iCloud password & user account

Discussion in 'OS X El Capitan (10.11)' started by n-evo, Oct 23, 2015.

  1. n-evo macrumors 65816

    n-evo

    Joined:
    Aug 9, 2013
    Location:
    Amsterdam
    #1
    Hi,

    I'm trying to connect the local User Account on a friend's MacBook Pro to his iCloud. When doing so in System Preferences > Users it'll ask me for the old user account password and iCloud password.

    However, it keeps telling me in red that the iCloud password is incorrect. This is absolutely impossible since I'm using the exact same password to login on iCloud.com and the iCloud preferences pane just fine.

    How is it possible that the password does get accepted at iCloud.com, Apple ID webpage and the iCloud account preferences pane, yet isn't accepted when trying to link the iCloud password to the OS X user account?

    I'm completely at a loss here.

    Ps. He's using a hotmail account as his email address.
     
  2. netsped macrumors 6502

    Joined:
    Jul 8, 2008
    #2
    I'm having the exact same issue. I already had it activated and I was unable to log in using the iCloud password.

    I managed to log in and disable that feature and now that I'm trying to enable it again it keeps telling me the password is incorrect.

    I guess something is broken with iCloud today.
     
  3. -nickx- macrumors member

    Joined:
    Jul 1, 2007
    Location:
    Santa Fe, New Mexico
    #3
    Ok! I have the exact same issue. I can't login in to my MacBook and iMac since a few hours. I'm calling with support at this moment. Something really strange is going on, first thought I was hacked. Thank god I see you guys having the same issue. That's a good start! I will update this once I have more news
     
  4. netsped macrumors 6502

    Joined:
    Jul 8, 2008
    #4
    Please do, I'm outside the US and can't call support.

    BTW, I completely disabled iCloud on my Macbook and now I can't enable it again. Keeps telling me of an unknown error when entering my password.

    I did the same on my iPhone and it logged back in without issues. Lets hope it's an issue with iCloud and not with OS 10.10.1.
     
  5. servacek_ivan macrumors newbie

    Joined:
    Oct 23, 2015
    #5
    I have same issue here. I already reported this issue 4 hours a go to apple support.

    Quick fix if you just wanna to login turn off your internet connectivity.


    If you can not do it from settings just turn off your router than login to your computer and after that turn on your router and connect :D it will work but if you wanna unlock some locks in system preferences for example with your password it will not work again.....
     
  6. philipk macrumors 6502

    Joined:
    Jun 11, 2008
    #6
    I am having the same problem with two computers.
     
  7. chrisrosemusic1 macrumors 6502a

    chrisrosemusic1

    Joined:
    Jan 31, 2012
    Location:
    Northamptonshire, England
    #7
    Yep, I'm on hold to Apple Support atm. Can't log in to my Mac at all unless WiFi is off, can't edit my account, can't use any iCloud services on OSX at all. It's now failing on my iPhone too. Fuming. Error with my account apparently. Have changed password 4 times as well.
     

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  8. copperdragon macrumors newbie

    Joined:
    Oct 23, 2015
    #8
    I have the same issue. I had to disable WI-Fi so that my user account password reverted to the local one rather than iCloud. I then switched my account to permanently use the local one rather than the iCloud password and I can't log in properly. I got through to Apple support and they suggested that the issue is the Mac thinking it isn't logged in to iCloud properly when it actually is (because some of the iCloud functionality is working). However, I had to terminate the call to take a delivery. Please update how you got on and whether you have a proper resolution. I suspect OS X 10.11.1.1 will be out very shortly! The Apple support lines are very busy.
     
  9. Sigmandis macrumors newbie

    Joined:
    Oct 23, 2015
    #9
    Having the exact same issue as you all here. I'm on the phone with Apple US support as well as I type this. Only way I can get into OS X is through the guest account. I was able to get in once by using the 'password reset' utility by booting into the recovery partition and using terminal there. It only got my into my account once. Once the computer went back to sleep I couldn't log in again and the password reset trick wouldn't get me back in.

    Might work if you can get in once and turn off using your iCloud account as your login, wish I had found this forum post earlier and learned it was an iCloud issue.
     
