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alexandru.popa

macrumors member
Original poster
Jun 15, 2012
47
17
Hello,

I've updated to ios 11 and setup the shared family plan

Everything worked perfect, and towards my surprise my wife was charged today for the 50gb plan (her old pln) yet when i check in setting she is a member of the the 200gb family plan

What gives?

I wanted to call apple and then i reminded my self that this is a beta feature so no point on wasting time on the phone with them as they are not going to support/assist

Thanks
 
Last edited:

gsmornot

macrumors 68040
Sep 29, 2014
3,436
3,418
Hello,

I've updated to ios 11 and setup the shared family plan

Everything worked perfect, and towards my surprise my wife was charged today for the 50gb plan (her old pln) yet when i check in setting she is a member of the the 200gb family plan

What gives?

I wanted to call apple and then i reminded my self that this is a beta feature so no point on wasting time on the phone with them as they are not going to support/assist

Thanks
Same here x3, I turned the feature on but have still paid for 3 other plans in my family. I suspect it will work itself out in time.
 

DotCom2

macrumors 603
Feb 22, 2009
5,431
4,251
Hello,

I've updated to ios 11 and setup the shared family plan

Everything worked perfect, and towards my surprise my wife was charged today for the 50gb plan (her old pln) yet when i check in setting she is a member of the the 200gb family plan

What gives?

I wanted to call apple and then i reminded my self that this is a beta feature so no point on wasting time on the phone with them as they are not going to support/assist

Thanks
You answered it yourself.
"Beta"
 

charlituna

macrumors G3
Jun 11, 2008
9,636
815
Los Angeles, CA
Hello,

I've updated to ios 11 and setup the shared family plan

Everything worked perfect, and towards my surprise my wife was charged today for the 50gb plan (her old pln) yet when i check in setting she is a member of the the 200gb family plan

What gives?

I wanted to call apple and then i reminded my self that this is a beta feature so no point on wasting time on the phone with them as they are not going to support/assist

Thanks

billing issues are different than tech issues. you should call them. even if they can't help you right now it should produce a notes ticket that will help you back track any refund when they can
 

Kimjongjohan

macrumors member
Jul 19, 2017
46
22
In iOS 11 b3 it clearly states that family menbers can keep their own plan as well. I guess everyone has to cancel their subscription manually.

Print screen if the exit:
 

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