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If I delete my iCloud account from my phone will it delete my keyboard shortcuts?

T

TH55

macrumors 68040
Original poster
Nov 5, 2011
3,328
152
I have a weird situation. For some reason my 4S (7.1.2) prompts me to login into iCloud every time I restart my phone, w the old email I no longer use. When I try to type in my password, it says it's incorrect. When I try to reset the password via email, it doesn't send. When I try to reset via security questions, it says the answer I give is wrong.

Somehow I also have an iCloud under my new email. I cannot figure out how to get into my settings to remove the old email or if it's even possible and not just a glitch.

I feel like at this point I just want to delete the iCloud account from my phone and login under the new email that I have the password for, then backup my keyboard shortcuts on that one so I can access them from my 5S. Will deleting the old account remove anything from my phone or cloud drive and delete it permanently? Will I lose access to anything? This is very confusing, I have no idea how this happened.
 
This can't be an iOS 7 bug bc they restored from backup on my 4S w 7.1
 
First off I have no experience using keyboard shortcut, I think they sync to iCloud under the documents/data category.

To take a step back, remember an iCloud account is a reflection of an AppleID. Seems you have two AppleID's and most likely there's some piece of music on the old phone that still had DRM attached to an old AppleID. Semi-guessing here but that's the most likely IMHO.

First thing I'd suggest is go to iforgot.apple.com and try to recover the old AppleID its asking for. If that doesn't work try calling Apple; I'm told they can sometimes ask security questions related to the account that aren't the online ones. Never tried it myself.

Then back up the phone just for the sake of it (and possible 3rd party backup file extracts) and turn off iCloud sync for everything. See if the shortcuts are still there. Next try signing out of iCloud entirely and then add a new account for the new iCloud account. This is where I honestly don't know what will happen. It *should* sync the shortcuts on the phone up to the newer iCloud account and merge with any that are there.

But this is just GUESSING... proceed at your own risk.
 
I switched iCloud accounts on my phone and it didn't delete any content from my device. The only thing it won't do is sync songs from the iTunes store that were purchased under the old ID.

I've never used keyboard shortcuts, so I'm not 100% sure on those, but since they sync to Docs I don't see why they'd vanish if you backed your current phone up to a new account.

Of course, the JB might affect this. Did you check out Apple Support?

And...can you sync to your Mac (iTunes) or will that screw with the JB?

It's been a few years since I ran one of my iPhones JB'd.
 
deeddawg said:
First off I have no experience using keyboard shortcut, I think they sync to iCloud under the documents/data category.

To take a step back, remember an iCloud account is a reflection of an AppleID. Seems you have two AppleID's and most likely there's some piece of music on the old phone that still had DRM attached to an old AppleID. Semi-guessing here but that's the most likely IMHO.

First thing I'd suggest is go to iforgot.apple.com and try to recover the old AppleID its asking for. If that doesn't work try calling Apple; I'm told they can sometimes ask security questions related to the account that aren't the online ones. Never tried it myself.

Then back up the phone just for the sake of it (and possible 3rd party backup file extracts) and turn off iCloud sync for everything. See if the shortcuts are still there. Next try signing out of iCloud entirely and then add a new account for the new iCloud account. This is where I honestly don't know what will happen. It *should* sync the shortcuts on the phone up to the newer iCloud account and merge with any that are there.

But this is just GUESSING... proceed at your own risk.
Click to expand...

I should've mentioned, this is also happening on the 5S which I haven't synced all of my music onto yet. That's a good idea though, and that's what my thought was - remove the old account and add the new one, sync the shortcuts. I'm just worried it will delete them when I delete the old one.

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bunnicula said:
I switched iCloud accounts on my phone and it didn't delete any content from my device. The only thing it won't do is sync songs from the iTunes store that were purchased under the old ID.

I've never used keyboard shortcuts, so I'm not 100% sure on those, but since they sync to Docs I don't see why they'd vanish if you backed your current phone up to a new account.

Of course, the JB might affect this. Did you check out Apple Support?

And...can you sync to your Mac (iTunes) or will that screw with the JB?

It's been a few years since I ran one of my iPhones JB'd.
Click to expand...

No the jailbreak doesn't effect sync at all. I think I might try that, switching accounts.
 
Why is it that everyone feels ok jumping in and pummeling me to death anytime I make the slightest criticism of something but when I genuinely need help they ignore me?
 
TH55 said:
Why is it that everyone feels ok jumping in and pummeling me to death anytime I make the slightest criticism of something but when I genuinely need help they ignore me?
Click to expand...

We're not trying to ignore you on purpose. We've never heard of this issue so we can't help you much. However, jailbreaking is known to screw up stuff like this but you beg to differ as to the cause of your problem.
 
Last edited:
JayLenochiniMac said:
We're not trying to ignore you on purpose. We've never heard of this issue so we can't help you much. However, jailbreaking is known to screw up stuff like this but you beg to differ as to the cause of your problem.
Click to expand...

Oh ok sorry. Yeah I thought of that first but it was an issue before I even jb the 5S.
 
JayLenochiniMac said:
We've never heard of this issue so we can't help you much.
Click to expand...

Exactly this. Even what I posted above was largely speculation as I've never had the issue, never heard of the issue, and never created/used custom keyboard shortcuts.

Lack of response is more often a matter of people just not having an answer than it is anything personal.
 
I changed emails on my account a year and a half ago when I got married. I kept getting a sign in prompt too and the password was coming up wrong as well. I think I went into the settings for icloud and removed the acct, and readded with the new email and everything was fine after that. Nothing was removed from my phone including keyboard shortcuts.
 
jldesutter83 said:
I changed emails on my account a year and a half ago when I got married. I kept getting a sign in prompt too and the password was coming up wrong as well. I think I went into the settings for icloud and removed the acct, and readded with the new email and everything was fine after that. Nothing was removed from my phone including keyboard shortcuts.
Click to expand...

Awesome thx. Sounds like a glitch on Apple's end.
 
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