iDisk Sync Errors - 11 Days with Tech Support, Still Waiting

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by steveaus, Sep 21, 2009.

  1. steveaus macrumors newbie

    Joined:
    Jul 15, 2009
    #1
    I'm just posting this in case others are having this problem and are getting the same delays from MobileMe support.

    I contacted them on September 10 (11 days ago) and after an hour "chatting" was elevated to email tech support.

    My iDisk (on all 3 computers) and only my iDisk, not my wifes or the Apple test account, won't sync. I recently upgraded to 10.6 on all 3 computers.

    I do not encounter error messages but the status remains "Syncing iDisk ..... checking items" without changing.

    Anyone else have a similar problem? I'm amazed that they could spend 11 days working on something like this, but who knows how much is going on behind the scenes.
     
  2. Barbie macrumors regular

    Barbie

    Joined:
    Jan 28, 2009
    Location:
    ocean
    #2
    Wirelessly posted (iPhone 3.0: iMac 1.0b: Mozilla/5.0 (Portable Macintosh; U; like Intel Mac OS X; en-us) AppleWebKit/532.7 (KHTML, like Gecko) Version/4.0.3 Safari/532.7)

    idisk is very flaky for me too

    when did it start happening?

    :)
     
  3. ocrts macrumors newbie

    Joined:
    Sep 20, 2006
    #3
    I've had a problem with my calendar (not able to access it at all) for over a month with no resolution, even though it was escalated to "engineer" support level 2 weeks ago. They won't give me any indication of when the problem will be fixed.:mad::mad::mad:
     
  4. steveaus thread starter macrumors newbie

    Joined:
    Jul 15, 2009
    #4
    Started happening about 3 weeks ago.

    I'm wondering if there is an issue since 10.6 came out. It seems the engineering support folks (I guess they'd be level 3 support) are VERY slow.

    I'll get an email telling me to try something. I do and it doesn't work. Then it takes days for them to send me another communication.
     

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