All iPads If I live chat with Apple and they do a diagnostic of my iPad can they see if it is jailbroken ?

Discussion in 'iPad' started by max2, Dec 28, 2016.

  1. max2 macrumors 68000

    Joined:
    May 31, 2015
    #1
    I am trying to see if I need to send my iPad Air 2 in for repair because the location thing or gps goes off randomly. I tried turning it back on but it won't. So I have to manually enter my address in weather apps. Annoying.

    I doubt this is because of dropping it in water because I had this issue before that. If it is I will eat the cost and buy a new iPad.
     
  2. max2 thread starter macrumors 68000

    Joined:
    May 31, 2015
    #2
    Well I found out the hard way they will not help you if your device is jailbroken.

    Off to do another fresh install of iOS 9.3.3!
     
  3. RudySnow macrumors regular

    RudySnow

    Joined:
    Aug 27, 2016
    #3
    Good luck with that, since Apple stopped signing 9.3.3.
     
  4. akadafni macrumors regular

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    Nov 8, 2015
    #4
    Yes
     
  5. max2 thread starter macrumors 68000

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    May 31, 2015
    #5
    I already did it a few days ago I use a Cydia tweak. Forgot what it was called. Will go look.
     
  6. lclev macrumors regular

    lclev

    Joined:
    Jul 29, 2013
    Location:
    Ohio
    #6
    Well I am not sure if they can tell if it is jailbroken from a live chat but I am sure they could if you take it to an Apple genius bar or send it in for repair. You should be able to revert it back. I don't jailbreak but I have a friend who does and I know when he needs his device serviced he sets it back.

    Also if it got wet they will be able to tell. There are water indicators in the iPad that will show water damage. Regardless of when the problem occurred if they see water damage they will void the standard warranty. If you have Applecare + it might be covered but you will have to pay a $49 fee. I am not positive about this. I actually read the warranty and it says up to 2 incidences of accidental damage but does not give a clear definition of what that includes. A live chat will clarify it though.

    Lisa
     
  7. max2 thread starter macrumors 68000

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    May 31, 2015
    #7
    Never mind I fixed it without Apple's help!








    I rebooted the device!
     
  8. 8692574 Suspended

    8692574

    Joined:
    Mar 18, 2006
    #8
    A simple reset to factory should help without needing to reinstall....
     
  9. max2 thread starter macrumors 68000

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    May 31, 2015
  10. ericwn macrumors 65816

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    Apr 24, 2016
    #10
    What help did they deny you? In software troubleshooting, if you hack the system and install some third party stuff, the very first thing to do would be to remove the jailbreak, restore to factory conditions, and see if the issue is gone.
     
  11. Howard2k macrumors 6502a

    Howard2k

    Joined:
    Mar 10, 2016
    #11
    Which warranty are you referring to?
     
  12. max2 thread starter macrumors 68000

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    May 31, 2015
    #12
    To fix the location services.
     
  13. ericwn macrumors 65816

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    Apr 24, 2016
    #13
    Because of...?
    Can you be a bit more in-depth by chance?
     
  14. lclev macrumors regular

    lclev

    Joined:
    Jul 29, 2013
    Location:
    Ohio
    #14
    These warranties:

    The Standard Warranty does not cover liquid damage:

    https://www.apple.com/legal/warranty/products/ios-warranty-document-us.html
    (See section "What is not covered by this warranty" - bold section d.)

    AppleCare + cover two incidents that include liquid damage but they will charge a $49 (US) fee.

    https://www.apple.com/legal/sales-support/applecare/applecareplus/docs/applecareplusnaen.html
    (See section 3.2 - 4th paragraph - bold section starting with ADH)

    And all of this is irrelevant if there is not a warranty in force on the iPad. And since I am in the US this might be different where the OP is located since I do not have that information.
     
  15. RudySnow macrumors regular

    RudySnow

    Joined:
    Aug 27, 2016
    #15
    If you did this "a few days ago," why are you posting about resetting the iOS today?

    This is a spam post. Quit wasting time for our "help."
     
  16. max2 thread starter macrumors 68000

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    May 31, 2015
    #16
    Location service disabled itself I was trying to fix it so I could reenable it. Every time I would go to reenable it would not stay enabled.
     
  17. max2 thread starter macrumors 68000

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    May 31, 2015
    #17
    Thanks good to know.
     
  18. ericwn macrumors 65816

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    Apr 24, 2016
    #18
    I am asking why Apple denied to service your device. Sorry for the confusion.
     
  19. max2 thread starter macrumors 68000

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    May 31, 2015
    #19
    No problem.

    They said because of my device being jailbroken.
     
  20. ericwn macrumors 65816

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    Apr 24, 2016
    #20
    But a jailbreak can be removed. Remove it and go back to them.
     

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