iCloud problems

[Cave Man]

Since "upgrading" to Tahoe, my M1 Mac mini has had iCloud problems. This does not occur on my M4 mini or M4 MacBook Air. I've attached the screen shots of the two error messages. I have logged out of my account and logged back in, and I have restarted the computer a couple of times. Yet the problem persists. Even my iCloud Drive is empty from the Finder - none of the files that are on it (which I see on my other Mac's Finders). If I log onto iCloud.com with Safari and go to my iCloud Drive, all the files are then and I can upload/download just fine. But not from the Finder. Clicking on the "Resume Data Sync" (image below) doesn't do anything apparent. Any idea what can be done to fix this? TIA.

 

[01cowherd]

If it's saying end-to-end encrypted data isn't available, I'd think that means you weren't able to authenticate with 2FA / another trusted device. But you have other devices logged in, so that'd be weird if it's the case.

 

[Starfia]

I can tell you I've dealt with this prompt before (it made sense to me at the time because I'd done something account-related beforehand), but I believe the "Resume" button did usher me to a place to re-enter credentials or something. I would think through everything, try a few more times, and take it to support if it still didn't.

 

[Mike Boreham]

As @Starfia said clicking "resume" usually opens the iCloud account settings dialogue and you have to re-enter iCloud password followed sometimes by user password, and then rarely also by iDevice code.

My last resort to iCloud syncing problems, if nothing else has worked and I have left it some time to sort itself out, is sign out of iCloud completely and sign back in again. I always opt not to "keep a copy on this machine" so that a fresh copy is downloaded, having checked that iCloud.com is OK.

 

[Cave Man]

OK, I just signed out. I'll let it rest for a couple of hours then sign back in to see if that fixes it.

Thanks much to each of you.

 

[Cave Man]

Well, after logging back in a couple of hours later, the message seems to have disappeared. However, my iCloud Drive is still empty, even though it says it sync'd an hour ago. Any ideas about this issue?

 

[Starfia]

Cave Man –

Wild.

If that's what you're seeing: Double-check to make sure the iCloud account you've just signed back into is indeed the same account you're using on other devices? (I'm sure you've checked, but that would explain the apparent lack of syncing with a supposedly valid sync state.)

If not, I'd still be calling support next. I've had the occasional situation where something related to Apple's servers was paused for me – functionality meant for edge cases or security issues which somehow misfired, and which the staff can identify or rule out.

 

[ignatius345]

Well, after logging back in a couple of hours later, the message seems to have disappeared. However, my iCloud Drive is still empty, even though it says it sync'd an hour ago. Any ideas about this issue?

I would suggest creating a new test user account on the Mac, signed into your iCloud account. Restart and log into that account only. See if your files start syncing in properly.

The good news is that your stuff is still uploaded to iCloud Drive since you’re seeing it in the web interface on iCloud.com.

In case you’re not running local backups to a drive attached to your Mac, you will want to start doing this as soon as you get a local copy of your files again.

 

[Cave Man]

Well, after logging back in a couple of hours later, the message seems to have disappeared. However, my iCloud Drive is still empty, even though it says it sync'd an hour ago. Any ideas about this issue?

Mtrfkr! The sync issue has returned. I really want to get this to stop. Is is so annoying. And still no iCloud Drive on this computer. Between this and my corespotlightd/Pages problem crashing my $3,000 Mac Studio every two weeks, I’m at my wits end.

 

[Cave Man]

Does anyone know how to make this message disappear permanently? It is really annoying that it pops up every day.