  10. netsped macrumors 6502

    Joined:
    Jul 8, 2008
    #10
    Turn off your router just so you can log in. Then change the password and make it local. Then turn your router back on.

    Hope it gets fixed asap.
     
  11. makdeniss macrumors member

    makdeniss

    Joined:
    Apr 26, 2011
    Location:
    European Union
    #11
    I thought i was hacked... But seems to be a global issue
     
  12. n-evo, Oct 23, 2015
    Last edited: Oct 23, 2015

    n-evo thread starter macrumors 65816

    n-evo

    Joined:
    Aug 9, 2013
    Location:
    Amsterdam
    #12
    My own MacBook Pro is now suffering from the exact same issue.

    I swear I was about to throw both out the window. Infuriating. Every time I had to authenticate my password wasn't accepted.
     
  13. SpitUK macrumors 6502

    SpitUK

    Joined:
    Mar 5, 2010
    Location:
    East Yorkshire, UK
    #13
    So glad I found this thread! Spent the last 2 hours trying to sort this out, driving me mad.
     
  14. GiovanniM macrumors newbie

    GiovanniM

    Joined:
    Oct 23, 2015
  15. philipk macrumors 6502

    Joined:
    Jun 11, 2008
    #15
    I foolishly signed out of iCloud. Now it's trying to upload 63 GB of photos. The photos are ready in iCloud but it is re-uploading each file!

    I also got signed out of Microsoft OneDrive. I have over 100 GB of data in that cloud. When I signed back in it was back in sync in 30 sec! There is something wrong when Microsoft gets it right and Apple doesn't.

    iCloud is a total disaster. Yet, I still like my photos being in sync.
     
  16. kupkakez macrumors 68000

    kupkakez

    Joined:
    Apr 4, 2011
    #16
    Having the same problem. Here I thought it was something with the Mac. It worked this morning and then my Mac locked and it kept telling me my password is wrong. Impossible! I've used the same iCloud password for quite some time.
     
  17. Sigmandis macrumors newbie

    Joined:
    Oct 23, 2015
    #17
    Was really annoying talking with Apple's technical support until I got to a 'Senior Advisor'. Every single L1 agent treated me like an idiot who forgot their password even after I told them all the steps I had taken including using the 'resetpassword' tool from the Terminal within the recovery partition. I humored them, even reinstalled the OS, but nothing worked.

    When I finally got to the L2 I just gave up. Activated the System Admin account and used the root account to change my user account over to a local password instead of using the iCloud password. Everything works fine for me now, but hopefully they post something to let us know when the issue is fixed.
     
  18. ArmPol macrumors member

    Joined:
    Sep 22, 2014
    Location:
    UK
    #18
    Same issue here in UK, I know my password is correct but it keeps telling me it is wrong grrrrrrr!
     
  19. makdeniss macrumors member

    makdeniss

    Joined:
    Apr 26, 2011
    Location:
    European Union
    #19
    I think it is solved now. I did however sign out from all my iCloud accounts on both iMac and Macbook. Then logged in again and it is working ok now.
     
  20. n-evo thread starter macrumors 65816

    n-evo

    Joined:
    Aug 9, 2013
    Location:
    Amsterdam
  21. n-evo thread starter macrumors 65816

    n-evo

    Joined:
    Aug 9, 2013
    Location:
    Amsterdam
    #21
    I now have the issue where App Store apps and iCloud songs download at the speed of dial-up. My 200 Mb/s connection definitely isn't the one to blame.
     
  22. Benjamin Frost Suspended

    Benjamin Frost

    Joined:
    May 9, 2015
    Location:
    London, England
    #22
    Same issue. And it's not OS X—I'm still on Yosemite. Must be at Apple's end. Haven't tried it today, so hope it's fixed.
     
  23. kupkakez macrumors 68000

    kupkakez

    Joined:
    Apr 4, 2011
    #23
    Seems fine this morning. I just signed out and back in.
     
  24. SpitUK macrumors 6502

    SpitUK

    Joined:
    Mar 5, 2010
    Location:
    East Yorkshire, UK
  25. Falcon16 macrumors member

    Falcon16

    Joined:
    Sep 26, 2015
    #25
    There is a known issue with iCloud right now. Apple's engineers are working on it.
     

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