If Im on a beta OSx will they entertain hardware problems under warranty?

Discussion in 'OS X El Capitan (10.11)' started by kayleee, Apr 23, 2016.

  1. kayleee macrumors regular

    Joined:
    Nov 20, 2013
    #1
    Yes or no??

    I want to upgrade to the beta Elcapitan and most importantly, when the new OSX beta comes in in 2 months, I want tone the first one to upgrade..


    But, I will most definitely have to apple care for battery problems in next 2-4 months, right now its cool but 101% I will need to get it replaced/repaired.

    Any ideas as to how I should proceed?

    And btw, my 3 year applecare warranty expires in August..

    Thank you :)
     
  2. leman macrumors 604

    Joined:
    Oct 14, 2008
    #2
    I am quite sure that you will have hard time trying to replace your battery under warranty at this point, no matter which OS X version you run ;) Batteries deteriorate with use, so if you start having issues with the battery 2.5 years after the purchase of the computer, its most likely due to normal use rather than a hardware defect.
     
  3. kayleee thread starter macrumors regular

    Joined:
    Nov 20, 2013
    #3
    Nope.
    New battery terms say if your battery health is below 80% and above 1000 cycles while still under Apple care they will replace it for free.

    Google it up.
     
  4. simonsi macrumors 601

    simonsi

    Joined:
    Jan 3, 2014
    Location:
    Auckland
    #4
    No, if you have found such a statement, simply reference it and give a link.
     
  5. kayleee thread starter macrumors regular

    Joined:
    Nov 20, 2013
    #5
    HAHAHa

    Have a look buddy! LET me know if I misunderstood it!

    Heres the discussion

    http://www.macrumors.com/2015/06/29/applecare-mac-batteries-80-percent/

    from
    https://support.apple.com/mac-notebooks/repair/service

    Battery service
    If your battery has a manufacturing defect and it's covered by the Apple Limited Warranty, AppleCare Protection Plan, or consumer law, we'll service it at no additional cost. Our warranty doesn’t cover batteries that wear down from normal use.

    We might need to test your product to find the cause of your battery issue. If your Mac notebook isn't covered, we can replace your battery for a fee.

    You get an additional benefit if you have AppleCare Protection Plan. If your Mac notebook can hold only 80 percent or less of its original capacity and it's covered by your AppleCare plan, we'll service your battery at no charge.

    After service, we provide a warranty against hardware defects in a replacement battery for one year from the date of battery service. Like the warranty on your original battery, it doesn’t cover normal use.


    Please correct me if i'm wrong!!
     
  6. simonsi macrumors 601

    simonsi

    Joined:
    Jan 3, 2014
    Location:
    Auckland
    #6
    Why do you think I think you are wrong? Its simply silly to ask everyone to search the internet when you obviously have a perfectly good link to an Apple statement.

    No mention of the 1000 cycles you refer to so I guess you were combining this statement with the normal warranty statement - which would be wrong, this statement refers explicitly to it being an additional Applecare benefit.

    Can't see the software version affecting that benefit BTW.
     
  7. kayleee thread starter macrumors regular

    Joined:
    Nov 20, 2013
    #7
    Well,my original question want about replacement, it was about the beta osX, I read somewhere (or on the terms of osX before using a beta osX update) that beta versions will deem warranty useless or something of that sort. Since its a beta software not fully developed ,anyone read something like that?
     
  8. Shirasaki macrumors 603

    Shirasaki

    Joined:
    May 16, 2015
    #8
    Then your obvious choice is to NOT install beta software until your battery issue is settled down and you are happy.
     
  9. kayleee thread starter macrumors regular

    Joined:
    Nov 20, 2013
    #9
    So, what I said is true?

    I still don't have any firm answer on my thread query :?
     
  10. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #10
    To actually answer your question, the beta FAQ here (quote below) says it won't void your warranty at all, so I think you are fine.

    That said, before you take it in for any warranty work, I would clone off the drive then do a clean install of a non-beta OS X version before you take it in just to avoid Apple trying to say your problems are caused by the beta software.

     
  11. Shirasaki macrumors 603

    Shirasaki

    Joined:
    May 16, 2015
    #11
    Then your answer should be hold off before your battery issue is settled.
     
  12. Mcmeowmers macrumors 6502

    Joined:
    Jun 1, 2015
    #12
    You are correct about the 80% thing. Source: I've spoken to an apple employee about it in the past.

    I've had issues in the past with beta iOS versions but it wasn't about Apple not providing service it was about not being able to easily restore my iPhone. My mistake!

    They will likely load some software onto your device and run diagnostics first. So it won't matter what version of iOS you have. Beta away!
     

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