If you get Faulty phone from carrier order can you go to apple store

Discussion in 'iPhone' started by metsjetsfan, Sep 15, 2014.

  1. metsjetsfan macrumors 65816

    Feb 2, 2011
    If you get a faulty phone from carrier order can you go to apple store or do you have to go to your local vz or att store to get a swap out.
  2. Chupa Chupa macrumors G5

    Chupa Chupa

    Jul 16, 2002
    Yes. Apple has a special inventory of replacement phones. Normally these are refurbs but since the iPhone 6 is new it will be a new phone, not refurb. They will just swap out phones, you keep your box and accessories.

    If you want to swap out your phone for a new wrapped phone then you have to do to the place you purchased from.
  3. metsjetsfan thread starter macrumors 65816

    Feb 2, 2011
    Thanks i guess faulty apple store if you get the wrong phone. ie wrong storage or color go to att/vz/tmobile?
  4. tgi macrumors 65816


    Aug 29, 2012
    Same goes if you bought a used iPhone from Craigslist or eBay. The one year warranty stays with the device, not the owner.
  5. TWO2SEVEN macrumors 68040


    Jun 27, 2010
    Plano, TX
    Correct. The Apple store won't do an exchange for color or capacity if you bought it somewhere else.

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