iCloud Space

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by Welling, Aug 11, 2016.

  1. Welling macrumors newbie

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    Aug 11, 2016
    #1
    image.jpeg Hey guys, what is taking up my icloud space? I have no files in icloud drive any idea!
     
  2. M. Gustave macrumors 68000

    M. Gustave

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    #2
    It's telling you right there on the left. Documents and app data, and if you backup your phone and/or iPad to iCloud, that takes up space too.
     
  3. Welling thread starter macrumors newbie

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    Aug 11, 2016
    #3
    I dont have any backup in the cloud and documents and app data are only taking 138.1 mb something else is taking my storage
     

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  4. M. Gustave macrumors 68000

    M. Gustave

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    #4
    On your phone go to Settings > General > Storage & iCloud Usage > Manage Storage
     
  5. Welling thread starter macrumors newbie

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    Aug 11, 2016
    #5
    Look the photo
     

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  6. M. Gustave macrumors 68000

    M. Gustave

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    #6
    That is a mystery.

    The only other thing I can think of is checking on your account that you don't have old devices you got rid of still registered to your login. Maybe they're taking up space. Aside from that, call Apple?
     
  7. Welling thread starter macrumors newbie

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    Aug 11, 2016
    #7
    It is. I even turned off icloud photos and I turned on today and it says 0 photos 0 videos are taking 1gb so Icloud is taking 2gb away and there is nothing in my icloud
     
  8. KALLT macrumors 601

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    Sep 23, 2008
    #8
    Are you using iBook cloud syncing? It is pretty new. I’ve had that exact same problem since then.
     
  9. Welling thread starter macrumors newbie

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    Aug 11, 2016
    #9
    I don't even use ibook :/ apple is stealing my storage
     
  10. Brookzy macrumors 601

    Brookzy

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    #10
    If I was investigating this I would try uploading slightly more than the 3.8GB of free space you apparently have (e.g. 4GB) of data to iCloud Drive to see if it 1) triggers an error saying you are out of space, or 2) allows the account to go over the 5GB allowance, or 3) corrects/resets the free storage measure.
     
  11. Welling thread starter macrumors newbie

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    #11
    Yes, I was thinking the samething. I am going to that to see what happen
     
  12. Brookzy macrumors 601

    Brookzy

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  13. Welling thread starter macrumors newbie

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    #13
    yes I did and it didn't work. I don't know what else to do.
     
  14. grahamperrin macrumors 601

    grahamperrin

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    Jun 8, 2007
    #14
    For a colleague, I recently worked around what might have been the same problem. I didn't keep a note of the details but something visual might jog my memory.

    Can you show what's out of sight? And/or enable scroll bars before taking another screen shot.
     
  15. Brookzy macrumors 601

    Brookzy

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    #15
    Have you ever backed up an iOS device to iCloud? It could be a backup that was "removed" but with an error, meaning the data is lingering.
     
  16. Welling thread starter macrumors newbie

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    Aug 11, 2016
    #16
    Yes, I used to backup in icloud but I dont do that anymore.
    --- Post Merged, Aug 12, 2016 ---
    here it is
     

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  17. grahamperrin macrumors 601

    grahamperrin

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    #17
    At the Mac: create a new user, log out then log in as that new user.

    Connect to iCloud. What's shown?
     
  18. Welling thread starter macrumors newbie

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    #18
    Samething. Nothing changed :/
     
  19. M. Gustave macrumors 68000

    M. Gustave

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    #19
    I already suggested he check for old devices still attached to his iCloud account, and he seemed to ignore that idea.
     
  20. Welling thread starter macrumors newbie

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    Aug 11, 2016
    #20
    I did but there is not any old device just the deviceces I use
     
  21. grahamperrin macrumors 601

    grahamperrin

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    #21
    I haven't had the desired memory-jogger so this is partly clutching at straws … try a Disk Utility verification of the OS X startup volume. Does it appear to be OK?

    If not apparently OK, then follow up with a safe boot followed by a normal boot.
     
  22. Primejimbo macrumors 68040

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    #22
    Do you have an old iDevice that still has a back up taking space?
     
  23. Welling thread starter macrumors newbie

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    Aug 11, 2016
    #23
    No.
    --- Post Merged, Aug 13, 2016 ---
    everything is fine apple better check their iCloud service.
    --- Post Merged, Aug 13, 2016 ---
    https://discussions.apple.com/thread/7634259 check this out
     
  24. Brookzy macrumors 601

    Brookzy

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    #24
    Looking back, you said "I even turned off icloud photos and I turned on today and it says 0 photos 0 videos are taking 1gb"

    So I would guess it's iCloud Photo Library at fault.

    Are there definitely no photos listed in the photos app on icloud.com?
     
  25. Welling thread starter macrumors newbie

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    Aug 11, 2016
    #25
    I believe is iCloud photos fault that happened after I turned off iCloud photos and then turned back on but right now I don't have any photo in iCloud.
     

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