clean Mojave install. It didn't download my most current messages on my phone from when the installer was running. So I turned off iCloud Messages on the Mac, deleted everything, ran an iCloud Backup on the phone, then re-enabled iCloud Messages on the Mac, and everything was there.

    iCloud Messages doesn't seem to backup everything "live", it may do it at certain intervals but it seems forcing an iCloud Backup to run (even though iCloud Messages isn't part of the iCloud Backup anymore) seems to force it to update. There is no "sync now" function on iPhone Messages like there is on Mac, for some reason.
     

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3 September 29, 2018