iCloud Photo Library: deleted photos and videos will use the storage for 30 days?

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by VKondakoff, Feb 26, 2015.

  1. VKondakoff macrumors member

    VKondakoff

    Joined:
    Apr 12, 2013
    #1
    Hello!

    After deleting of all of the photos and videos from iCloud Photo Library (and emptying the Recently Deleted album) there is still 600 megs of storage used by some orphan photos and videos.

    Here are the screenshots:

    [​IMG]

    [​IMG]

    [​IMG]

    Logging off/on to the iCloud account and disabling/reenabling the iCloud Photo Library does not solve the issue: there is still 600 megs of invisible photos and videos. There is another one similar issue described here: http://forums.macrumors.com/showthread.php?t=1849849

    I have called Apple support (#754404357) and they said this invisible data are deleted photos which will be kept for 30 days and still use the iCloud storage quota without and possibility to be purged/deleted.

    This is terrible wrong: now I can't backup all my devices to iCloud just because there is some storage used by deleted photos.

    Imagine, you have uploaded and then deleted, say, 5 gigs of videos to your Photo Library, and then deleted them. Now you can not use your iCloud of 30 days, because all of the storage is used... 8-0

    I just have sent the description of this problem using Apple Feedback form: https://www.apple.com/feedback/ but how can I send a full blown bug report to apple about this issue?

    Can anybody help?

    Thank you!
     
  2. aristobrat macrumors G4

    Joined:
    Oct 14, 2005
    #2
    If you Google "Apple radar", you can find the link to their bug tracker.
     
  3. VKondakoff thread starter macrumors member

    VKondakoff

    Joined:
    Apr 12, 2013
    #3
    You mean this: https://bugreport.apple.com/ ?

    It seems Apple Developer account is required (at least it does not allow me to login with Apple ID and password):

     
  4. VKondakoff thread starter macrumors member

    VKondakoff

    Joined:
    Apr 12, 2013
    #4
    OK, this info, given by Apple support is wrong. Images and videos which are located in Recently Deleted album are kept for 30 days, but not the files implicitely deleted from Recently Deleted album.

    Tomorrow will call Apple support again for further explanations...
     
  5. VKondakoff thread starter macrumors member

    VKondakoff

    Joined:
    Apr 12, 2013
    #5
    Apple support admitted that they were wrong telling me about this '30 days before data purge'. Now the issue is investigated by Apple. Will report back in case of any news.
     
  6. crashoverride77, Feb 27, 2015
    Last edited: Feb 27, 2015

    crashoverride77 macrumors 65816

    Joined:
    Jan 27, 2014
    #6
    Also the recently deleted album does not even use your iCloud storage, it acts a bit like photostream. Therefore it makes no sense what happened to you and must be a bug.

    If I delete pictures and they are still in the recently deleted album my iCloud storage is already updated to reflect that. The deleted album is a good place to store big photos/videos for 30 days without eating your storage.
     
  7. freemannnn macrumors member

    Joined:
    Sep 12, 2013
    #7
    same for me. 2.9gb space lost with no photos or video in icloud.
    i talked with apple support and they told me they reclaim my space and i have to wait a little to see it in iphone or icloud.
     

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