iDisk crashing finder

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by swingerofbirch, Aug 5, 2008.

  1. swingerofbirch macrumors 68030

    Joined:
    Oct 24, 2003
    Location:
    The Amalgamated States of Central North America
    #1
    Ever since my dotmac account switched to mobileme, my finder would crash if i tried accessing the idisk. My only option is to relaunch the finder, but when i do that, nothing happens. I can only gain control over the system again by doing a cold shut down (hodling the power button). I have tried contacting support many times, and it will either say 30 minute wait time for hours or it will say support is unavailable. I tried calling apple and they had me try various things which never worked to fix the problem. I had no problems at all before the mobileme transition. I feel very frustrated not being able to get to anyone at apple about this problem. The tech support agents have said to me, "This is such a new product that you can't expect everything to work all at once." Well, the iDisk isn't a new product. I've had an iDisk since iTools came out I think sometime in 2000!
     
  2. BlackMax macrumors 6502a

    BlackMax

    Joined:
    Jan 14, 2007
    Location:
    North Carolina
    #2
    I've got the same exact problem. Each time I attempt to access iDisk finder locks up (spinning beachball forever) and I cannot do anything on my Mac until I do a hard reset.

    Does anyone have any insight into this issue or what can be done to correct it?


    UPDATE: Someone in another thread suggested using Transmit to access iDisk. I tried it and it works without any issues. So anyone encountering this Finder/iDisk lockup problem should use Transmit instead of Finder to access their iDisk. Hopefully Apple will fix this soon.
     
  3. swingerofbirch thread starter macrumors 68030

    Joined:
    Oct 24, 2003
    Location:
    The Amalgamated States of Central North America
    #3
    Thanks for the tip. I have spent so many hours with AppleCare and finally getting through to MobileMe chat trying to solve this problem.

    It's crazy how many times I have had to shut down my computer holding down the power button because of what is some sort of network issue.

    MobileMe told me it was my bad wireless connection, so they've had me connect using Ethernet which didn't solve anything. AppleCare keeps telling me to sign out and back in which does nothing. And they also had me reallocate how much space goes to my iDisk. No one seems to know anything.
     
  4. swingerofbirch thread starter macrumors 68030

    Joined:
    Oct 24, 2003
    Location:
    The Amalgamated States of Central North America
    #4
    Boy, the things Apple has had me try. Today MobileMe Chat told me to follow the steps in this article:

    http://support.apple.com/kb/TS1525?viewlocale=en_US

    Which basically tells you to open the Terminal to delete "Divxnetworks.prev"

    I asked the agent if it was an important file and if it was safe to delete. She said she didn't know what the file was and I should call AppleCare.

    (It turns out the file is a DIVX preference file, and I don't even have DIVX installed on my computer.)

    I had given up on calling AppleCare, so I called Customer Relations who patched me through to a product specialist who actually took the time to read through my log files and said he saw something about the file structure on my iDisk being bad. He captured system information from my computer and is sending it to an engineering team and said I should hear back in at least a week. So, I was happy that someone finally did something toward solving the problem that actually makes sense.

    And he actually reccomended using Transmit in the mean time, as well, after having read in the discussion forums that it works when the Finder doesn't.
     
  5. BlackMax macrumors 6502a

    BlackMax

    Joined:
    Jan 14, 2007
    Location:
    North Carolina
    #5
    You've really been at it with MobileMe and Apple trying to resolve this issue. I commend your patience and persistence. I'm still having this issue as well and I'm surprised more people have not encountered it.

    Definitely update us when Apple gets back to you. Let them know you're aware of at least one other person with this issue.
     
  6. swingerofbirch thread starter macrumors 68030

    Joined:
    Oct 24, 2003
    Location:
    The Amalgamated States of Central North America
    #6
    Will do. I have not heard back yet. But I'll hold them to this. I at least have the product specialist's e-mail and name so I have a point of contact. The product specialist was pretty casual and nice and was actually browsing the Apple discussion boards as I was talking to him and said he noticed threads with quite a few other people with this problem, so at leas this product specialist in particular has taken note of the problem. I don't know how that translates over to the MobileMe team, though.
     

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