If you get Faulty phone from carrier order can you go to apple store

Discussion in 'iPhone' started by metsjetsfan, Sep 15, 2014.

  1. metsjetsfan macrumors 65816

    Joined:
    Feb 2, 2011
    #1
    If you get a faulty phone from carrier order can you go to apple store or do you have to go to your local vz or att store to get a swap out.
     
  2. Chupa Chupa macrumors G5

    Chupa Chupa

    Joined:
    Jul 16, 2002
    #2
    Yes. Apple has a special inventory of replacement phones. Normally these are refurbs but since the iPhone 6 is new it will be a new phone, not refurb. They will just swap out phones, you keep your box and accessories.

    If you want to swap out your phone for a new wrapped phone then you have to do to the place you purchased from.
     
  3. metsjetsfan thread starter macrumors 65816

    Joined:
    Feb 2, 2011
    #3
    Thanks i guess faulty apple store if you get the wrong phone. ie wrong storage or color go to att/vz/tmobile?
     
  4. tgi macrumors 65816

    tgi

    Joined:
    Aug 29, 2012
    #4
    Same goes if you bought a used iPhone from Craigslist or eBay. The one year warranty stays with the device, not the owner.
     
  5. TWO2SEVEN macrumors 68040

    TWO2SEVEN

    Joined:
    Jun 27, 2010
    Location:
    Plano, TX
    #5
    Correct. The Apple store won't do an exchange for color or capacity if you bought it somewhere else.
     

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