iDisk will not sync

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by pathumx, Dec 26, 2009.

  1. pathumx macrumors member

    May 7, 2008
    I'm using iDisk sync on my iMac and my MBP. iDisk has stopped syncing for some reason. When i open up the idisk, it says "iDisk not in sync" I went through and tried that and am currently waiting to hear back from Apple on the matter. Hopefully someone here can solve my problem faster than apple can.
  2. Akovitch macrumors newbie

    Jan 13, 2010
    Ghent, Belgium
    I seem to have exactly the same problem, so if you hear back from Apple, can you let me know what they suggest? Thx!!
  3. Macsterguy macrumors 6502a


    Jun 5, 2007
    This occasionally happens to me and I reboot my Mac and all is good... Give it a try :)
  4. pathumx thread starter macrumors member

    May 7, 2008
    i had to contact support and they escalated it. i had to change my password so they could test/fix it. and after they did whatever magic they do over there, it works again.
  5. pathumx thread starter macrumors member

    May 7, 2008
    i rebooted my macs many times over the period of time when it was not working, that didn't solve anything.
  6. iDisk macrumors 6502a


    Jan 2, 2010
    Menlo Park, CA
    When using iDisk Sync, the copy of your iDisk on your desktop may not successfully sync with MobileMe after you copy files to it.

    Click the Sync icon to the right of your iDisk icon in the Finder sidebar to initiate a manual sync.

    If that does not resolve the issue, you should troubleshoot iDisk syncing. Make sure you back up any files that only exist on your iDisk. If a file only exists on your local iDisk copy, be sure to drag a copy of it to your desktop or another location off iDisk prior to any troubleshooting. If a file you are expecting to see no longer appears on your iDisk, see iDisk Sync: Data unexpectedly appears to be missing from your iDisk.

    Follow these steps to troubleshoot your iDisk, verifying each one and stopping if you resolve the issue:

    Make sure your Internet connection is working as expected.
    Make sure you can connect to MobileMe and view your iDisk via your Web Browser at
    Download and install the latest available version of Mac OS X.
    Note: If you are already using the latest version of Mac OS X (nothing appears in Software Update), restart your computer, then go to step 4. Apple recommends using Mac OS X v10.5.8 or Mac OS X v10.6.2 or later if you are syncing your iDisk.
    Try syncing your iDisk again.
    Make sure you have enough free space available on your Mac OS X volume for iDisk Sync, as it requires space on your hard drive in order to work. The amount of space necessary varies with different versions of Mac OS X. Click here for more details on the how much space iDisk Syncing requires. If you do not have enough free space, disable iDisk Sync (click the Stop button in the iDisk pane of the MobileMe System Preferences), or reduce the size of your iDisk before enabling iDisk Sync.
    Make sure you can connect to iDisk in the Finder. You can test basic iDisk functionality by connecting to another user's iDisk Public folder via the Finder Go menu. Select Go > iDisk > Other User's Public folder and then enter another user's valid MobileMe Member Name, such as emily_parker. If you're unable to connect to a valid Public folder in the Finder, you should troubleshoot your connectivity to iDisk, as you must be able to first connect to iDisk reliably in order for iDisk syncing to work.
    Set your iDisk to Manual Sync on any computers that are using iDisk Synchronization with your MobileMe account.
    Open System Preferences by choosing System Preferences from the Apple () menu.
    Click the MobileMe System Preference.
    Click the iDisk tab.
    In the iDisk Sync section, set the Update selection to Manually.

    Close the MobileMe System Preference.
    Note: When you use manual syncing, you will need to manually trigger iDisk Sync activity by clicking the Sync icon to the right of your iDisk in the Finder sidebar. Manually syncing is especially important if you sync multiple computers and you are using a moderate to large amount of data stored on your iDisk. iDisk Sync can only occur with one computer at a time, so you will want to optimize your experience from each computer you use, so as not to possibly generate schedule conflicts or prevent the computer you are currently using from syncing. If you use multiple computers but use one of them more than the others, you may wish to configure your most used computer for Automatic syncing and set the others up for manual syncing. Doing this would help you avoid having unused computers block syncing of your actively used computer.
    Restart your computer, especially after making any major changes to your Sync settings or if you are having trouble connecting to iDisk. Restarting your computer is a great way to completely relaunch all of the networking frameworks and services on Mac OS X.
    Confirm your keychain is working as expected.
    If you are still unable to sync your iDisk, contact MobileMe support.

    Additional Information
    You can sometimes find more information about iDisk activity by viewing the log files associated with iDisk and iDisk syncing. Log files sometimes display an overwhelming amount of technical information, but they can be useful for Developers and other highly technical users. iDisk writes alert, warning, and other log entries to the All Messages and Console Logs, so you can use the Console utility to review your log files if you so wish. iDisk syncing writes these entries to the FileSyncAgent.log and the FileSyncAgent-verbose.log, both of which are also viewable via the Console.
  7. Akovitch macrumors newbie

    Jan 13, 2010
    Ghent, Belgium
    Here is the email I received from a Senior Apple Advisor which solved the issue:

    Before we go any further in the troubleshooting make sure you backup your iDisk contents, just in case.

    It is important that you back up your most current data (so make sure you have a copy of the content located in

    Can you sync your iDisk in a new user of your computer ? Create a new Mac OS user on your Mac and register your account xxxxxxxxx and its password in the system preferences of this new user. Please find below the procedure to create a new Mac OS user on your Mac :

    Creating a new user account

    Is the issue also occurring on this new user ? If it does, return to your initial Mac Os user (you can delete this test Mac OS user if you wish)

    - In your initial Mac OS user, make sure you've closed any documents or application open on your iDisk.

    - In System Preferences -> Mobile Me -> iDisk, "Stop" the "Internet based iDisk" sync.

    - Start the iDisk sync again (in the same System Preferences panel).

    If this still doesn't work : stopping the iDisk should have created a "Previous local iDisks" folder on your desktop. Open the disk image file inside it. This will mount a copy of your old iDisk. Copy the contents of it to your new iDisk.

    Please let me know if the issue still occurs,

    My problem was solved after creating a new user...

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