ID required for existing O2 User to upgrade?

Discussion in 'iPhone' started by philgilder, Jul 9, 2008.

  1. philgilder macrumors 68000

    Joined:
    Sep 30, 2007
    Location:
    UK
    #1
    hi, does anyone know what ID o2 require to do an upgrade to an existing account in store? thanks
     
  2. Petoz macrumors 6502

    Petoz

    Joined:
    Apr 1, 2008
    Location:
    UK
    #2
    I would have thought you would need proof of ID (driving license or passport) so they know you are who you say you are. But I don't think you would need debit details, as you already have direct debit set up with O2. That is what I would presume. I'm an existing customer too, and was just going to turn up with my wallet, as that has driving license and cards in. Plenty i hope.
     
  3. sneeks macrumors 6502a

    Joined:
    Oct 21, 2007
    Location:
    Glasgow, UK
    #3
    I was advised to print a copy of my o2 online bill and that would be enough. Your debit/credit card will be used to confirm your address details.
     
  4. philgilder thread starter macrumors 68000

    Joined:
    Sep 30, 2007
    Location:
    UK
  5. SayCheese macrumors 6502a

    Joined:
    Jun 14, 2007
    Location:
    Thame, Oxfordshire, England
    #5
    I asked this question yesterday when I went in to the O2 store to confirm that I could upgrade.

    They said that I need my debit card and my driving license. As long as the address on my driving license matches the address on my current O2 account I shouldn't have a problem.

    I would think that if you don't have a driving license that a passport would be ok.
     
  6. Igantius macrumors 65816

    Joined:
    Apr 29, 2007
    #6
    Yup, should be - but to be on the safe side, if I was in that position I would also take a bill with my address on.
     
  7. dog299 macrumors regular

    Joined:
    Jul 5, 2007
    #7
    i asked in two O2 stores and one CPW last night (yeah i had that kinda time before my gym) and all they said is a Debit Card.

    Still might take another form just incase.
     
  8. karnsculpture macrumors member

    Joined:
    Feb 19, 2006
    Location:
    London, UK
    #8
    My local store told me I would just need a credit or debit card with the same billing address as my o2 account.
     
  9. philgilder thread starter macrumors 68000

    Joined:
    Sep 30, 2007
    Location:
    UK
    #9
    ok, so its basically a debit/credit card, and maybe a bill/driving license/passport just in case

    thanks
     
  10. BigBadJohn macrumors newbie

    Joined:
    Sep 23, 2007
    #10
    I've placed an order as a new customer through cpw and i'm having to show copies of a utility bill and passport. I had two contracts with them until 9 months ago.. go figure.
     
  11. nomad01 macrumors 68000

    nomad01

    Joined:
    Aug 1, 2005
    Location:
    Birmingham, England
    #11
    Just spoken to my local store and after we established that I could upgrade instore (after being told I couldn't initially), I was confidently told that I just needed a debit card.
     

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