iCloud Restore

Hi everyone,

Unfortunately, my mother dropped her iPhone 4S today, she stated it wasn't in a puddle but it was on onto wet ground. I've checked the water sensor and it is very middy pink, so it has been tripped slightly.

Everything seems fine, however, the volume on screen is intermittent. It works fine, however, if she wants to increase / decrease the volume, the speaker icon shows up, but the actual squares showing the volume are not present. She can turn it up and down via the setting menu no problem at all.

The only area where she has no sound at all is for incoming text messages. She has sound everywhere else, from keyboard noises, to phone calls, to FaceTime calls, videos etc etc, just not incoming text messages.

While it most probably is due to her dropping it, I figured it won't hurt to do an restore and then use an iCloud backup. I just wanted to confirm, her last backup was at 08:46 this morning, this backs EVERYTHING up right? In the tabs, contacts etc is turned off, and if she tries to turn it on, it asks her if she wants to merge her contacts with iCloud (which she doesn't want to to), but these will have still been backed up anyway with the backup wouldn't they? Not worried about photos as they are in photo stream.

Just want to confirm that if I erase her phone and then use the iCloud backup from this morning, it will still have all her contacts etc in the backup even though they are turned off?

Kind regards

 

Thank you for your reply. I assumed an iCloud backup wouldn't make a difference, but figures it won't hurt to give it a try anyway.

I assume having contacts turned on in the iCloud settings would mean if she were to have another device, i.e. an iPad, it would sync between the two. However, reagrdless of if this is turned on or not, it will still back it all up as part of a normal backup?