iCloud Photo Library Fail

Discussion in 'macOS Sierra (10.12)' started by MrGimper, Jun 14, 2016.

  1. MrGimper macrumors 603

    MrGimper

    Joined:
    Sep 22, 2012
    Location:
    Andover, UK
    #1
    After "upgrading" to macOS Sierra beta, I noticed that Photos in the iCloud settings was disabled. Tried to enable it but get an error "iCloud Photo Library is only available on Mac OS Standard and Mac OS Extended formatted volumes"

    My disk is Mac OS Extended (Journalled, Encrypted) as it was under El Cap ... Anyone else having this issue before I log a bug.

    Thanks
     
  2. TurboPGT! Suspended

    Joined:
    Sep 25, 2015
    #2
    No issues with that here.
    And no need to sarcastically put "upgrading" in quotes just because you installed a beta 1 release and have a rare issue.
     
  3. MrGimper, Jun 14, 2016
    Last edited: Jun 14, 2016

    MrGimper thread starter macrumors 603

    MrGimper

    Joined:
    Sep 22, 2012
    Location:
    Andover, UK
    #3
    Please don't make assumptions. I have been on the Beta ride for many many releases so know what to expect. To be honest I put "upgrading" in quotes because I didn't feel upgrade was the right phrase to use when installing a beta over a released version.
     
  4. TurboPGT! Suspended

    Joined:
    Sep 25, 2015
    #4
    Fair enough. I've seen enough delusion around here today for a lifetime.

    That issue you describe is a tad concerning, but most likely just a bug that you shouldn't try to hard to overcome, because lets be honest, there is almost no chance your HFS is not formatted properly.
     
  5. MrGimper thread starter macrumors 603

    MrGimper

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    Sep 22, 2012
    Location:
    Andover, UK
    #5
    The issue appeared to be an iCloud/Keychain issue. I logged out of iCloud in settings and then couldn't log back in ("You can't sign in at this time" error). I loaded keychain access and reset my keychain, rebooted, and logged back into iCloud successfully and Photos is working correctly now.
     
  6. Ajejoide macrumors newbie

    Joined:
    Jun 14, 2016
    #6
    Could you please explain a bit more what you have done? I am having the same issue and I can't get it working properly. I am the point of having logged out, but can't log back in.
     
  7. MrGimper thread starter macrumors 603

    MrGimper

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    Sep 22, 2012
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    Andover, UK
    #7
    So you are logged into your mac, but logged out of iCloud in settings and cannot log back in again?
     
  8. Ajejoide macrumors newbie

    Joined:
    Jun 14, 2016
    #8
    Exactly! Keep getting the "You can't sign in at this time" error
     
  9. MrGimper, Jun 14, 2016
    Last edited: Jun 15, 2016

    MrGimper thread starter macrumors 603

    MrGimper

    Joined:
    Sep 22, 2012
    Location:
    Andover, UK
    #9
    OK. This is what I did, but I caveat it with the fact that I have no idea what else this may mess up. I know it will delete all passwords you have stored in keychain, and I read that it could stop access to secured/private notes if you use them.

    Launch "Keychain Access" via spotlight search
    Ensure "login" is selected in the left pane under "Keychains"
    In the "Keychain Access" menu, select "Preferences"
    Click "Reset my Default Keychain", and follow what it asks you to do to confirm.
    Reboot and then try iCloud again.
     
  10. Ajejoide macrumors newbie

    Joined:
    Jun 14, 2016
    #10
    Done. Worked perfectly, I finally got logged in!

    Thanks!
     
  11. MrGimper thread starter macrumors 603

    MrGimper

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    #11
    Awesome, glad it worked for you.
     
  12. xaqt93 macrumors 6502

    xaqt93

    Joined:
    Jun 17, 2011
    #12
    I have the same issue. I logged out of iCloud and it wouldn't even let me log back in. Not a rare issue. I am also having that problem.
     
