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If I go to the Apple Store today can they cancel my online order and restore...?

L

LWP777

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Original poster
Sep 20, 2010
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Restore my eligibility? I've ordered online but it's just saying "October." I plan on going to the Apple store a few times this week as it's only a 5 min drive from my house. If I get lucky and they have the configuration that I want, can they cancel my online order, restore my eligibility with Sprint, and let me purchase the phone?

Thanks for the help!
 
LWP777 said:
Restore my eligibility? I've ordered online but it's just saying "October." I plan on going to the Apple store a few times this week as it's only a 5 min drive from my house. If I get lucky and they have the configuration that I want, can they cancel my online order, restore my eligibility with Sprint, and let me purchase the phone?

Thanks for the help!
Click to expand...

An Apple rep I spoke to on the phone on Friday after ordering stated that you can reinstate your eligibility but that since they have to communicate with your carrier that could take a few business days. Since I was in the 1-3 day shipping group I decided not to test my luck. Who knows, she could have just told me that so I would keep my order and not buy directly from AT&T (don't know why she would care that much though). I've also heard of people going into the store (carrier or Apple) and having their eligibility reinstated in a matter of 10 minutes. So...YMMV ;)
 
arp said:
An Apple rep I spoke to on the phone on Friday after ordering stated that you can reinstate your eligibility but that since they have to communicate with your carrier that could take a few business days. Since I was in the 1-3 day shipping group I decided not to test my luck. Who knows, she could have just told me that so I would keep my order and not buy directly from AT&T (don't know why she would care that much though). I've also heard of people going into the store (carrier or Apple) and having their eligibility reinstated in a matter of 10 minutes. So...YMMV ;)
Click to expand...

I just spoke with a rep through "Apple Chat" and he said it only takes a few minutes but to call Apple Customer Support just to be sure. 1-800-676-2775
 
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