iCloud Private relay stuck at loading

[match14]

Apple did call me as scheduled, however no solution. Scheduled to call me again on Sun 26 Apr 2026 with an update on progress.

At least they are trying.

 

[rivertrip]

I have the same problem. My computer was refurbished by Apple. I wonder if others confronted with this bug also have refurbished computers.

My refurbished computer still is "owned" by the organization that returned it to Apple. iCloud may see that as a VPN, and VPNs may interfere with Private Relay.

 

[youglobal]

From: Apple Support <acsupportcase@apple.com>
Subject: Your Apple case 102869692157
Date: 26 April 2026 at 1:00:29 pm AEST

<snip>

Thanks for your patience. I’m still waiting to hear from our engineers about your case. As soon as I receive a response, I’ll email you to coordinate a good day and time to call.

<snip>

 

[youglobal]

I have the same problem. My computer was refurbished by Apple. I wonder if others confronted with this bug also have refurbished computers.

My refurbished computer still is "owned" by the organization that returned it to Apple. iCloud may see that as a VPN, and VPNs may interfere with Private Relay.

The MacBook that I have did have all of the batteries replaced by Apple, and I understand was cleaned internally due to the potential for dust build up being root cause. That must've been a couple of years ago now .. certainly between 2 to 3.5 years ago.

That remedy by Apple was a result of some issue that arose with kernel_task using up excessive CPU resources, slowing the MacBook to a crawl frequently.