  13. Alhagar macrumors regular

    Joined:
    Apr 19, 2015
    #13
    Holy ****. Came here looking for a solution to this issue. This worked. How the hell did you figure it out? Lots of trial and error? Anyway, thanks so much (btw select "Preferences" not "Properties").
     
  14. MrGimper thread starter macrumors 603

    MrGimper

    Joined:
    Sep 22, 2012
    Location:
    Andover, UK
    #14
    I had some weirdness many many moons ago with iCloud when I was playing with iCloud Keychain, and this was the solution to that so though I'd try it.

    I've corrected my post, thanks for the heads-up, I typed it from memory lol.
     
  15. sparkomatic macrumors 6502a

    sparkomatic

    Joined:
    Jun 8, 2007
    Location:
    Orange County, CA
    #15
    Thanks MrGimper. I had this same issue. Figured it was just something that was just part of the beta and then I found this thread. Worked perfectly for me!
     
  16. MrGimper thread starter macrumors 603

    MrGimper

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    Sep 22, 2012
    Location:
    Andover, UK
    #16
    Those of you who have experienced the issue, are you using FileVault to encrypt your disk?
     
  17. sparkomatic macrumors 6502a

    sparkomatic

    Joined:
    Jun 8, 2007
    Location:
    Orange County, CA
    #17
    I've got it enabled on my MacBook.
     
  18. sqvarepants macrumors member

    sqvarepants

    Joined:
    Nov 24, 2014
    Location:
    Madrid
    #18
    I have a problem with people, I've already organized in macos sierra, but at the iphone with iOS 10 don't show any face, like I have to configure it again. Won't synchronize anyway.

    Any one have the same issue?
     
  19. MrGimper thread starter macrumors 603

    MrGimper

    Joined:
    Sep 22, 2012
    Location:
    Andover, UK
    #19
    For maximum visibility, I would suggest you add this as a new thread as opposed to tagging it onto this one. Will increase your chances of getting a fix
     
  20. Ritsuka macrumors 6502a

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    Sep 3, 2006
  21. invy.spirit macrumors newbie

    invy.spirit

    Joined:
    Sep 19, 2016
    Location:
    Moscow, Russia
    #21
    Hell yes I am.

    My experience is - playing with keychain doesn't help. Turning off firevault - works like a charm. Thank you for the tip!
     
  22. sojournsmama macrumors newbie

    sojournsmama

    Joined:
    Jun 25, 2015
    #22
    I could not get the reset my default keychain access I got this message:
    One or more parameters passed to a function were not valid.
     
  23. Currawong macrumors newbie

    Currawong

    Joined:
    Oct 21, 2005
    Location:
    Fukuoka, Japan (was Australia)
    #23
    I had the same incorrect in High Sierra after moving my boot disk to an external SSD drive and pointing my user account home folder to the old disk. I guess the Migration Assistant might have fixed this, had I intended to migrate everything, but I don't think it would allow importing a user folder to a different drive.

    I cloned my home folder to a non-encrypted APFS disk and yet the library had the same error.

    I discovered that I could create a new account on my computer and sync all the iCloud photos with zero issues if I logged into iCloud, so I knew for certain that it was something buried in settings in my account.

    I ended up deleting the settings files for all the related apps and services, after which it worked fine. Specifically inside the Library of my home folder (otherwise referred to as ~/Library or /Users/username/Library) inside the Containers folder (where settings and files of apps and services are isolated for security) I removed the following folders:

    com.apple.cloudphotosd
    com.apple.photolibraryd
    com.apple.Photos
    com.apple.Photos.librarychooserservice

    The latter didn't seem to have any settings in it, so it was probably unnecessary but at the time my idea was to remove all settings for all Apple-related photos apps and services.

    I logged out and logged in for good measure, then I could re-enable Cloud sync without the obviously incorrect error. The only down side was that it had to sync my entire library again. It says that it is uploading all of my photos again, but this is obviously not true. It did use quite a bit of bandwidth but it wasn't as much as a whole library upload would take, so I'm fairly certain that it was really actually synchronising the local and iCloud libraries.

    Now if only I knew the specific setting that had to be deleted to fix this...
     

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