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All iPads If I live chat with Apple and they do a diagnostic of my iPad can they see if it is jailbroken ?

M

max2

macrumors 603
Original poster
May 31, 2015
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I am trying to see if I need to send my iPad Air 2 in for repair because the location thing or gps goes off randomly. I tried turning it back on but it won't. So I have to manually enter my address in weather apps. Annoying.

I doubt this is because of dropping it in water because I had this issue before that. If it is I will eat the cost and buy a new iPad.
 
Well I found out the hard way they will not help you if your device is jailbroken.

Off to do another fresh install of iOS 9.3.3!
 
Yes
max2 said:
I am trying to see if I need to send my iPad Air 2 in for repair because the location thing or gps goes off randomly. I tried turning it back on but it won't. So I have to manually enter my address in weather apps. Annoying.

I doubt this is because of dropping it in water because I had this issue before that. If it is I will eat the cost and buy a new iPad.[/QUOT
Click to expand...
 
Well I am not sure if they can tell if it is jailbroken from a live chat but I am sure they could if you take it to an Apple genius bar or send it in for repair. You should be able to revert it back. I don't jailbreak but I have a friend who does and I know when he needs his device serviced he sets it back.

Also if it got wet they will be able to tell. There are water indicators in the iPad that will show water damage. Regardless of when the problem occurred if they see water damage they will void the standard warranty. If you have Applecare + it might be covered but you will have to pay a $49 fee. I am not positive about this. I actually read the warranty and it says up to 2 incidences of accidental damage but does not give a clear definition of what that includes. A live chat will clarify it though.

Lisa
 
Never mind I fixed it without Apple's help!








I rebooted the device!
 
max2 said:
Well I found out the hard way they will not help you if your device is jailbroken.

Off to do another fresh install of iOS 9.3.3!
Click to expand...

What help did they deny you? In software troubleshooting, if you hack the system and install some third party stuff, the very first thing to do would be to remove the jailbreak, restore to factory conditions, and see if the issue is gone.
 
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lclev said:
Well I am not sure if they can tell if it is jailbroken from a live chat but I am sure they could if you take it to an Apple genius bar or send it in for repair. You should be able to revert it back. I don't jailbreak but I have a friend who does and I know when he needs his device serviced he sets it back.

Also if it got wet they will be able to tell. There are water indicators in the iPad that will show water damage. Regardless of when the problem occurred if they see water damage they will void the standard warranty. If you have Applecare + it might be covered but you will have to pay a $49 fee. I am not positive about this. I actually read the warranty and it says up to 2 incidences of accidental damage but does not give a clear definition of what that includes. A live chat will clarify it though.

Lisa
Click to expand...

Which warranty are you referring to?
 
ericwn said:
What help did they deny you? In software troubleshooting, if you hack the system and install some third party stuff, the very first thing to do would be to remove the jailbreak, restore to factory conditions, and see if the issue is gone.
Click to expand...

To fix the location services.
 
Howard2k said:
Which warranty are you referring to?
Click to expand...

These warranties:

The Standard Warranty does not cover liquid damage:

https://www.apple.com/legal/warranty/products/ios-warranty-document-us.html
(See section "What is not covered by this warranty" - bold section d.)

AppleCare + cover two incidents that include liquid damage but they will charge a $49 (US) fee.

https://www.apple.com/legal/sales-support/applecare/applecareplus/docs/applecareplusnaen.html
(See section 3.2 - 4th paragraph - bold section starting with ADH)

And all of this is irrelevant if there is not a warranty in force on the iPad. And since I am in the US this might be different where the OP is located since I do not have that information.
 
max2 said:
I already did it a few days ago I use a Cydia tweak. Forgot what it was called. Will go look.
Click to expand...

If you did this "a few days ago," why are you posting about resetting the iOS today?

This is a spam post. Quit wasting time for our "help."
 
ericwn said:
Because of...?
Can you be a bit more in-depth by chance?
Click to expand...

Location service disabled itself I was trying to fix it so I could reenable it. Every time I would go to reenable it would not stay enabled.
 
lclev said:
These warranties:

The Standard Warranty does not cover liquid damage:

https://www.apple.com/legal/warranty/products/ios-warranty-document-us.html
(See section "What is not covered by this warranty" - bold section d.)

AppleCare + cover two incidents that include liquid damage but they will charge a $49 (US) fee.

https://www.apple.com/legal/sales-support/applecare/applecareplus/docs/applecareplusnaen.html
(See section 3.2 - 4th paragraph - bold section starting with ADH)

And all of this is irrelevant if there is not a warranty in force on the iPad. And since I am in the US this might be different where the OP is located since I do not have that information.
Click to expand...

Thanks good to know.
 
max2 said:
Location service disabled itself I was trying to fix it so I could reenable it. Every time I would go to reenable it would not stay enabled.
Click to expand...

I am asking why Apple denied to service your device. Sorry for the confusion.
 
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