If you buy online can you return to a store?

Discussion in 'Buying Tips and Advice' started by sinar, Aug 3, 2010.

  1. sinar macrumors regular

    Joined:
    Oct 11, 2007
    #1
    Hi,

    I received my refurb 27" iMac yesterday and it has quite bad yellowing to the lower half of the screen so I'm returning it.

    I've decided to get a new iMac in the hope that the yellowing problem is not as bad.

    I want to buy it online so I can benefit from an employee discount scheme which will save me about £100, Does anyone know if I don't like the new one I buy online could I take it to my local Apple store to get it replaced or would I have to have to mail it back and wait for a replacement?

    Thanks for reading,

    Julie
     
  2. Giuly macrumors 68040

    Giuly

    #2
    Have you tried the color adjustment tool first? (System preferences->Monitor->Colors->Calibrate). Fixed the yellow screen problem for some people.

    You should have received a 1-year AppleCare with your Mac, so you can either take it to the Apple Store or do it online, whatever you like better.
     
  3. KirkL macrumors 6502

    Joined:
    Jul 27, 2010
    Location:
    United States
    #3
    Ya you should be able to return it as long as you do it within 14 days (no restocking fee in that case)
     
  4. sinar thread starter macrumors regular

    Joined:
    Oct 11, 2007
    #4
    Hi,

    Thanks for the reply, it's all packed up now waiting to be collected tomorrow so I cant try colour adjustment.

    I'm not sure how it could selectively adjust the colour balance of just the lower part of the screen? I did calibrate the screen of my old 24" iMac and it made global adjustments, which was not a problem as the screen was a uniform colour.

    Hopefully the new one i buy wont have any issues, but It's good to know I can return in store if I buy a new one on line,
     
  5. sinar thread starter macrumors regular

    Joined:
    Oct 11, 2007
    #5
    Thanks, if my new one does have issues I'm hoping they will let me check the replacement in store so I can get one I'm happy with.

    The new iMacs i've seen in my local apple store look quite acceptable so if I can get one as good as those on display I'll be happy

    Julie
     
  6. xpected_one macrumors regular

    xpected_one

    Joined:
    Sep 23, 2008
    Location:
    Texas
    #6
    I dont know how that works overseas, but I too bought a refurb imac a few months back with the same problem and the only way apple would let me return it, was to ship it back for either a refund or an exchange. The physical stores dont take back refurbs is what I was told. Now they did tell me that had I bought a non refurb unit I could exchange it at a apple store. But as far as refunds even with a new model they couldnt do it.
     
  7. sinar thread starter macrumors regular

    Joined:
    Oct 11, 2007
    #7
    Thanks, I'm sending refurb back to apple for refund, it'd being collected tomorrow.

    When i have been refunded for the refurb I'm going to buy a new one online, so it'd the new one that I would be hoping to swap instore if needed (hopefully the new one will be OK) but its good to know I'll have the option of returning it to a store if it is not.

    Julie
     

Share This Page