Of the stupid staff! I scheduled a "personal shopping" appt today to buy a iPhone 3Gs and a MBA (2.13 GHz). Are you ready for this? The salesman pulled me aside and whispered in my ear, like he didn't want anybody to hear OR allow me to buy the Air, "truth be told, we don't sell too many of these", then he walked me over to compare the specs and price of 13" MBP and proceeded to look at me like I couldn't add 2 + 2! As I have stated here numerous times, every screen at this store has been line free and beautiful, and I know my needs are (in order) Pages, Keynote, web, email, FB, and music. I mean, am I off my meds or is this the bizarro world? His final words were, "well, it's your money, mate". THEN he blitzkreiged away to help someone else when I all of a sudden didn't know what to do next, pretty much out of shock. I mean, I felt like a deer caught in the headlights; I was transfixed. To make matters worse, he couldn't transfer my contacts from my BB to iPhone after trying for, like, 1/2 a second. I drove to AT & T store, and despite not buying the phone there, they transferred my contacts from phone to phone in 2 shakes of a lambs tale and gave me the run down on the iPhone so I could work it till I got home and really play with it. I have been a big proponent of my Apple Store and the MBA (I test the things and their screeens twice a week for the past 30 dasy or so) and I am just flabbergasted. Who do I write? What should I do......this is wrong on about 6 levels, no?